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    Room Operations Manager - Toronto, ON, Canada - Marriott International, Inc.

    Marriott International, Inc.
    Marriott International, Inc. Toronto, ON, Canada

    3 weeks ago

    Marriott International, Inc background
    Full time
    Description
    Job Category Rooms & Guest Services Operations
    Location Marriott Downtown at CF Toronto Eaton Centre, 525 Bay Street, Toronto, ONT, Canada VIEW ON MAP
    Schedule Full-Time
    Located Remotely? Relocation? Position Type Management

    Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff.

    Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. 4 years experience in the guest services, front desk, housekeeping, or related professional area.

    2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

    Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.



    • Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
    • Leads by example demonstrating self-confidence, energy and enthusiasm.
    • Managing Property Rooms Operations Function(s)
    • Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
    • Performs other duties, as assigned, to meet business needs.
    Managing and Monitoring Activities that Affect the Guest Experience


    • Understands the brand's service culture.
    • Provides excellent customer service by being readily available/approachable for all guests.
    • Responds timely to customer service department request.
    • Verifies that all team members meet or exceed all hospitality requirements.
    Managing Profitability


    • Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
    • Verifies that a viable key control program is in place.
    • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
    • Strives to maximize the financial performance of the department.

    Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.



    • Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
    • Marriott International is an equal opportunity employer. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    Notification to Applicants:

    Marriott Downtown at CF Toronto Eaton Centre takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act).

    If you require an accommodation in relation to this job posting, our online application or an interview, please call or email .Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

    Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.

    As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.

    With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.

    In joining Marriott Hotels, you join a portfolio of brands with Marriott International.

    JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.

    JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers.

    JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.

    In joining JW Marriott, you join a portfolio of brands with Marriott International.
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