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    Vendor Research Manager - Toronto, ON, Canada - Info-Tech Research

    Info-Tech Research
    Info-Tech Research Toronto, ON, Canada

    2 weeks ago

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    Description

    Info-Tech Research Group delivers impartial, highly pertinent IT research, enabling CIOs and IT leaders to make well-informed, strategic decisions. We are currently serving over 30,000 professionals and collaborate closely with IT teams, equipping them with actionable tools and expert guidance to drive measurable results and enhance technology initiatives and organizational processes.

    Role Overview

    SoftwareReviews (A Division of Info-Tech Research Group) is looking for a creative, driven, and organized individual to join the Data Operations team as a Vendor Research Manager. This role will build relationships with the software vendor community and manage campaigns to assist in sourcing reviews from end-users. The role will help improve the quality of our data across the platform and amount of data we can provide to our software vendors, Info-Tech member base and end-user communities.

    Key Responsibilities:

    • Encourage software providers to participate in upcoming market reports primarily through collecting feedback from their customers using the SoftwareReviews platform.
    • Identify and drive data collection within your assigned territory, consisting of software and technology providers, using various outreach methods (ie. email, phone, social etc.)
    • Manage data collection campaigns end-to-end; providing updates on results and problem-solving customer issues submitting through the SoftwareReviews platform
    • Build relationships with software providers to develop and grow opportunities to collect data within your territory.
    • Partner with your members to understand their needs to match them to our services and ensure they receive value through regular feedback.
    • Uncover sales opportunities within your assigned territory and partner with our Sales team to transition the leads

    Education and Experience:

    • Bachelor's degree in any field
    • 2-5 years account management, customer success, sales or customer service experience
    • Experience selling or speaking to the executive level, experience working with software providers or marketing leaders is an asset.

    Skills:

    • Communication skills: Ability to communicate internally and externally with senior executives in a clear, compelling and concise manner;
    • Active Listening: Able to identify client needs; asks great questions & listens.
    • Organization/time management skills: Ability and discipline to effectively manage a series of diverse and complex data collection activities with on-going re-prioritization and focus.
    • Persistence and resilience: Demonstrates consistent tenacity in managing the outreach process and successfully overcomes setbacks and disappointments; uses creativity and innovation to address challenges and obstacles with a solutions-oriented focus.
    • Goal Setting: Sets own goals around conversations that demonstrates a commitment to professional development; takes ownership of own performance; manage goal attainment; able to set reasonable goals; monitor progress and communicate/ask for help when off pace for goal attainment.
    • Critical Thinking: Strong critical thinking and problem-solving skills to assess prospect/client needs and provide actionable, outcome-based advice to support the achievement of business results.
    • Business acumen: Uses knowledge of the business, technology & marketing environment and to engage customers.
    • Sense of Urgency: Has the ability to drive pace in everything they do; ruthlessly efficient and diligent in day-to-day task planning.

    ITRG is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected factors. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.

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