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    Senior Analyst, Policy - Calgary, AB, Canada - Expera IT

    Expera IT
    Expera IT Calgary, AB, Canada

    1 week ago

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    Description
    Where they can do their work using great technology, supported by great people, that simply works the way it's supposed to
    That's what we do, and we need your help.

    For over 27 years, Expera IT has worked with hundreds of small and medium sized businesses helping them with their technology needs so they can thrive, grow, and achieve their vision.

    You can learn more about Expera Information Technology and Vincent Fung's work here:
    This is not your typical office job. We offer an extensive benefits package for all full-time employees, including medical, dental, vision and more. We are building the foundation to support massive growth and impact.

    There are exciting opportunities to help truly make a difference in our company and build a team to help drive our vision forward of helping entrepreneurs build successful high-growth businesses that will shape the world.

    Respond to client requests by phone or email consistently within the expected timeframe.
    Provide onsite support when remote support is not possible.
    Create and maintain network documentation accurately.
    Participate in pre-sales tasks for potential new clients such as network assessments.
    Develop technical skills and knowledge to increase ability to resolve requests more efficiently.
    Post-Secondary Certificate or Diploma in computer science, engineer, business or other related field or equivalent experience
    ~ Minimum 5 years technical work experience and experience working in a MSP is an asset.
    ~ Strong working knowledge of Windows Server environments and roles including, Windows 2012, 2012R2, 2016, 2019, 2022 as well as Cloud environments (MS Azure)
    ~ Demonstrated Proficiency in MS Office 365 applications and administration
    ~Demonstrated Proficiency in desktop operating systems (Windows and/or Mac), Terminal Services, VPN technologies, Anti-virus solutions.
    ~ Proficiency in Active Directory, DNS, DHCP, Group Policy, and Powershell Administration
    ~ Exceptional troubleshooting skills and understanding of LAN/WAN network topologies, network and security appliances.
    ~ Citrix Certification and VMWare Certification is an asset
    ~ Experience with Microsoft Office 365 migrations and management
    ~ Experience with Microsoft Azure and/or Amazon AWS
    ~Step 2: 15 Minute Chat
    Have a preliminary phone interview to review your qualifications, skills, and fit for the position.
    Technical Skills Assessment Interview
    Participate in a virtual video call to discuss your experience, match with the team, and understand expectations.

    You will also be able to demonstrate your expertise through virtual exercises and scenario-based questions to evaluate your ability to handle complex infrastructure projects.

    Have a virtual conversation with our Founder & CEO, Vince Fung.
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