Head of Road Logistics - Mississauga, Canada - KUEHNE + NAGEL

KUEHNE + NAGEL Mississauga, Canada

5 days ago

Permanent

Description

Are you ready for a new and exciting leadership opportunity with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel we're looking for a new Head of Road Logistics to join our Canadian Executive team.

Your Role

As a member of the Line Management Executive Team, you are responsible for the leadership and execution of road logistics operations within Canada. This function will encompass ensuring business performance, growth of our market share, and a positive experience for our employees and customers alike. You will report to the National Manager.

Your Responsibilities

Market Potential:

Lead the business strategy, including product and solution strategies for Road Logistics for Canada
Identify and develop market development opportunities and grow market share including M&A opportunities
Accountable for the collaboration of telesales, Field sales, CCR's and the key account team in alignment with general management and sales management to manage resources to develop, acquire and retain business
Drive strategic customer reviews and RFQ meetings with Sales
Responsible for the Road Logistics Kuehne+Nagel brand in Canada

BusinessPerformance:

Focus on delivering consistent and high quality services for the business unit in Canada
Deliver operational service standards, ensure fast decision making and execution, and accountable for financial performance
Responsible for budgets, RFC and annual target setting process as well as ongoing growth of gross profit and NPII for the Country
Comply with all finance processes, including FSL requirements and budget
Monitor and pro-actively manage Finance KPIs, including billing, profit-loss targets, accounts receivables,
Monitors and influences productivity
Influences, determines and implements market pricing strategy
Ensures consistent data quality

Kuehne+Nagel Experience:

Supports the customer relationship for business unit customers in Canada
Collaborate with general management to ensure positive customer service and customer retention and accountable for service delivery levels consistently meeting and exceeding expectations across Canada
Responsible to ensure that metrics and KPI's are met; leads quarterly business reviews for top Canadian customers
Implements processes/programs and initiatives to improve customer processes
Leads all aspects of the employee experience; as measured by employee net promoter score and Great Places to Work surveys
Drives employee engagement and implements programs/initiatives to (further) enhance the employee experience
Responsible for talent management and succession planning for respective business unit
Ensures proper training for managers and employees, including critical business elements of employee onboarding
Responsible for clear communication within business unit and strong cross collaboration with other business units and functional units

Canadian Management Team:

Participates as a member of the Canadian Line Management Team
Ensures the implementation of all relevant policies/programs/initiatives
Works with LMM on different National Projects

Governance:

Governance and compliance responsibility
Ensures compliance with all health & safety, quality, security, environmental, legal and regulatory requirements, company policies and procedures, industry standards, etc.
Ensures all vendors and suppliers are qualified in accordance with company practices and policies
Leads rates negotiations
Builds relationships, proactively communicates, resolves issues
Monitors regularly performance against KPI's and contractual agreements

Your Skills and Experiences

Degree/diploma in International Business, Trade, Logistics or alternative
10+ years of experience in the Freight Forwarding, Logistics and/or Transportation industry specifically with international freight operations within Sea, Air, Road Logistics and Customs Brokerage
7+ years of experience in leadership and people management roles - management of diverse and international teams is an asset
7+ years of experience in a role with focus on business development and customer experience excellence
You have a strong customer presence and brand as a trusted leader and partner in the industry
You are a motivating leader with a proven track record for talent development

Good Reasons to Join