Jobs
>
Toronto

    Client Support Agent - Toronto, Canada - Independent Electricity System Operator

    Independent Electricity System Operator
    Independent Electricity System Operator Toronto, Canada

    3 days ago

    Default job background
    Full time
    Description

    The opportunity

    Reporting to the Supervisor, Client Support this position is primarily responsible for providing front line support to IESO users for IT standard services. Handles triage of service requests and incidents, attempting to resolve them or escalate as necessary. Provides 1st level support and 2nd level support for some business applications.

    What you'll do

    • Complete lifecycle (install, configure, maintain, retire) management of desktop end user hardware computing environment, including laptops, desktops, telephones, printers, approved peripherals, etc.
    • Complete lifecycle (install, configure, maintain, retire) management of desktop end user software computing environment, including operating systems, applications, utilities, management agents, etc.
    • Understand & troubleshoot business user issues. Provide operational, application and technical support via hands on, phone and remote capability to users.
    • Provide tier 2 support to IESO users for IT services. Handle triage of service requests, attempting to resolve them or escalate them to tier 3 support personnel, communicate progress in a timely manner based on agreed service levels.
    • Monitor IESO incident queues, accept, research, and provide resolution and closure in a timely fashion.
    • Monitor IESO request queues, accept, assess and complete standard requests in a timely fashion.
    • Provide technology support for IESO events including Board Meetings, Town Halls and Stakeholdering events. Includes support for Audio/Video equipment.
    • Follow-up with external service providers and other IT functional departments until call resolution is achieved.
    • Work both as a part of the IT team and closely with business users to provide accurate and timely information regarding systems concerns.
    • Provide back up support to other IT functions.
    • Assist in all project and application life cycle tasks including analyzing business needs, designing, developing, implementing, and operating IT systems to meet business needs.
    • Maintain an inventory of installed hardware.
    • Maintain an inventory of installed software and maintain software license compliance.
    • Create and maintain procedures, guidelines, technical documentation etc. for end user computing environment.
    • Analyzing and making recommendations for hardware and software standards.
    • Support Patch Management activities, produce compliance reports and remediate non-compliant systems.
    • Systems administration and maintenance
    • Evaluate applications and software patches for windows workstations to ensure compatibility and compliance.
    • Responsible for the moving of staff and end user computing equipment within and between IESO sites.
    Read the full posting.
  • Super Locksmith Services

    Customer Support Agent

    3 days ago

    Super Locksmith Services Toronto, Canada

    The role of the Customer Support Agent is to provide customer-focused support. The role is at the junior level and includes but is not limited to onboarding new accounts, providing support, managing relationships, and optimizing campaigns. The Customer Support Agent works closely ...

  • Aspire Software

    Application Support Agent

    9 hours ago

    Aspire Software Toronto, Canada

    **Application Support Agent - Remote - Canada** · We are hiring at Thermeon and are seeking an Application Support Agent to join our ever-growing team. We specialise in car rental software, vehicle management, reservation, and support systems. We are focused on evolving our produ ...

  • Red Label Vacations

    Customer Support Agent

    3 days ago

    Red Label Vacations Toronto, Canada

    **GROW YOUR CAREER** · **Position**:Customer Support Agent · **Status**:Full Time · **Department**:Web Reservations · **Reports to**:Manager, Customer Support, Retail & Web · **Location**:Remote · **The Opportunity** · If you have a great passion for **vacation planning**, and ar ...

  • Marketcircle

    Technical Support Agent

    2 days ago

    Marketcircle Toronto, Canada

    We're looking for a technical support agent to join our team · **The role**: · - Providing front-line Mac / iOS technical support to Marketcircle's customers · - Troubleshooting and resolving technical issues related to our award winning software · - Ensure all problems are logge ...

  • Dynata

    Member Support Agent

    9 hours ago

    Dynata Toronto, Canada

    Contract type: This is a part-time position permanent position, for approx hours per week - weekdays. Must be fluent in Chinese. · The hours are flexible as long as they are between Monday · - Friday, 8am-5pm. · Job Purpose: · Dynata is the global leader in online data collection ...

  • MyDressEdit

    Client Support Agent

    3 days ago

    MyDressEdit Toronto, Canada

    Responsibilities: · - Serve as the main point of contact for clients, providing exceptional customer service and support · - Communicate with clients to understand their needs and ensure their satisfaction with our services · - Manage client accounts, including onboarding new cli ...

  • MyDressEdit

    Client Support Agent

    1 day ago

    MyDressEdit Toronto, Canada

    Customer Service Representative · **Duties**: · - Provide accurate and timely information to customers regarding products and services · - Assist customers with order placement, tracking, and returns · - Resolve customer complaints and issues in a professional and efficient manne ...

