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    Systems Administrator/Operations Support Specialist - Toronto, Canada - Global Pharma Tek

    Global Pharma Tek
    Global Pharma Tek Toronto, Canada

    2 days ago

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    Contract
    Description
    Title: Systems Administrator/Operations Support Specialist
    Location: Toronto, ON
    Duration: + Months contract with possibility of extension.

    Job Description:
    Responsibilities:
  • End to End monitoring of Client Services and underlying infrastructure like mainframes, UNIX, Windows servers, storage and network devices // to ensure these are available as per defined SLAs by taking prompt necessary actions or escalating to Tier/ or vendors as needed. These services include critical, essential, time sensitive public facing applications, websites, systems, subsystems which are hosted in Client Guelph, Kingston and regional data centres.
  • Responding to high priority requests and Incidents. Participate in system recovery and service restoration efforts and meetings.
  • Provide Operational system updates/upgrades, apply patches and address issues involved during these tasks.
  • Initiating established recovery and or escalation procedures.
  • Implementing Change requests for mainframe, midrange and network Platforms.
  • Ensuring Service level commitments to ITS clients and stakeholders and broader public sector agencies are met.
  • Participating in developing and delivering related training communications and procedural documentation.
  • Participates in departmental initiatives such as Shift left and Agile in Yearly Systrust in semi Annual Disaster recovery exercises.
    • Skills
    Experience and Skill Set Requirements
    . Experience supporting large ZOS mainframe systems - %
  • -+ years of demonstrated experience supporting large zOs mainframe systems.
    • . Demonstrated knowledge with Unix and Wintel servers and Nework Peripherals - %
  • -+ years of demonstrated knowledge of server OS hardware components and end to end system management.
    • . Documentation and communication skills - %
  • Demonstrated knowledge of infrastructure monitoring and performance tools.
  • demonstrated knowledge of System and Application Monitoring Tools.
    • . Knowledge of System and Application Monitoring Tools -%
  • Demonstrated knowledge of System and Application Monitoring Tools.
  • Demonstrated of Incident and Change Management activities Demonstrated ability for strong documentation and writing skills.
  • Demonstrated experience in presentation, verbal and written communication skills.
    • . Knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL - %
  • Demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL.
    • . Knowledge of communications, collaborations and analytics tools - %
  • Demonstrated knowledge of OS Suite of products and Power BI.
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