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    Service Coordinator/Dispatch Lead - Mississauga, Canada - Dexterra Group

    Dexterra Group
    Dexterra Group Mississauga, Canada

    Found in: Talent CA C2 - 3 days ago

    Dexterra Group background
    Full time
    Description

    Job Description

    WHAT'S THE JOB?

    The Service Coordinator/Dispatch Lead is responsible for service delivery and account operations including coordination/leading of labour, quoting, close out, reporting, feedback and follow up. A key component of this role is building relationships with client managers and in-house operations staff and vendor partners to support delivery of a full facilities model.

  • Oversee the day-to-day deliverable within multiple Accounts.
  • Coordinate work completion with Operations Managers (in-house) and Vendor Partners.
  • Dispatching and management of trades staff
  • Plan and oversee peaks and valleys of service requirements, scale resources appropriately and coordinate with project team to ensure resources are available as required.
  • Provides recommendations, pricing and seeks approval from the client to proceed with additional work.
  • Financial accountability to create, execute and ensure margin on fixed price work (quotations).
  • Manage billable hours and ensure the client receives value for money.
  • Drive growth through relationship building, cross selling, identifying new opportunities within a client's framework, aligning fit and strategy to match clients', trend monitoring, etc.
  • Responsible for the safe delivery of the scope of services articulated under the financial and service performance measures unique to the client.
  • Fosters and maintains an effective working relationship with the respective client, customers, suppliers, and partners, embracing client retention methodologies.
  • Onboarding quality Vendor Partners that align with our Vision, live our Values, and deliver a quality of service comparable to our in-housework.
  • Demonstrates an advanced customer service culture throughout all services being delivered within the scope of work, budget, and time constraints.
  • Performance plans and reviews of field technicians, identify opportunities for growth and advancement,
  • Ensure compliance with safety, environmental and internal Dexterra protocols, and establishes and maintains a professional, trusting, and positive working relationships with all stakeholders.
  • Strong communication skills, verbal and written (email, reporting).
  • Coordination of labour/partners and management of competing priorities, fluctuating workloads.
  • Well-developed organizational, time-management and decision-making skills.
  • High attention to detail, financial acumen to support quotations and maintain margins.
  • Ability to develop a deep roster of Vendor Partners.
  • Ability to maintain and leverage relationships.
  • Demonstrated ability to work effectively in a fast-paced, dynamic team environment, and High level of integrity and work ethic.

    • Qualifications

    WHO ARE WE LOOKING FOR?

  • Post-secondary education from an accredited university or college is preferred,
  • Trades training or understanding of the technical trades is a must,
  • 3+ years' experience coordinating field labour, quoting and client management,
  • Working knowledge of CMMS systems, GPS routing,
  • Working knowledge of MS Based Applications,
  • Understanding of Provincial Codes applicable to trade services, and

    • WHMIS, Safety Training for Supervisors, understanding of Working at Heights, Confined Spaces, Arc Flash

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