- Accueillir et installer les invités, coordonner les réservations et répondre aux demandes de manière efficace, courtoise et professionnelle afin de satisfaire au mieux les invités, tout en respectant les politiques du Four Seasons.
- Installer les invités rapidement à une table déjà dressée pour le nombre d'invités et selon leurs préférences.
- Installer le kiosque de l'hôte ou de l'hôtesse, vérifier le livre des réservations et formuler des recommandations concernant la mise en place de la pièce, le maintien de l'organisation des stations et du compte de couverts du restaurant, tout en respectant la capacité maximale de chaque serveur afin de répondre aux normes du Four Seasons.
- Répondre au téléphone en respectant les normes du Four Seasons et prendre les réservations des invités ou fournir des renseignements sur le restaurant ou sur tout autre service de l'hôtel.
- Anticiper les besoins des invités, répondre aux demandes ou aux problèmes des invités de manière appropriée et appeler les invités réguliers par leur nom, en l'utilisant de manière cohérente.
- Inspecter et entretenir les menus pour assurer leur qualité, leur état et leur apparence et connaître de manière approfondie toutes les options du menu et les plats du jour.
- Travailler de manière étroite avec le service de l'hébergement pour identifier les invités internes qui soupent dans nos établissements.
- Faire état de tous les incidents ou situations inhabituelles au superviseur aussi vite que possible.
- Exécuter toute autre tâche connexe.
- Travailler des horaires atypiques et être disponible les jours, soirs, nuits, fin de semaines et fériés ;
- Compétences en service à la clientèle irréprochables. Grand enthousiasme et compétences interpersonnelles supérieures, orientation sur les résultats et très grande motivation.
- Bonne compréhension de l'exploitation relative à la nourriture et aux boissons.
- Grand professionnalisme et degré élevé d'intégrité pour respecter les exigences de confidentialité de l'hôtel.
- Connaissances fonctionnelles des systèmes MS, Word et Excel.
- Souci constant du détail, sens aigu de l'organisation, axé sur les résultats et capacité à effectuer plusieurs tâches en même temps dans un environnement au rythme rapide.
- Attitude positive et approche de réussite face à n'importe quelle tâche.
- Une expérience en tant qu'hôte ou hôtesse dans un restaurant et bar de luxe est un atout.
- Posséder des connaissances en informatique, être capable de se servir d'un équipement informatique et avoir de l'expérience dans Open Table est un atout.
- Être capable de rester debout pendant 8 heures.
- Le poste nécessite de bien s'exprimer, lire et écrire en anglais et en français.
- Couverture maladie complémentaire (soins dentaires, vision, assurance-vie, médicaments sur ordonnance, etc.) après la période de probation;
- Réductions au restaurant MARCUS et à notre spa 5 étoiles ;
- Journées et événements pour les employés tels qu'Employé du mois, célébrations des années de service, événements d'anniversaire, et plus encore
- Repas gratuit par quart de travail dans la salle à manger de nos employés (Café 1440);
- Plan de retraite avec contribution de l'employeur;
- Congés payés: jours de maladie, jours de vacances et 2 jours fériés flottants supplémentaires par an;
- Opportunités de formation, de développement et de mobilité;
- Programme de voyage des employés, y compris les séjours gratuits au Four Seasons dans le monde (selon la durée du service et sous réserve de disponibilité);
- Greet and seat guests while coordinating guest reservations and responding to inquiries in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons' policies;
- Seat guests promptly at a table pre-set for the number in the party and according to guest preference;
- Set up host/hostess stand, review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant and the bar while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards;
- Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service;
- Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest's name consistently;
- Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials;
- Work closely with the rooms department to identify in-house guests dinning in our venues;
- Reports all incidents or unusual situations to the supervisor as quickly as possible;
- Perform any other related tasks.
