Jobs
>
Vancouver

    Customer Support Specialist - Vancouver, BC, Canada - Clio

    Clio
    Clio Vancouver, BC, Canada

    1 week ago

    Default job background
    Description

    is more than just a tech company–we are a global leader that is transforming the legal experience for all by while .

    Summary:


    We are currently seeking a Customer Support Specialist to join our Customer Support Team in our Burnaby, Toronto, or Calgary hub offices.


    What your team does:


    This team is high energy and fast paced, and while our number one goal is to provide an effortless customer experience (fast, high-quality answers to any question), we are also hyper-focused on sharing the value of Clio products with our customers.

    Our team members are smart, engaged, resourceful and driven.

    They live into our values by thriving as a team, approaching situations with optimism and a solutions-oriented, human-centred mindset to help each other and help our customers win.

    We intentionally foster a unique contact centre culture built on empowerment and accountability by hiring great people and getting out of their way.

    Working Hours:

    This is a full time, permanent position.

    Our Customer Support Specialists work with a flex shift model; this means you will be given a 90 minute window in which your shifts will start and end.

    The start time may change day to day within that window however you will always know your shifts two weeks in advance.


    For example, if your flex shift is 9-10:30am PT, you will never start before 9am PT or later than 10:30am PT, and will work an 8 hour shift from that start time.


    Our shift requirements for new hires change on a regular basis to meet business requirements, but could start as early as 6am PT and end as late as 8:30pm PT.

    Your Talent Acquisition Specialist will be happy to explain more should you connect with them.

    What you'll work on:

    Handling a high volume of inbound requests by phone, chat, and email with a focus on making the customer experience as effortless as possible;

    Becoming an expert in all of Clio's features and functionality with the ability to speak to the additional value that Clio provides;

    Methodically troubleshooting technical product issues, reproducing and coordinating resolutions with our Technical Escalations, Product and Customer Success teams;

    Confidently handling a wide variety of inquiries, providing guidance, needs-based solutions and proactively identifying the customers next challenge to help them get the most out of working with Clio;

    Coaching our users to leverage self-serve resources and group training opportunities;

    Identifying when a customer is a fit for additional products or services, and connecting them with the appropriate team to discuss options further;

    Capturing feedback on the product for use by our Product team;

    Owning your own development and career growth to get better everyday

    What you bring:

    Confidence in your ability to connect with a wide range of people and love for working with customers of all skill levels and personality types;

    Excitement about finding new and complex problems to solve;

    Tech-savviness and excitement to dive into learning new platforms;

    Strong verbal communication skills, ability to express yourself in a clear, concise, and empathetic manner;

    Patience, compassion and understanding;

    Curiosity to strive to continuously improve and learn;

    Ability to thrive at multitasking and prioritizing in a fast-paced environment;

    Excellent writing skills, and the ability to write in a professional tone with little to no grammatical or spelling errors;

    Self-driven attitude and willing to take initiative to grow your skills;

    Fun, outgoing, and engaging personality - and love to work as a cohesive team.

    Serious bonus points if you:
    Have customer focus at your core and are eager to make a career out of helping clients be successful;

    Have experience working with web-based/SaaS applications;

    Are familiar with Zendesk or similar CRM software;

    Are familiar with Legal or other professional service industries;

    Are flexible and open to working evening and night shifts;

    Are proficient in Google Suite and Microsoft Office;

    Are proficient in Windows and/or Mac operating environments.

    What you will find here:
    Compensation is one of the main components of Clio's Total Rewards Program.

    We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

    Some highlights of our Total Rewards program include:

    Competitive, equitable salary with top-tier health benefits, dental, and vision insurance

    Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day.

    Flexible time off policy, with an encouraged 20 days off per year.

    $2000 annual counseling benefit

    RRSP matching and RESP contribution

    Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

    The expected new hire base pay for this role is $55,000 CAD.


    Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio.

    For experienced individuals, we typically hire at or around the midpoint of the band.

    The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio.

    Those who are new to the role may join below the midpoint and develop their skills over time.

    The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.

    Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

    Our team shows up as their authentic selves, and are united by our mission. We are dedicated to .

    We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from.

    We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

    Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

    Learn more about our culture at
    #J-18808-Ljbffr
  • Push Operations

    Bilingual Customer Support Specialist

    1 week ago

    Push Operations Vancouver, Canada

    **L'entreprise**: · Push est une plateforme tout-en-un qui soutient la croissance et l'évolution des entreprises en simplifiant la gestion des ressources humaines, des bulletins de salaire, du suivi du temps et de la planification. Notre mission consiste à permettre à nos clients ...

  • University of British Columbia

    Support Specialist

    1 week ago

    University of British Columbia Vancouver, Canada

    Staff - Non Union · Job Category · M&P - AAPS · Job Profile · AAPS Salaried - Administration, Level C · Job Title · Support Specialist · Department · Sexual Violence Prevention and Response Office | VP Students · Compensation Range · $6, $10,433.50 CAD Monthly · The Compensation ...

  • LEAP Legal Software

    Support Specialist

    6 hours ago

    LEAP Legal Software Vancouver, Canada

    LEAP leads the world in the development and sale of cloud based legal practice management software for small law firms on a Software as a Service (SaaS) model. We employ more than 600 people globally, have offices in the USA, Australia and the UK with more than 57,000 users using ...

  • Lightspeed Commerce

    Support Specialist

    2 days ago

    Lightspeed Commerce Vancouver, Canada

    **Hi there Thanks for stopping by** · Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place · We're looking for a Support Specialist to support our Golf product team. Reporting to the Team Lead, you will be in contac ...

  • Netsmart Inc.

