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    Airport Services Supervisor - Montréal, QC, Canada - Air Transat

    Air Transat
    Air Transat Montréal, QC, Canada

    1 week ago

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    Description
    Our mission is to be the preferred airline of our customers and our team.

    Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day, such as becoming the first international tour operator to obtain Travelife certification for our commitment to sustainable tourism.

    We have also won the title of world's best leisure airline several times over. As an ambassador for the Company, the Supervisor will also promote and maintain a safety culture at all times.
    Ensure compliance with Air Transat's airport policies and procedures regarding the treatment of passengers, both in terms of check-in and boarding by assisting and supervising the handler's teams
    As required, attend operational meetings and follow up on service level agreements (SLAs) with our suppliers
    Conduct station inspections in accordance with company programs, identify corrective actions and ensure their implementation;
    Provide coaching and mentoring to operational teams, both those of Air Transat and the various service providers
    Minimum of 7 to 9 years pertinent experience in passenger services with at least 3 years in a leadership role

    Languages:
    French and English (written and spoken)

    Computer systems:
    Microsoft Office
    Must be flexible to work all hours/days (irregular hours) as dictated by operational requirements
    Excellent organizational and customer service skills, professionalism, and autonomy

    We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel.

    We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy.

    Transat will accommodate people with disabilities throughout the recruitment and selection process.
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