- Review and adjudicate all warranty claims received via MacDon's online warranty system to ensure that all are properly documented and verifying that all criteria required by MacDon Warranty has been provided.
- Enter any paper warranty claims received into MacDon's warranty system ensuring that all are properly documented and verifying that all criteria required by MacDon Warranty has been provided.
- When additional information is required to adjudicate claims, the Warranty Coordinator must be able to clearly and professionally communicate with both internal and external personnel to obtain the required information they need to effectively process a claim.
- Based on MacDon's Warranty Policies, the coordinator will adjudicate and approve warranty claims using their own technical experience along with relevant MacDon publications to ensure correct labour and components are being claimed. This person will be able to adjust claim amounts if required using their technical expertise.
- Maintaining Product Update files within MacDon's warranty system. By creating the program within MacDon's warranty system and inputting updates in real time.
- Attend meetings both in person and virtual on a weekly basis will internal departments.
- Assist in maintaining an accurate dealer and equipment database including dealer labour rates, warranty start and end dates and any other items that may come to your attention. Reporting any error to the appropriate resource to have the database corrected.
- Generate warranty reports using MacDon's reporting tool, Cognos, as well as creating new reporting as required.
- Assist in maintaining the Warranty process documents as changes occur. As well provide process improvement suggestions.
- The Warranty Coordinator should also keep abreast of all company announcements.
- Must maintain their knowledge of MacDon's warranty policies and how it affects the dealer network.
- Other duties as assigned by the Warranty Services Manager.
- High school diploma or equivalent qualification.
- Strong Mechanical / technical background
- 3 years experience in a warranty environment.
- Knowledge of Hydraulic, Mechanical, and Electrical systems.
- Strong Customer Service skills with excellent written and verbal communication skills.
- Substantial proficiency with Microsoft Windows and Internet Explorer as well with the Microsoft Office suite of applications. Especially Excel, Word, PowerPoint and Outlook.
- The use of JDE MR system would be an asset.
- Farm background and understanding of agriculture equipment is an asset.
-
Service Warranty Coordinator
1 day ago
AgCon Equipment Ltd Navin, CanadaWe are looking for a service & warranty coordinator to join our team. This position requires a keen attention to detail with a good understanding of agriculture/construction equipment warranty and service processes. You will also be the first point of contact with customers when ...
-
Service and Warranty Administrator
8 hours ago
Fort Garry Fire Trucks Winnipeg, CanadaEstablished in 1919, Fort Garry Fire Trucks is Canada's leading manufacturer of quality fire trucks. Fort Garry Fire Trucks is looking to hire a full -time Service and Warranty Administrator for our Service department. This position provides administrative support to the Service ...
-
Parts Coordinator
8 hours ago
BGIS Winnipeg, Canada**Who We Are** · **SUMMARY** · A Parts Coordinator is the person who handles tasks that are related to inventory in a warehouse setting for an organization. Their role includes maintaining inventory levels, making monthly inventory reports, recording and labeling inventory items ...
-
Porchlight Developments Ltd Winnipeg, CanadaPorchlight Developments Ltd. builds Multi-family Townhome, Condo, and Senior Independent Living Communities that are beautifully constructed, high-quality, and modernly stylish because we believe everyone deserves an amazing home. Check out Porchlight and our Community Developmen ...
-
Internal Service Advisor
8 hours ago
AutoCanada Inc. Winnipeg, Canada**Internal Service Advisor** · **St. James Volkswagen** · **Winnipeg, MB** · Are you looking to drive your career forward? · **St. James Volkswagen** · ***is looking for an experienced full time · - ** Internal Service Advisor** to join our growing team You will play a key role i ...
-
Ss, Other
1 day ago
StandardAero Winnipeg, CanadaStandardAero is looking for summer students to join our IT Team for the 2023 summer term. There are two student opportunities available. The summer experience requires the students to demonstrate a high degree of initiative, problem-solving, and communication to name a few. The s ...
-
Maintenance Technician
8 hours ago
Ironclad Properties Inc. Winnipeg, CanadaIronclad Properties Incorporated specializes in Property Management across Canada. We pride ourselves on our fresh and modern designs that bring an affordable luxury feel for our tenants. Our company is built on a foundation of trust, honesty, integrity, and industry excellence. ...
-
Freight Coordinator
2 days ago
Smartrend Manufacturing Group Winnipeg, Canada**About Us**: · **Summary**: · The · **_Freight Coordinator_** ensure shipments arrive on-time and will be communicated to internal and external stakeholder. · **Detailed Duties and Responsibilities**: · - Coordinate air and LTL shipments with contracted carriers · - Track and tr ...
