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    Senior Transformation Manager, Performance Management - Montréal, QC, Canada - Lightspeed Commerce

    Lightspeed Commerce
    Lightspeed Commerce Montréal, QC, Canada

    1 week ago

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    Description
    We're looking for a Senior Manager Business Transformation & Strategy.

    You will be a customer and data driven leader, who is adept at driving results on key customer initiatives, and improving the customer experience.

    Reporting to the Global SVP of Customer Experience, Retail, this role will be involved in setting business unit strategy and delivering operational projects globally in Customers for Retail.

    Develop, manage and deliver strategic business initiatives from development through successful execution under the guidance of the SVP, Customer Experience
    Evaluate customer experience, drive problem/project scoping, business case development and insight generation
    Run complex, critical, strategic projects to improve the customer experience in close partnership with cross-functional teams
    Analyse customer and KPI trends to draw insights, and recommend initiatives to drive business performance
    Create customer facing analysis and business reviews to position us as partners and thought leaders to our customers
    Manage stakeholders across the business to deliver key outcomes, present strategies and insights to executive level leadership
    Act as a key source of knowledge and subject matter expertise on topics of strategy, business model, and market / competitive dynamics from a customer perspective
    Experience with the creation, planning, and delivery of customer strategy
    Extensive experience in root cause analysis of key metrics and trends
    Experience working on large, global and potentially complex projects that span across the organisation
    Strong understanding of customer unit economics, and growth drivers
    Ability to do your job in a truly flexible hybrid environment (3 days a week in office);
    Unlimited paid time off policy
    Flexible working policy
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