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    L&D Training Coordinator - Toronto, ON, Canada - Equinox Fitness Club

    Equinox Fitness Club
    Equinox Fitness Club Toronto, ON, Canada

    1 week ago

    Default job background
    Description
    Learning & Development Product Lead, Service & Quality Standards
    We are a company with integrated luxury and lifestyle offerings centered on Movement, Nutrition and Regeneration.

    In addition to Equinox, our other brands, Blink, Pure Yoga, SoulCycle, Furthermore, and Equinox Hotels are all recognized for inspiring and motivating members and employees to maximize life.

    Within our portfolio of brands, we have more than 200 locations within every major city across the United States in addition to London, Toronto, & Vancouver.

    We are passionate about high performance living and we practice what we preach – investing time in our own health and fitness.

    We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results.

    we're a community vested in each other's success.

    We are looking for a Learning & Development Product Lead to create and execute a learning and development strategy for service and quality standards across the Equinox brand.

    Using our company's rich and unique brand positioning, this role will accelerate the evolution of the member experience, building on existing standards and training material for our in-club teams.

    Defining the elements of a company service culture is a focus for this role, and significant time will be spent customizing this approach for our Front Desk and Maintenance teams.

    The ideal candidate will have broad exposure to luxury and/or hospitality brands, experience creating learning and development programs, as well as strong project management experience.

    Project Planning and Management
    Lead the planning, and execution of a service and quality standards project from concept through completion.
    Develop a comprehensive project plan, timelines, key stakeholders, change management plans, and budgets.
    Coordinate with cross-functional teams, including Operations, People & Culture, Marketing, and other teams across the Equinox brand
    Development of Learning and Development Strategy for Service and Service Standards
    In partnership with operations, solidify a philosophy for service standards across the Equinox brand
    In partnership with Learning & Development instructional designers, design material for service culture and service and quality standards
    In partnership with club leaders, test content for relevance and effectiveness
    Define mechanisms for content delivery and distribution, partnering with operations to effectively and efficiently reach Front Desk and Maintenance teams
    Own content creation, curation and ongoing iteration to ensure service and quality standards remain current with evolving business requirements
    Service Culture and Quality Standards Thought Leader
    Serve as an internal expert, providing guidance and perspective on the principles and importance of a service-oriented culture and service standards
    Influence key stakeholders to prioritize and invest in initiatives (with data-backed hypotheses) that strengthen the organization's commitment to service excellence
    At least 5 – 7 years experience as a project/product owner of service standards, preferably in a luxury or hospitality environment
    Demonstrated experience developing and delivering learning and development content
    Strong understanding of service and quality standards and a keen sense of customer service and member experience
    Passionate about data and numbers; understands the ability to use data to make informed decisions
    Experience working in consulting is strongly preferred
    30- 50% discounts on all Equinox products and services including Personal Training, Private Pilates, Spa and Café' services and Shop items

    For more information regarding our career opportunities, please visit one of our clubs or our website at
    Must have a legal right to work in the United States
    #
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