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    Client Services Manager - Ontario, Canada - EUROFINS BIO DIAGNOSTICS INC

    EUROFINS BIO DIAGNOSTICS INC
    EUROFINS BIO DIAGNOSTICS INC Ontario, Canada

    1 week ago

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    Description
    Eurofins Scientific is an international lifesciencescompany which provides a unique range of analytical testingservices to clients across multiple industries. The Group believes it isthe world leader in food, environment and pharmaceutical productstesting and in agroscience CRO services.

    It is also one of the globalindependent market leaders in certain testing and laboratory servicesfor genomics, discovery pharmacology, forensics, advanced materialsciences and for supporting clinical studies.

    Eurofins offers a portfolio ofover 200,000 analytical methods to evaluate the safety, identity,composition, authenticity, origin, traceability and purity of biologicalsubstances and products, as well as providing innovative clinicaldiagnostic testing services, as one of the leading global emergingplayers in specializedclinical diagnostics testing.

    Sells the business unit\'scapabilities and differentiation frameworks. * Recognizes andcommunicates sales opportunities for other business units. * Empoweredto make decisions on behalf of clients to provide superior service. *Provides information for clients (e.g. Quoting, Capabilities, Status,Sample Submission) * Assists Vice President, EN with managing variousaspects of quote, proposal and RFI development for assignedopportunities.

    * Onboard new clients by asking appropriate questions,quoting and providing EOL training * Submits and coordinates clientrequests for re-testing, additional testing, OOS investigations, andchanges that are needed.

    * Provides support for other ClientManager/Client Service Specialist when needed (e.g. absence, workloadadjustment, site and regional balancing) * Coordinates conference callswith clients and other areas of Eurofins as needed.

    * Contributes toassigned process improvement projects and supports implementation whenneeded * Providing reports and analysis of department metrics andmanagement information * Developing and/or improving standardfunctional process/procedures * Interfaces with key clients toestablish mutually important performance measures.

    * Trains, mentors, and coachesothers with data analysis and use of statistical tools and processexcellence techniques.

    * Enhances project management skills andtechniques; is able to manage multiple priorities effectively and meetcommitments in an accurate and timely manner * Develops andcommunicates business cases to support recommendations for change anddevelops controls to monitor the progress associated with implementationof the recommended changes.

    * Bachelor\'s degree in ascientific, business or r To view the full job description please usethe link below.


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