- A flexible schedule with the ability to work all shifts: days, nights, weekends and holidays;
- Excellent customer service skills with great enthusiasm, superior interpersonal skills, result oriented and highly self-motivated;
- Good understanding of F&B operation;
- High level of professionalism and integrity while maintaining the confidentiality of the hotel;
- Working knowledge of MS systems; Word and Excel;
- High attention to detail, strong organization skills, result orientation and the ability to multi-task in a fast paced environment;
- A positive attitude and a can-do approach to any task;
- Previous high end restaurant and bar host/hostess experience is a plus;
- Knowledge or the ability to operate computer equipment and experience with using Open Table is an asset;
- Must be able to stand for an 8-hour shift;
- Require reading, writing and oral proficiency in the French and English languages;
- Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs, etc.) after the probation period;
- Discounts at our MARCUS Restaurant and our 5 Star Spa;
- Employee themed recognition days and events such as Employee of the month, Service milestone celebrations, birthday events, and more
- Complimentary meal per shift in our employee dining room (Café 1440);
- Retirement plan with employer contribution;
- Paid time off including sick days, vacation days and 2 additional floating holidays per year;
- Excellent training, development, and mobility opportunities;
- Employee Travel Program, including complimentary stays at Four Seasons globally (by length of service and subject to availability);
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Bartender, Restaurant Marcus
Found in: Talent CA C2 - 4 days ago
Four Seasons Hotels and Resorts Montreal, Canada Part timeAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
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Serveur(euse), Restaurant Marcus
Found in: Talent CA C2 - 4 days ago
Four Seasons Hotels and Resorts Montreal, Canada Part timeAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
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Superviseur(e) de la restauration
Found in: Jooble CA O C2 - 3 days ago
Four Seasons Hotels Ltd Montréal, QC, CanadaFour Seasons is powered by our people. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. · Whether you work with us, stay with us, live with us or discover with us, we b ...
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Chasseur-portier/Bell Attendant
Found in: Talent CA C2 - 1 day ago
Four Seasons Hotels and Resorts Montreal, Canada Part timeAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
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Superviseur(e) de la plonge
Found in: Talent CA C2 - 2 days ago
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Cuisinier(ère) 2
Found in: Jooble CA O C2 - 2 days ago
Four Seasons Hotels Ltd Montréal, QC, CanadaFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, resident ...
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Assistant serveur(euse)
Found in: Talent CA C2 - 4 days ago
Four Seasons Hotels and Resorts Montreal, Canada Part timeAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
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Superviseur(e) de la restauration
Found in: Talent CA C2 - 2 days ago
Four Seasons Hotels and Resorts Montreal, Canada Temps pleinAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
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Chef Sommelier
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Four Seasons Hotels and Resorts Montreal, Canada Full timeChef Sommelier / Beverage Manager · Division : Nourriture et boissons · Département : Restaurant Marcus & Lounge · Se rapporte à : Directeur Général du Restaurant · Statut : Temps plein · * En raison des lois locales, nous considérerons prioritairement les candidats ayant l'auto ...
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Cuisinier(ère) 2
Found in: beBee S2 CA - 2 weeks ago
Four Seasons Hotels and Resorts Montreal, Canada Full timeAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences fo ...
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Pâtissier(ère) 1
Found in: Jooble CA O C2 - 2 days ago
Four Seasons Hotels Ltd Montréal, QC, CanadaFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, resident ...
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Cuisinier(ère) 2, banquet, service aux chambres et cafétéria
Found in: Talent CA C2 - 20 hours ago
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Chasseur-portier/Bell Attendant
Found in: Talent CA C2 - 1 day ago
Four Seasons Hotels and Resorts Montreal, Canada Full timeAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
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Technicien(ne) maintenance
Found in: Talent CA C2 - 3 days ago
Four Seasons Hotels and Resorts Montreal, Canada Temps pleinAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
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Pâtissier(ère) 1
Found in: Talent CA C2 - 20 hours ago
Four Seasons Hotels and Resorts Montreal, Canada Full timeAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
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Coordonnateur(trice) Talent et Culture
Found in: Talent CA C2 - 20 hours ago
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Directeur Entretien Technique
Found in: Talent CA C2 - 2 days ago
Four Seasons Hotels and Resorts Montreal, Canada Full timeAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
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Cuisinier(ère) 2, banquet, service aux chambres et cafétéria
Found in: beBee S2 CA - 2 weeks ago
Four Seasons Hotels and Resorts Montreal, Canada Part timeAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences fo ...
