Jobs
>
Calgary

    Technical Support - Alberta, Canada - Teleperformance

    Teleperformance
    Teleperformance Alberta, Canada

    4 days ago

    Default job background
    Full time
    Description

    The Opportunity

    Description

    We're looking for a Technical Support - Remote (Bilingual - French/English), working in the BPO industry in Alberta, Canada.

    We are hiring from any of these locations: Alberta, British Columbia, Nova Scotia, New Brunswick, Manitoba, Newfoundland, Saskatchewan, Prince Edward Island and preferably Quebec.

    Vos responsabilités:

    • Fournir un service à la clientèle de premier niveau concernant les demandes de renseignements sur les produits, les comptes, l'utilisation et les applications
    • Construire et entretenir des relations clients positives en proposant des solutions personnalisées et s'assurer que les demandes sont traitées de manière appropriée en se coordonnant avec diverses fonctions au sein de l'entreprise. Planifier les appels de service et faire le suivi avec les clients / clients
    • Dépanner et résoudre les problèmes techniques à l'aide d'outils et de procédures de diagnostic établis. Escalade les problèmes des clients selon les besoins.
    • Responsable de la saisie précise des données en utilisant les applications prescrites.

    Job Responsibilities:

    • Provide first-level customer service regarding inquiries about product/account/usage and applications
    • Build and maintain positive customer relations by offering personalized solutions and ensuring requests are handled appropriately by coordinating with various functions within the company. Schedule service calls and follow up with customers/clients
    • Troubleshoots and resolves technical issues using established diagnostics tools and procedures. Escalates customer issues as required.
    • Responsible for accurate data input using prescribed applications

    Experience Required for Your Success

    Exigences du poste:

    • Doit être âgé d'au moins 18 ans
    • Disponibilité à temps plein entre les heures suivantes Lun - Dim 8AM - 11PM
    • Excellent Internet à domicile câblé - le Wifi n'est pas autorisé
    • Excellente connaissance de l'Internet à domicile en filaire - le Wifi n'est pas autorisé
    • Excellente maîtrise de l'anglais et du français
    • Excellentes compétences informatiques

    Job Requirements:

    • Must be at least 18 years of age
    • Full-time availability between the hours of Mon-Sun 8AM - 11 PM
    • Excellent home internet hardwired - Wifi is not permitted
    • Excellent verbal and written communication skills in English and French
    • Excellent computer skills
  • Campus Support

    Onsite Technical Support

    1 week ago

    Campus Support Calgary, Canada

    About Us · Campus Support is a centralized service centre that supports its clients in making students the number one priority. We are committed to delivering essential operational, marketing and leadership support that enables each campus team to provide an exceptional education ...

  • Geeks Prime Tech Inc.

    Technical Support Analyst

    3 days ago

    Geeks Prime Tech Inc. Calgary, Canada

    Education: College/CEGEP · - Experience: 1 year to less than 2 years · **Tasks**: · - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced · - Consult user guides, technical manuals and other documen ...

  • INOVA Systems Corporation

    Manufacturing Technical Support

    1 day ago

    INOVA Systems Corporation Calgary, Canada

    **Manufacturing Technical Support** · **Purpose of the Job**: · - Provide technical support to the manufacturing group in order to maintain an effective and productive manufacturing environment. · **Duties and Essential Job Functions**: · - Provide technical support to manufactur ...

  • EXSERSOL INC

    Technical Support Analyst

    1 week ago

    EXSERSOL INC Calgary, Canada

    Education: College/CEGEP · - Experience: 1 year to less than 2 years · - or equivalent experience · **Work setting**: · - Consulting firm · **Tasks**: · - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems exp ...

  • Intelligent Wellhead Systems

    Technical Support Analyst

    1 week ago

    Intelligent Wellhead Systems Calgary, Canada

    **Job description** · **Technical Support Analyst** · Technical support desk operates 24 hours a day, 7 days a week in a compressed work week schedule 4 days on, 4 days off. This position will be a hybrid model working from home and at our Calgary office. · **Responsibilities** · ...

  • beBee Professionals

    Technical Support Specialist

    1 week ago

    beBee Professionals Calgary, Canada Customer Support Representatives Freelance

    BeBee Professionals is looking for a Technical Support Specialist to join our team in Calgary. · The successful candidate will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and providing technical advice and guida ...

  • beBee Professionals

    Technical Support Analyst

    1 week ago

    beBee Professionals Calgary, Canada Customer Support Representatives Freelance

    BeBee Professionals is looking for a Technical Support Analyst to join our team in Calgary. · The successful candidate will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and providing technical advice and guidance ...