    IT Support Specialist

    3 days ago

    Netsmart Inc. Vancouver, Canada

    **What are we looking for?** · At Netsmart we never silo our techs into only doing desktop support or doing Tier 1 support. Everyone gets the chance to learn new technologies and develop their skills. We are seeking an IT Support Specialist who will work with clients on their tec ...

  • Cloud Collective

    IT Support Specialist

    2 days ago

    Cloud Collective Vancouver, Canada

    **Introduction** · We're a downtown-based tech company looking to grow our team · We are looking for someone long-term to grow with our company. If you think this is the right fit for you please reply with your cover letter and resume in a PDF. · **Company** · Cloud Collective is ...

  • TRIUMF

    IT Support Specialist

    5 days ago

    TRIUMF Vancouver, Canada

    TRIUMF · is Canada's particle accelerator centre, and one of the world's leading laboratories for particle and nuclear physics and accelerator-based science. We are an international centre for discovery and innovation, advancing fundamental, applied, and interdisciplinary researc ...

  • Netsmart Inc.

    IT Support Specialist

    2 days ago

    Netsmart Inc. Vancouver, Canada

    **What are we looking for?** · At Netsmart we never silo our techs into only doing desktop support or doing Tier 1 support. Everyone gets the chance to learn new technologies and develop their skills. We are seeking an IT Support Specialist who will work with clients on their tec ...

  • Quadient

    IT Support Specialist

    1 week ago

    Quadient Vancouver, Canada

    **Company**: Quadient Canada Ltd. · **Business Address**: 333 West 6th Avenue, Vancouver, BC V5Y 1L1 · **Location of Work**: 1159 Hamilton St., Vancouver, BC V6B 5P6 and remotely from home · **Title**: IT Support Specialist · **Department**: User Support - NORAM · **Reports to**: ...

  • Push Operations

    IT Support Specialist

    6 hours ago

    Push Operations Vancouver, Canada

    Find a job that you love. · We're a team of fun and driven individuals disrupting the environment of employee management. We help entrepreneurs streamline their operations by automating management tasks, allowing them to do more of what they love. · **The Company**: · Push is an ...

  • Push Operations

    IT Support Specialist

    1 week ago

    Push Operations Vancouver, Canada

    *Please note that this position is a Hybrid full time and based at our office in Downtown Vancouver. Office hours will be Monday to Friday from 9:00am to 5:30pm*_ · **The Company**: · Push is an all-in-one platform that helps businesses grow and scale their companies by simplifyi ...

  • Gauthier Business Technologies

    IT Support Specialist

    4 days ago

    Gauthier Business Technologies North Vancouver, Canada

    **Looking for our next Rock Star** · You are an advocate and a team player looking to learn and grow your career You are excited to wear multiple hats and go above and beyond for clients. You have flexibility in your schedule from time to time and the ability to work independentl ...

  • Alma Lasers

    Practice Support Specialist

    6 days ago

    Alma Lasers Vancouver, Canada

    **Practice Support Specialist - British Columbia, Vancouver Canada** · **Summary** · The Practice Support Specialist's goal is to make our customer's life easier and set them up for success while assisting the capital team in the sales process. The Practice Support Specialist is ...

  • ICBC

    Technical Support Specialist

    1 week ago

    ICBC North Vancouver, Canada

    At ICBC, it's our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want · to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be · part of a talented ...

  • King David High School

    Student Support Specialist

    1 week ago

    King David High School Vancouver, Canada

    **Student Support Specialist (Full time, 1.0 FTE)** · **Starting Date: August 25**th**, 2023** · *** · **Who we are**: · King David High School is a top-rated, independent school in central Vancouver with memberships in ISABC and CAIS. Our staff come from all walks of life and ba ...

  • Quartech Systems Ltd

    System Support Specialist

    5 days ago

    Quartech Systems Ltd Vancouver, Canada

    Job Summary · Reporting to the Director of IT, the Systems Support Specialist will be based in the Victoria office working closely with the IT Operations team in Victoria and Vancouver. In addition to providing day-to-day support to Quartech employees and contractors, the Systems ...

  • King David High School

    Student Support Specialist

    1 week ago

    King David High School Vancouver, Canada

    Student Support Specialist (Full time, 1.0 FTE) · **Starting Date**: August 25th, 2023 · **Who we are**: · King David High School is a top-rated, independent school in central Vancouver with memberships in ISABC and CAIS. Our staff come from all walks of life and backgrounds - we ...

  • Backdrop

    Customer Support Specialist

    3 days ago

    Backdrop Vancouver, Canada

    Do you see yourself as:_ · - _Someone who values work/life balance?_ · - _A go-getter and problem-solver?_ · - _Fun to work with and enjoys being part of a team?_ · - _Is organized and detail-oriented?_ · - _Early in your career and looking for a great resume builder?_ · - _Enjoy ...

  • BC Centre for Excellence in HIV/AIDS

    Peer Support Specialist

    5 days ago

    BC Centre for Excellence in HIV/AIDS Vancouver, Canada

    Peer Support Specialist · BC Centre for Excellence in HIV/AIDS - Hope to Health Supervised Consumption Site · As per the current Public Health Orders (Health Sector Order), as of October 26, 2021, all employees working for the BC Centre for Excellence in HIV/AIDS must be fully va ...

  • Coast Foundation Society 1974

    Peer Support Specialist

    1 day ago

    Coast Foundation Society 1974 Vancouver, Canada

    **JOB SUMMARY**: · Under the direction of the Young Adult Program Manager, the Peer Support Specialist (PSS) shares their lived experience of mental illness/substance use to assist CMH Young Adult Program clients to build on their strengths to manage their health and live richer ...