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    Collections and Cash Applications Manager - British Columbia, Canada - ABC Fitness

    ABC Fitness
    ABC Fitness British Columbia, Canada

    1 week ago

    Default job background
    Full time
    Description

    Job Description

    INTRODUCTION:

    The ideal Collections and Cash Applications Manager has Software as a Service (SaaS) and/or payments industry experience in an international company using multiple (9+) billing platforms. The Collections and Cash Applications Manager will be responsible for monitoring the accounts receivable aging, ensuring timely and complete collections through a team of 2-3 collectors located in multiple countries, and applying cash timely and correctly. The position reports to the Senior Manager, Billing and Collections.

    WHAT YOU'LL DO:

  • Manage a team of 3-5 collections/cash applications specialists using multiple software programs (including Workday, Recurly, Salesforce Billing, Chargebee, and proprietary systems) to ensure customer balances are being collected timely and risks are escalated
  • Coordinate with Client Management and third-party collectors to maximize collections
  • Issue customer refunds timely, in coordination with billing and accounts payable
  • Participate in the month-end close process to minimize Unapplied Cash and ensure receivables are accurately recorded.
  • Partner with Billing to report on and minimize bad debt.
  • Monitor and report Collections metrics to leadership, including Controller and CFO, and other stakeholders.
  • Work with Billing team to answer customer inquiries related to invoices
  • Provide audit-quality support for collections and accounts receivable testing
  • Develop Collections targets in conjunction with leadership to minimize DSO.
  • Take ownership of a collection portfolio, actively engaging in collections activities with customers, demonstrating a hands-on approach.
  • Support project to migrate billing activities to reduce the number of billing platforms, including providing feedback to the development and Revenue Operations teams and updating procedures accordingly.
  • Ensure team members are adequately trained and incentivized to achieve Company collections targets.
  • Develop team members to help them meet their career goals.

    • WHAT YOU'LL NEED:

  • 10 years' experience of collections and cash application ideally in a high-volume and multi-platform environment
  • 4+ years' supervising/managing a high-functioning, global team
  • Familiarity with revenue recognition principles per US Generally Accepted Accounting Principles (GAAP)
  • Recurring services (SaaS, payments, etc.) and/or fitness industry experience
  • Large ERP system experience (Oracle, SAP)
  • Proficiency with Microsoft Office suite, including Advanced Microsoft Excel
  • Professional communication skills and a collaborative mindset
  • Ability to multi-task in a fast-paced environment
  • Excellent communication skills in dealing with external customers.
  • Strong organizational and administration skills, with ability to anticipate business needs quickly
  • Ability to work in multiple systems and quickly move from one system to another.
  • Attention to detail and aptitude to work with a volume of data processing.
  • Excellent collaboration skills and a one-team mindset
  • Well-developed problem-solving and analytical skills.
  • Ability to make sound decisions and take calculated risks

    • AND IT'S GREAT TO HAVE:

  • Chargebee, Recurly, or similar subscription billing platform experience
  • Workday ERP experience
  • Familiarity with indirect taxes (VAT, GST, etc.)
  • Experience understanding accounting system functionality and working with developers to optimize and/or create new functionality
  • B.S. or B.A. in Accounting or related field
  • Experience with payment processing and/or software-as-a-service industries
  • Private equity background

    • WHAT'S IN IT FOR YOU:

  • Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
  • Time Off – with our open PTO policy, you pick when you want time off when it's best for you
  • Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
  • Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws
  • Fitness Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
  • Discounts – access to discounts with our partners, such as Dell, Microsoft & many more.
  • Medical/Dental/Vision coverage
  • EAP – we get you help when you need it. Period.
  • Calm App +4 – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
  • And more – so many benefits we couldn't even fit them all here

    • Please note that the salary information shown below is a general guideline only and based on employees in the United States and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for U.S. based candidates for this position is $66,000 -- $85,000 USD annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible foradditional forms of compensation such as bonuses and commissions.

    We're committed to diversity and passion, and encourage you to apply, even if you don'tdemonstrateall the listed skillsets

    ABC'SCOMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:
    ABC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are intentional about creating an environment where employees, our clients and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each person's diversity, including the extent to which they are similar or different. ABC leaders believe that an equitable and inclusive culture is not only the right thing to do, it is a business imperative. Read more about our commitment to diversity, equality, belonging and inclusion at

    ABOUT ABC:

    ABC Fitness ) is the premier provider of software and related services for the fitness industry and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 41 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym.

    Founded in 1981, ABC helps over 31,000 gyms and health clubs globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Fitness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies ).

    #LI-REMOTE

    If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

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