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    Helpdesk Support - Mississauga, Canada - CB Canada

    CB Canada
    CB Canada Mississauga, Canada

    Found in: Talent CA 2 C2 - 3 days ago

    Cb Canada background
    Description

    Helpdesk Support - Bilingual English/French

    On behalf of our client in the Retail Sector, PROCOM is looking for a Helpdesk Support - Bilingual English/French.

    Helpdesk Support - Bilingual English/French – Job Description

    • Provide remote IT support for all incidents and requests for all Stores, Offices and Warehouses in a 24/7, fast-paced environment via standard contact channels (Phone, Email, etc.)
    • Responsible for resolving all incidents and fulfilling all requests assigned within defined SLA
    • Provide excellent customer service through technical support in a timely, efficient manner
    • Execute the Incident Management Process including creating, managing and resolving incidents in the ITSM tool
    • Communicate with staff and ensure that all are kept aware of the status of their incident and/or request
    • Execute the communication protocol during major, critical and high-priority incidents
    • Ensure that all incidents and requests meet quality standards
    • Document all knowledge opportunities for the department and ensure accuracy of the knowledge base
    • Maintain excellent relationships with support teams and vendors, ensuring Service Centre deliverables are complete
    • Remain current on technology changes and all changes to Service Centre support
    • Participate in analyzing, determining, and implementing changes that improve departmental efficiencies (continuous improvement)

    Helpdesk Support - Bilingual English/French – Mandatory Skills

    • Post-Secondary Degree/Diploma in Technology related field
    • Workweek 20 to 40 hours a week, depending on the demand
    • 1-2 years of experience working in an Information Technology related position
    • Bilingual (French & English) as a requirement
    • Experience with troubleshooting principles, methodologies, and issue resolution techniques
    • Ability to develop and interpret technical documentation
    • Self-motivated and self-directed
    • Ability to absorb new ideas and concepts quickly
    • Good analytical and problem-solving abilities
    • Ability to effectively prioritize and execute tasks
    • Ability to meet high customer service standards
    • Excellent communication skills (both oral and written)
    • Ability to work independently within a team environment
    • Experienced and broad knowledge of the Microsoft Desktop Technology stack (O/S, Productivity Suite, etc.)

    Helpdesk Support - Bilingual English/French - Assignment Start Date

    ASAP – 4 weeks to start

    Helpdesk Support - Bilingual English/French - Assignment Location

    Mississauga, ON - Work Hybrid

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