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Edmonton

    user support technician - Edmonton, Canada - GREATWAY TELECOM LTD.

    GREATWAY TELECOM LTD.
    GREATWAY TELECOM LTD. Edmonton, Canada

    6 hours ago

    Default job background
    Description
    • Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
    • Experience: 1 year to less than 2 years
    • Computer science
    • Computer technology/computer systems technology
    • or equivalent experience

      • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
    • Provide customer service
    • Manage incidents

      • Computer and technology knowledge

    • iOS
    • MAC
    • Linux
    • Networking software
    • Networking hardware
    • TCP/IP
    • Wireless networks

      • Work conditions and physical capabilities

    • Fast-paced environment
    • Tight deadlines
    • Repetitive tasks

      • Personal suitability

    • Efficient interpersonal skills
    • Excellent oral communication
    • Excellent written communication
    • Organized

      • Workplace information

    • Remote work available

      • Other benefits

    • Other benefits
    • Work Term: Permanent
    • Work Language: English
    • Hours: 35 hours per week
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