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Pâtissier(ère) 1
Found in: beBee S2 CA - 2 weeks ago
Four Seasons Hotels and Resorts Montreal, Canada Full timeAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences fo ...
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Spécialiste de la reconnaissance clients
Found in: Talent CA C2 - 2 days ago
Four Seasons Hotels and Resorts Montreal, Canada Temps pleinAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
Hôte/Hôtesse, Restaurant Marcus - Montreal, Canada - Four Seasons Hotels and Resorts
Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
The vibrant new centrepiece of the city's Golden Square Mile. Chic and sleekly modern, Four Seasons Hotel Montreal forms the vibrant new epicentre of the Golden Square Mile. Dine at our stellar restaurants and shop at the luxurious Holt Renfrew Ogilvy. In this world capital of style and culture, Four Seasons savoir faire helps shine a fresh light on the city. Hôte/Hôtesse, Restaurant Marcus & Lounge
Département : Restaurant Marcus & Lounge
Relève de : Assistants responsables de la restauration
Statut : Temps plein
Taux horaire : 26,41 $
* En raison des lois locales, nous considérerons prioritairement les candidats ayant l'autorisation de travailler au Canada, et s'exprimant parfaitement en français et en anglais, à l'oral et à l'écrit.
Sommaire du poste
L'hôte/l'hôtesse est la première impression que l'invité aura du restaurant et du bar. L'hôte/l'hôtesse accueille les invités rapidement, de manière courtoise et aimable avec un regard et un sourire. L'hôte/l'hôtesse est responsable de la prise de réservation avec Open Table. La personne est également responsable de vérifier les réservations de la journée et peut prendre la décision d'accepter des invités qui n'ont pas de réservation. L'hôte/l'hôtesse connaît la totalité des menus, des ingrédients et des disponibilités ou indisponibilités de la journée. L'hôte/l'hôtesse occupe un rôle central dans l'organisation du restaurant/bar et connaît les stations de service, leurs tâches quotidiennes, leur rythme et leur capacité maximale. L'hôte/l'hôtesse connaît également les clients réguliers, leur nom de famille et leurs préférences. Un emploi du temps flexible est nécessaire et inclut les fins de semaine et les jours fériés.
Responsabilités principales
Exigences du poste
Avantages pour vous
La liste des tâches indiquées ci-dessus n'est pas complète, le poste demande de savoir constamment s'adapter à des situations de grande activité et de gérer spécifiquement des relations avec la clientèle.
*
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Host/Hostess, MARCUS Restaurant & Lounge
Department: MARCUS Restaurant & Lounge
Reports to: Assistant Food and Beverage Managers
Status: Full-Time
Hourly Rate: $26.41
*Due to local laws, we prioritize applicants who have permission to work in Canada, and are fluent in English and French, both orally and in writing.
Job Summary
The Host/ess is the guest's first impression of the restaurant. The Host/ess greets guests promptly, courteously, graciously with eye contact, and a smile. Utilizing Open Table, the Host/ess takes reservations, reviews the daily reservation book and has the ability to seat guests without reservations. The Host/ess has a complete working knowledge of the menus, menu ingredients and what is available/unavailable for that day. A principle role within the restaurant, the Host/ess is familiar with server stations, their daily assignments, their personal timing patterns and their maximum workload capacity. The Host/ess is also familiar with frequent guests and knows their names and preferences. Flexible schedule is required and includes weekends and holidays.
Core Responsibilities
Desired Qualifications and Skills
What's in it for you?
The list of tasks specified above is not exhaustive, the function will require a constant adaptation to situations of high activity and specific management of customer relations.
*
Hôte/Hôtesse, Restaurant Marcus professionals in Montréal
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Younes Amirouche
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Lilou Sebire
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