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    Product Engineer - Toronto, ON, Canada - Intercom

    Intercom
    Intercom Toronto, ON, Canada

    2 weeks ago

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    Description
    Intercom is an AI-first customer service platform that helps businesses deliver better, faster, more personalized support. Intercom is bringing AI-first Customer Service to the world, dramatically improving experiences for customers, support agents, and managers alike. Shipping over 200 product improvements every year, Intercom is bringing AI features to market before anyone else.

    At Intercom, you will be a product engineer - someone who solves real customer problems through a smart and efficient application of your technical knowledge and your tools.

    You'll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.

    We're facing many exciting scaling challenges and we're building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.

    Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.

    # Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Intercom's backend infrastructure.
    # Ship a change to production on your first day and a feature in your first week. That "day one" change is automatically deployed to production along with 100 other deployments (on average) each weekday.
    # This is a chance to be an integral part of building and growing a team.

    2+ years of industry experience in a software engineering role, preferably building a SaaS product. Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn't need to be a language that we use here First, apply so we can review your


    CV :
    ) As the next step, we will send you our take-home test to work on in your own time. The following step will be a phone interview with one of our engineers which will focus on technical and culture contribution questions (this step is sometimes broken down into 2 interviews). The final step is a virtual onsite interview.
    We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
    # Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
    # Open vacation policy and flexible holidays so you can take time off when you need it
    # MacBooks are our standard, but we're happy to get you whatever equipment helps you get your job done

    Policies
    Intercom has a hybrid working policy.

    We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home.

    We expect employees to be in the office at least two days per week.

    As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications.

    We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics.

    Intercom values diversity and is committed to a policy of Equal Employment Opportunity.

    Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

    #
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