  • Wiz-Tec Computing Technologies Inc

    French Technical Support Specialist

    1 week ago

    Wiz-Tec Computing Technologies Inc Calgary, Canada

    Wiz-Tec is a Canadian technology company specializing in electronic business solutions, with customers coast to coast across Canada. We are Canada's largest provider for First Nations Tax Exemption solutions with multiple government contracts. We also specialize in Point-Of-Sale ...

  • Wiz-Tec Computing Technologies Inc

    Bilingual Technical Support Specialist

    1 week ago

    Wiz-Tec Computing Technologies Inc Calgary, Canada

    Wiz-Tec is a Canadian technology company specializing in electronic business solutions, with customers coast to coast across Canada. We are Canada's largest provider for First Nations Tax Exemption solutions with multiple government contracts. We also specialize in Point-Of-Sale ...

  • Quantum Equipment LTD

    Analyst, Systems Technical Support

    1 week ago

    Quantum Equipment LTD Calgary, Canada

    Education: · - Expérience: · **Education**: · - Other trades certificate or diploma · - or equivalent experience · **Tasks**: · - Respond to users experiencing difficulties with computer · - Consult user guides, technical manuals and other documents to research and implement solu ...

  • Motiv Studio Ltd.

    Systems Technical Support Analyst

    4 days ago

    Motiv Studio Ltd. Calgary, Canada

    Education: College/CEGEP · - Experience: 1 year to less than 2 years · **Work setting**: · - Startup company · - Relocation costs not covered by employer · - Research and development institution · - Consulting firm · **Tasks**: · - Communicate electronically and in person with co ...

  • Rafiki Technologies Inc

    Technical Support Analyst Ii

    3 days ago

    Rafiki Technologies Inc Calgary, Canada

    This position also involves shift work and after hours on-call rotation · **Profile**: · Must have/be the following: · - Smart, Energetic, Good written and oral communication skilll · - Excellent communicator · - Excellent interpersonal skills · - Good team player · - Excellent t ...

  • beBee Professionals

    Appliance Repair Technical Support Agent

    1 week ago

    beBee Professionals Calgary, Canada Appliance repair - Technical Support Freelance

    Job Offer: Appliance Repair Technical Support Agent · Location: Calgary, Canada · beBee Professionals is looking for an Appliance Repair Technical Support Agent to join our team in Calgary. · The successful candidate will be responsible for providing technical support to customer ...

  • beBee Professionals

    Appliance Repair Technical Support Agent

    1 week ago

    beBee Professionals Calgary, Canada Appliance repair - Technical Support Freelance

    BeBee Professionals is looking for an Appliance Repair Technical Support Agent to join our team in Calgary. · The successful candidate will be responsible for providing technical support to customers with appliance repair inquiries. This includes troubleshooting, diagnosing, and ...

  • UFA

    Technical Support Analyst

    6 days ago

    UFA Calgary, Canada

    POSITION SUMMARY: · Reporting to the Sr. Manager, IT Cardlock and Retail Services, the Technical Support Analyst III provides timely application and endpoint support for incidents and service requests related to the critical applications associated with all UFA Petroleum Cardlock ...

  • Forge Performance Group

    Technical Support Specialist

    1 week ago

    Forge Performance Group Calgary, AB, Canada

    Forge Performance Group is a Recruitment & Talent Management solutions team located in Calgary, AB. Blackline Safety. · Blackline Safety's Technical support team is growing and needs a strong Technical Support Analyst to support our team based out of Calgary, Alberta. · Blackli ...

  • Internetwork Expert

    Technical Support Analyst

    1 week ago

    Internetwork Expert Calgary, AB, Canada

    Blackline Safety's Technical support team is growing and needs a strong Technical Support Analyst to support our team based out of Calgary, Alberta. · Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the br ...

  • Knewin

    technical support specialist

    1 week ago

    Knewin Calgary, AB, Canada

    Meet Benevity The world's coolest companies (and their employees) use Benevity's technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build bet ...

  • Motorola Solutions

    Technical Support Specialist

    1 week ago

    Motorola Solutions Alberta, Canada

    Company Overview · At Motorola Solutions, we're guided by a shared purpose – helping people be their best in the moments that matter – and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. ...

  • Teleperformance

    Technical Support Representative

    1 week ago

    Teleperformance Calgary, Canada Full time

    The Opportunity · DescriptionWe're looking for a Technical Support Representative - Remote, working in the BPO industry in Calgary, Alberta, Canada. · We are hiring from any of these locations: Alberta, British Columbia, Nova Scotia, New Brunswick, Manitoba, Newfoundland, Saskat ...