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    Inside Sales - Ottawa, Canada - Graybar

    Graybar
    Graybar Ottawa, Canada

    Found in: Talent CA C2 - 5 days ago

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    Description

    Summary:

    The Customer Service – Inside Sales Representative proactively seeks out customer needs to sell a Graybar solution that provides total customer satisfaction. This position provides our customers with a high level of service which includes delivering the highest quality customer care in accordance with corporate objectives and revenue goals.

    Major Responsibilities:

  • Handle incoming and outgoing customer telephone calls in a courteous and professional manner, with a mandate to solicit orders from the existing customer base.
  • Coordinate the prompt handling of customer service requests including, but not limited to, order entry, pricing, expediting, billing, order maintenance, credit and claims.
  • Handle written correspondence received from and sent to customers in a timely manner.
  • Assist and support Account Managers by providing technical support to customers and end users, as well as sharing information that will allow both parties to offer customers a total Graybar solution.
  • Consult with clients and customers after a sale to resolve problems and to provide support in an efficient and effective manner.
  • Provide customer feedback to the Branch Manager in a timely fashion.
  • Participate in training sessions, trade shows, branch meetings and sales meetings as requested.
  • Keep management informed of local competition and market conditions.
  • Track stock out items and recommend new stock items.
  • Deal with product related problems such as defective products, the return of products and warranty situations.
  • Other duties may be assigned as needed.

    • Preferred Skills & Experience:

  • Minimum Grade 12 education; however, a technical background (i.e. Electrical Engineering Technologist) or post-secondary education is considered an asset.
  • Broad knowledge of the company's products and services, with the ability to effectively present these to Graybar Canada's customers.
  • One to three years of related sales experience considered an asset.
  • Must exhibit excellent time management and organizational skills.
  • Possess strong relationship building skills to cultivate and develop customer loyalty.
  • Ability to work with all levels of employees and management, both internally and externally.
  • Strong customer service and troubleshooting skills.
  • Exceptional conflict resolution, negotiation and objection handling skills.
  • Basic mathematical skills.
  • Excellent spoken and written communication skills.
  • Must demonstrate honesty and integrity.
  • Willingness to gain technical knowledge by attending educational workshops and reviewing publications.
  • Willingness to go the extra mile.
  • Proven proficiency with Microsoft Office products including Outlook, Excel, Word and PowerPoint.

    • Graybar Canada offers a competitive compensation and benefits package including:

  • No Evening or Weekend Shifts
  • TELUS Health Virtual Care
  • Cost shared Health and Dental Benefits
  • Life & AD&D Insurance
  • Employee Profit Sharing Program
  • Long Term Disability Benefits
  • Group RRSP Matching
  • Corporate Fitness Membership Program
  • Employee Share Purchase Program
  • Computer Purchase Plan
  • Tuition Reimbursement Program
  • Service Awards Program
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