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Client Success Manager - Montréal, QC, Canada - Lightspeed
Description
We are looking for a Retail Engagement Manager to be responsible for overall customer satisfaction, reference-ability, building and managing long-term business relationships between NuORDER and our mid-market and enterprise brand & retailer customers.
The focus of this position is customer satisfaction which drives revenue growth and helps make our customers lifelong customers and the best advocates of NuORDER.
Support ongoing customer enablement to make sure NuORDER is optimized to meet the customers' needsGenerate reporting on customer software adoption to identify low-usage customers; Consistently measure, track, and report on the metrics and health of accounts
Act as a partner with Account Managers/Country Lead to drive retention and upsells
Represent the technical "Voice of the Customer" within NuORDER
Provide on-site support to the customers during key buying/selling periods and throughout the launch process.
Conduct discovery and participate in the launch process & planning for new clients.
4+ years customer success (SaaS) experience required
~ Relevant wholesale/retail experience (Sales, Operations, Planning, Merchandising, Buying, etc.)
~ Bachelor's degree or higher
~ Ideally bilingual (french or german)
Ability to do your job in a truly flexible environment;
Unlimited paid time off policy
Flexible working policy
Lightspeed welcomes andencourages applications from people with disabilities. Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that.
We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community.
The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.
Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
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