-
Summer Student
1 day ago
TCAT Div of Toromont Industries Ltd Winnipeg, CanadaThe enthusiastic Parts Warehouse Person in our Branch will ensure customer needs are met through ordering and distributing parts in an organized and efficient manner. · **Here is a glimpse of what you'll do**: · - Demonstrate safe, environmentally sound and healthy work behaviour ...
-
Construction Site Supervisor
2 days ago
F. H. Black & Company CPA Inc. Winnipeg, Canada**Site Supervisor** · **Position Summary** · We have partnered with a local organization based out of Winnipeg, Manitoba that provides emergency restoration services to residential and commercial clients. Their team is looking to add a Site Supervisor to join their brand-new Prod ...
-
Service Coordinator
1 day ago
Creative Door Services Winnipeg, CanadaCreative Door Services, North America's largest overhead door dealer, operates nine branches across Western Canada and we have over 50 years of experience in the residential and commercial overhead door industry. We provide access solutions by servicing and installing a variety o ...
-
Shipper and Receiver
1 day ago
National Energy Equipment Winnipeg, CanadaNational Energy Equipment, Inc. is the largest distributor of energy related equipment in Canada, providing service from coast to coast. Our greatest strength is our employees and our objective is to provide the best sales and service support in our industries, while synergizing ...
-
Project Coordinator
2 days ago
Bronte Construction Winnipeg, Canada**Who is Bronte Construction?** · Bronte Construction prides itself on our innovative approach and expert team. Together, we successfully implement quality construction projects, with an embedded environmental focus, that enhance communities for generations. Our team lives and br ...
-
Service Coordinator
8 hours ago
Creative Door Services Winnipeg, CanadaCreative Door Services, North America's largest overhead door dealer, operates nine branches across Western Canada and we have over 50 years of experience in the residential and commercial overhead door industry. We provide access solutions by servicing and installing a variety o ...
-
Project Coordinator
8 hours ago
PCL Construction Winnipeg, Canada**The future you want is within reach.** · At PCL, we build the places where life happens and find camaraderie in the process. We're a community of builders committed to building better communities. That's why we're always looking ahead, and not just to the next project or what's ...
-
Inside Sales
8 hours ago
ROBINSON Winnipeg, CanadaWe know what it means to put the customer first—our business is built upon a tradition of exceptional, individualized customer service. Our employees experience the excitement and satisfaction that comes from working for a successful, expanding company where every team member mak ...
-
Inside Sales
2 days ago
AGI – Aggrowth International Winnipeg, Canada**Position Title: Inside Sales - Mechanical Estimator** · **Department: Sales Execution** · **Division: AGI** · **Location: Winnipeg, MB Canada**: · **About AGI**: · AGI is a global food-based infrastructure company publicly traded in Canada. With over 4,200 employees and over 30 ...
-
Invoicing / Accounts Receivable
8 hours ago
Buhler Industries Inc. Winnipeg, Canada**Job Summary: · The position is responsible for processing all invoices, credits and settlements of Buhler Versatile Inc. It verifies all shipments and credits to have proper documentation, pricing and approvals in place before processing. This position works closely with Corpor ...
-
Freight Coordinator
8 hours ago
Smartrend Manufacturing Group Winnipeg, Canada**FREIGHT COORDINATOR** · **WHO WE ARE** · As one of Manitoba's fastest growing companies, Smartrend Manufacturing Group (SMG), · Inc. through our various divisions, is increasing safety in the school bus industry and reducing emissions in the electric vehicle charge systems aren ...
-
Fleet/equipment Coordinator
1 day ago
KGS Group Winnipeg, CanadaKGS Group is seeking a **Fleet/Equipment Coordinator** to join our well-established office in Winnipeg, MB. · **About Us**: · We are KGS Group, an employee-owned, multidisciplinary engineering consulting firm serving clients throughout North America. We're different than traditio ...
Warranty Coordinator - Winnipeg, Canada - MacDon
Description
PURPOSE AND SCOPE:
Reporting to the Warranty Services Manager, the Warranty coordinator processes warranty claims and assists customers through the entire claims process. Your responsibilities include collecting data from technicians, communicating with the customer, processing warranty claims, tracking parts, and assessing warranty coverage limits. You review warranty submissions, accept or reject claims, collaborate with vendors, and address any issues and settle disputes relating to the warranty contract. You also make suggestions to provide customer satisfaction and enhance customer experience.
RESPONSIBILITIES:
The following are the main job responsibilities and priorities for this position:
QUALIFICATIONS
Education and Experience
Skills and Knowledge