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    Infrastructure Support Specialist - Ontario, Canada - Jaguar Media Inc

    Jaguar Media Inc
    Jaguar Media Inc Ontario, Canada

    1 week ago

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    Description

    The City of Markham is proud to be recognized for the 4thconsecutive year as one of Canada's Best Employers by Forbes and Statista Inc. In 2024, the City of Markham is ranked the top city in Ontario and in the top 10 for Government Services. The recipient of multiple environmental awards, we are recognized for our innovative sustainability and urban planning initiatives as well as our fiscal accountability. More than 357,000 residents call Markham home and benefit from our rich heritage, culturally diverse environment, vibrant local economy and focus on quality of life.

    Applications are now being received for the above position in the Information Technology Services Department within the Corporate Services Commission. To apply, please submit your resume and cover letter online at by May 14, 2024.

    J oin us and make a lasting difference

    JOB SUMMARY

    Reporting to the Lead, Network Infrastructure, you will work as part of the Technology Infrastructure Services Support team providing second and third level ongoing technical support to internal customer departments by ensuring uninterrupted delivery of reliable and high quality service. You will work closely with corporate clients on infrastructure-related upgrades and issues. You will be responsible for performing hands-on technical work in maintaining a wide range of network infrastructure equipment, software, and/or applications. You'll ensure that the City's data center is up and running in a 24/7 environment.

    KEY DUTIES AND RESPONSIBILITIES

    • Provide Level 2 and Level 3 technical support for clients, ensuring efficient resolution of complex issues and escalations when necessary.
    • Maintain all data center-related hardware, including servers, storage devices, and networking equipment, to ensure optimal performance, reliability, and security.
    • Implement and manage backup, disaster recovery (DR), and replication solutions to safeguard critical data and minimize downtime in case of system failures or disasters.
    • Demonstrate strong knowledge and proficiency in maintaining and supporting two tier firewall hardware and software and VPN configurations to ensure robust network security measures.
    • Review firewall logs regularly to detect and respond to security threats, ensuring the integrity of network infrastructure.
    • Manage and support Hyper-Converged Infrastructure (HCI) and VMware platforms, including installation, configuration, and ongoing maintenance to ensure stability and performance.
    • Provide technical expertise and support for Azure Entra ID and Microsoft 365 (M365) applications and services, including Intune, Exchange Online, SharePoint Online, Teams, and related components.
    • Maintain accurate inventory records of hardware assets, including physical servers and virtual machines (VMs), with proper descriptions to facilitate efficient management and troubleshooting.
    • Support patching activities across infrastructure components, ensuring systems are up to date with the latest security patches and updates.
    • Follow the 3-2-1 backup strategy, ensuring that backups are performed regularly, with at least three copies stored on two different media types, and one copy stored offsite.
    • Ensure tapes are sent offsite in a timely manner as part of the backup process, adhering to established backup and retention policies.
    • Liaise with users, vendors, and other IT service delivery units on service-related issues, fostering effective communication and collaboration.
    • Adhere to corporate policies, agreements, and other operational guidelines to maintain compliance and ensure consistent service delivery.
    • Perform other related duties as assigned, contributing to the overall success of the IT infrastructure team.
    • Based on the nature of the job, must be prepared to work beyond normal business hours, be on-call, or standby at short notice to implement solutions or address critical issues.
    • Ensure infrastructure hardware and software are running the latest releases, coordinating updates and patches as necessary to maintain security and performance.
    #J-18808-Ljbffr
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