  • Desjardins

    Support Agent, Group Insurance

    1 day ago

    Desjardins Toronto, Canada

    . · As a Support Agent, you provide administrative and operational support to our Group Insurance Business Development division. You strive to maximize operational productivity. This may include working in one or more sub-specialties, such as data entry, data processing and verif ...

  • Red Label Vacations

    Bilingual Customer Support Agent

    1 day ago

    Red Label Vacations Toronto, Canada

    **GROW YOUR CAREER** · **Position**:Bilingual Customer Support Agent · **Status**:Full Time · **Department**:Web Reservations · **Reports to**:Manager, Customer Support, Retail & Web · **Location**:Remote · **The Opportunity** · If you are fluently bilingual in French and English ...

  • Ministry of Labour, Immigration, Training and Skills Development

    Business Systems Support Agent

    1 day ago

    Ministry of Labour, Immigration, Training and Skills Development Toronto, Canada

    Are you passionate about providing expertise and advice for Employment Ontario system planning and program data management, program data analysis and continuous improvement? Are you interested in building robust program data reporting solutions using the latest technology? If so, ...

  • Sunwing Vacations Group

    Operations - Agent, Operations Support

    2 days ago

    Sunwing Vacations Group Toronto, Canada

    **About Us**: · **The Opportunity**: · **What You'll Do**: · - Input & manage flight schedules and seat maps into Tour Operator selling systems · - Action flight schedule changes (flight times, consolidations, cancellations) and communicate same including instructions pertaining ...

  • beBee Professionals

    Door Repair Technical Support Agent

    6 days ago

    beBee Professionals Toronto, Canada Door repair - Technical Support Freelance

    Job Offer: Door Repair Technical Support Agent · beBee Professionals is looking for a Door Repair Technical Support Agent to join our team in Toronto. · The successful candidate will be responsible for providing technical support to customers and contractors in the door repair in ...

  • beBee Professionals

    Maytag Repair Technical Support Agent

    6 days ago

    beBee Professionals Toronto, Canada Maytag repair - Technical Support Freelance

    Job Offer: Maytag Repair Technical Support Agent · beBee Professionals is looking for a Maytag Repair Technical Support Agent to join our team in Toronto. · The successful candidate will be responsible for providing technical support to customers who are experiencing issues with ...

  • beBee Professionals

    Maytag Repair Technical Support Agent

    6 days ago

    beBee Professionals Toronto, Canada Maytag repair - Technical Support Freelance

    beBee Professionals is looking for a Maytag Repair Technical Support Agent to join our team in Toronto. · The successful candidate will be responsible for providing technical support to customers who are experiencing issues with their Maytag appliances. This includes troubleshoot ...

  • beBee Professionals

    Door Repair Technical Support Agent

    6 days ago

    beBee Professionals Toronto, Canada Door repair - Technical Support Freelance

    beBee Professionals is looking for a Door Repair Technical Support Agent to join our team in Toronto. · The successful candidate will be responsible for providing technical support to customers and field technicians in the repair of door systems. This includes troubleshooting, di ...

  • Bell Canada

    Support Agent, Service Desk, Bell Mobility, Radio

    9 hours ago

    Bell Canada Toronto, Canada

    Req Id: 406815 · At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. · If you're ready to bring game-changing ideas to life and join a co ...

  • Fuel Transport Inc.

    Logistics Support Agent

    1 day ago

    Fuel Transport Inc. Mississauga, Canada

    There's a moment when it all comes together. When a complicated challenge turns into a creative solution. When a problem turns into an opportunity. We live for those moments. · Here at Fuel, creativity is what drives us forward. We want the outliers. The non-conformists. The game ...

  • Survalent

    Technical Support Agent

    3 days ago

    Survalent Brampton, Canada

    **Technical Support Agent (Hybrid)** · **Brampton** · If you're passionate about delivering top-notch customer service and are looking to expand your technical skills, then we have the right opportunity for you Survalent is software company that provides advanced distribution sys ...

  • Royal Bank of Canada

    Centre Support Agent

    3 days ago

    Royal Bank of Canada Mississauga, Canada

    **Come Work with Us** · At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. · Whether you're helping clients find new opportunities, developing new tech ...

  • Independent Electricity System Operator (IESO)

    Client Support Agent

    1 day ago

    Independent Electricity System Operator (IESO) Mississauga, Canada

    **Client Support Agent (End User Support)**: · **Date**:Feb 15, 2024 · **Location**: CA · **Company**:Independent Electricity System Operator · **INDEPENDENT ELECTRICITY SYSTEM OPERATOR (IESO)** · **Requisition ID**: · 19586 · **Location**: · Mississauga, ON - Onsite · **Status** ...