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    Scrum Master - Toronto, Canada - Viva Tech Solutions

    Viva Tech Solutions
    Viva Tech Solutions Toronto, Canada

    1 week ago

    Default job background
    Technology / Internet
    Description
    • Lead project development, production support or maintenance activities, as assigned.
    • Ensure timesheets and invoicing processes are completed on or before the deadline.
    • Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated.
    • Create functional and technical specification documents. Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines.
    • Ensure analysts adhere to SLAs/KPIs/OLAs.
    • Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in a more economic manner.
    • Assist Project Manager in Risk Management and participate in quality reviews and implement quality norms. Lead and ensure project compliance with Software Quality Processes and within timelines.
    • Draft initial charter and project plan and create and review functional and technical specification documents. Monitor, track and analyse project control metrics.
    • Review and consolidate status reports for assigned activity or phase and lead and perform all activities related to maintaining successful knowledge management including re-usage, accuracy and efficiency.
    • Serve as the single point of contact for the team to the project stakeholders. Promote team work, motivate, mentor and develop subordinates.
    • Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix.
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