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    Area Manager, Market Management - Montréal, QC, Canada - L'OCCITANE Group

    L'OCCITANE Group
    L'OCCITANE Group Montréal, QC, Canada

    1 week ago

    Default job background
    Full time
    Description

    The District Manager motivates and inspires the Boutique Management teams to create an environment that ensures an exceptional customer experience according to L'Occitane standards.

    He/she manages the day-to-day operations within a specific market of multiple stores, which includes recruitment, development, performance management and retention of top talent, compliance towards safety standards, inventory levels and shrinkage monitoring, labor hours efficiency, marketing and commercial campaigns implementation within their assigned market.

    Develop and lead the execution of the district business plan to drive Omni channel sales results and key performance indicators
    Conduct effective and regular stores visits (virtual in and in person) with an emphasis on the internal and external customer experience, while interacting with the customer on the sales floor and observing selling behaviors
    Lead with an entrepreneurial spirit that inspires out of the box thinking and shop owner mentality to impact business results
    Knows and manages the business through effective use of all sales and financial reports
    Execute and support L'Occitane's talent strategy including consistent networking, recruitment and succession planning, while mentoring and developing internal talent
    Act as a coach to the store managers and as a resource to each store employee to help inspire the success of each store
    Prioritize store performance issues, and immediately address any lapses in compliance with corporate policies or local, state and federal laws or loss of store profitability
    Achieve Company controllable business objectives including: sales, profitability, shrink, payroll, and schedule review to ensure labor hours don't outpace sales within their assigned stores
    Additionally, partner with related departments, to implement plans for opening promotions, recruitment and training
    All other duties or projects as assigned


    KEY PERFORMANCE INDICATORS:
    Sales performance, conversion, customer recruitment/retention, employee retention, time to fill, payroll hour distribution and control management, inventory management

    Bachelor's Degree or similar work experience in retail business field

    5+ years of experience leading Boutiques Management staff
    Multi-unit retail experience and/or equivalent sales volume management experience required

    Strong business acumen
    Excellent communication skills in both French and English (written and verbal) as the District Manager will be overseeing stores including but not limited to Quebec
    Proven record of people development and succession planning
    Excellent computer skills (Retail POS software and MS Office)

    Valid Driver's License required
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