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    Rooms Operations Manager - Calgary, AB, Canada - Marriott International, Inc.

    Marriott International, Inc.
    Marriott International, Inc. Calgary, AB, Canada

    1 week ago

    Marriott International, Inc background
    Full time
    Description
    Job Category Rooms & Guest Services Operations
    Location Calgary Airport Marriott In-Terminal Hotel, 2008 Airport Road NE, Calgary, Alberta, Canada VIEW ON MAP
    Schedule Full-Time
    Located Remotely? Relocation? Position Type Management

    Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation.

    Laundry, Staff, AYS and Concierge/Guest Services. 4 years experience in the guest services, front desk, housekeeping, or related professional area.

    2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

    Supporting the Management of Rooms Operations Activities


    • Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
    • Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.
    • Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management.
    • Understands night audit procedures and being able to comprehend and utilize reports as necessary.
    • Understands and complies with loss prevention policies and procedures.
    Contributing Information to Support Managing to Budget


    • Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
    • Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
    • Providing for and Managing the Guest Experience
    • Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.
    • Managing and Conducting Human Resources Activities
    • Provides support for operational functions as necessary.
    • Trains staff and monitoring adherence to all relevant policies and procedures.
    • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
    • Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures.
    • Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance.
    • Empowers employees to provide excellent customer service within guidelines.
    • Uses all available on the job training tools for employees; supervising on-going training initiatives and conducting training when appropriate.
    • Communicates performance expectations employees in accordance with job descriptions for each position.
    • Participates in the employee performance appraisal process, giving feedback to Room Operations Managers on individual employee performance issues.
    • Effectively schedules employees to business demands and tracks employee time and attendance.
    • Assists in performing the payroll function.
    • Oversees daily shift operations and ensures compliance with all policies, standards and procedures.
    Marriott International is an equal opportunity employer.

    We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


    Notification to Applicants:

    Calgary Airport Marriott In-Terminal Hotel takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance.

    If you require an accommodation in relation to this job posting, our online application or an interview, please call or email .Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

    Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.

    As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.

    With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.

    In joining Marriott Hotels, you join a portfolio of brands with Marriott International.

    JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.

    JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers.

    JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.

    In joining JW Marriott, you join a portfolio of brands with Marriott International.
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