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    FRONT DESK AGENT - Montréal, Canada - Courtyard Marriott Montreal Centre-ville

    Courtyard Marriott Montreal Centre-ville
    Courtyard Marriott Montreal Centre-ville Montréal, Canada

    Found in: beBee S2 CA - 3 weeks ago

    Default job background
    Full time
    Description

    The Courtyard Marriott is located in the
    heart of Montreal, near the Palais des congrès, a few minutes from the most
    famous underground city in the world, Place des Arts, shops and boutiques on
    the effervescent rue Ste-Catherine and the Old -Montreal. The hotel offers 212
    spacious rooms, conference rooms, indoor swimming pool and whirlpool, exercise
    room as well as a restaurant, lounge bar and Illy café counter.

    JOB OVERVIEW

    The front desk agent is responsible
    for providing outstanding service to our guests, arranging arrivals and
    departures, and providing hotel and city information. The front desk agent is
    called upon to listen and solve problems, while maintaining a high level of
    professionalism with our guests.

    MAIN RESPONSIBILITIES


    • Provide excellent service to
    our guests, welcoming them warmly, anticipating their needs and sincerely
    thanking them.


    • Warmly execute guest arrivals and
    departures, take de reservations, changes or cancellations.


    • Secure the payment method; check
    and adjust billing.


    • Open your workstation, count the
    cash register at the beginning of the shift and at the end of the shift and
    secure it at all times.


    • Complete the cash and closure
    reports in the computer system.


    • Process all types of payment,
    adjustment orders, installments, correction orders and miscellaneous charges.


    • Activate and classify room keys.


    • Produce and revise daily reports
    and journals.


    • Handle all guest requests and
    communicate messages.


    • Provide guests with explanations
    and information regarding room features and supplies, hotel amenities, services
    and hours of operation.


    • Offer information about the city
    and be able to suggest activities of interest.


    • Ensure that all requests or issues
    held on hold the day before are prioritized and resolved.


    • Communicate in clear, professional
    and courteous language.


    • Answer the phone using the
    appropriate etiquette.


    • Inform management of any theft
    reported by a guest.


    • Follow all company policies and procedures.


    • Maintain the confidentiality of
    private and confidential information.


    • Report accidents, injuries and
    unsafe working conditions to the supervisor on duty.


    • Print out contingency lists to have
    a log of all guests in the event of an emergency.


    • Reflect a clean and professional
    appearance; wear the uniform according to company standards.


    • Perform any other related task when
    requested.

    EDUCATION AND EXPERIENCE


    • Hold a DEC or DEP in Hotel Management,
    tourism or a related field.


    • Experience in a customer service
    position for at least one (1) year.


    • Experience as a front desk agent,
    an asset.


    • Knowledge of reception software an
    asset.

    SKILLS AND ABILITIES


    • French and English spoken and
    written.


    • Maintain a high level of professionalism
    at all times.


    • Possess a sense of organization and
    attention to detail.


    • Possess excellent interpersonal
    skills and strong customer service skills.


    • Demonstrate a positive attitude and
    the ability to empathize with the needs or complaints of guests.


    • Able to make decisions and solve
    problems on their own.


    • Flexibility regarding schedules: be
    available day, evening, and weekends..


    • Be able to work standing for long
    periods;


    • Move, lift, transport, push, pull
    and place objects weighing less than 15 pounds without assistance.

    Our organization is an employer
    aware of professional fairness and is committed to recruiting a diverse
    workforce and maintaining an inclusive culture. The use of the masculine is
    only used for the purpose of simplifying the text. We do not discriminate on
    the basis of gender, ethnicity, religion, sexual orientation, age, disability
    or any other basis protected by provincial or federal laws.

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