Jobs
>
Cambridge

    Technical Support Representative - Cambridge, Canada - Lone Wolf Real Estate Technologies Inc

    Lone Wolf Real Estate Technologies Inc
    Lone Wolf Real Estate Technologies Inc Cambridge, Canada

    3 days ago

    Default job background
    Description

    At Lone Wolf Technologies, we believe that when we work together, we can build solutions that really make a difference in our clients' lives and in the real estate industry. This is why we have created the industry's leading real estate software to help our clients focus on achieving their goals by providing them with a complete enterprise solution.

    In the ever-changing world of real estate technology, we believe that our success comes from embracing our employees' diverse skill sets and by developing and leveraging our client relationships.

    We've become the largest real estate software company in North America. Our products provide our clients with a competitive advantage in today's market and nearly 10,000 offices are utilizing our feature rich, fully integrated windows and web-based software solutions.

    JOB SUMMARY:

    Provide Tier-2 technical support and troubleshooting to our users via telephone, email, and web-based tools. Advise customers on product functionality, features, and other support related inquiries. Facilitate conflict resolution and/or escalation. Candidate should possess personalized skills, proactive, preventative, and reactive, enterprise class support.


    • Supporting clients via email, chat and telephone on our proprietary software products

    • Log details of all support sessions and client challenges in our ticketing system

    • Rely on your interpersonal skills and product knowledge to diagnose, test, and resolve client software challenges

    • Efficiently answer client questions, displaying your superb email and telephone etiquette

    • Recognize opportunities for improving product and client experience based on the feedback you receive

    Skills & Requirements

    QUALIFICATIONS:

  • 2-3 years of experience in Customer Support is preferred.
  • Experience with Salesforce, Zendesk, Intercom or a similar ticketing system preferred.

    • KNOWLEDGE/SKILLS/ABILITIES:

  • Attention to Detail – Organizational skills, time management skills, observational skills, and analytical skills. The ability to use your intellectual skills when accomplishing task, no matter how small or larger.
  • Critical Thinker – Processing and organizing facts, data, and other information to identify a problem and develop effective solutions for our clients.
  • Excellent Communication Skills (Written & Verbal) – Good interpersonal communication and customer service skills are needed to work successfully with customers, and cross functional teams to support our clients. Comfortable with supporting C-suite clients.
  • Customer Oriented (Relationship Building ) – Have empathy, be able to adapt to different scenarios, to be agile.
  • Client Retention – Analyze client behavior, gather information about client concerns, and build positive relations with client and business associates.
  • Assist clients with any technical issues experience with website and escalate any issues to management appropriately.
  • Meet quality assurance requirements and other key performance metrics.

    • BONUS SKILLS

  • Salesforce CRM familiarity
  • Chat support experience
  • JIRA ticketing system familiarity
  • Real Estate Multiple listing services familiarity
  • Proficient with Microsoft Office Suite or related software
  • UNITED PARCEL SERVICE

    Sales Support Representative

    4 days ago

    UNITED PARCEL SERVICE Burlington, Canada

    **Primary Job Posting Location**: · Burlington, Ontario Canada · **Avant de postuler pour un emploi, sélectionnez votre préférence linguistique parmi les options** · **disponibles en haut à droite de cette page.** · **Description du poste** · **Résumé des fonctions** · Il s'agit ...

  • MealSuite

    Customer Support Representative

    5 days ago

    MealSuite Cambridge, Canada

    Your success will be measured by your ability to address customer questions and concerns, proactively solve problems to avoid the recurrence of incidents, assist customers with questions and issues experienced, close customer cases, and utilize customer rating scores for feedback ...

  • Dupar Controls Inc.,

    Customer Support Representative

    2 days ago

    Dupar Controls Inc., Cambridge, Canada

    Dupar Controls Inc., is a subsidiary of Dewhurst plc and is a manufacturer and supplier of quality components to the elevator and keypad industries. Founded in 1958, Dupar Controls Inc., is recognized as a world leader in the elevator push-button technology. · Currently, we have ...

  • opentext

    Customer Support Representative

    1 day ago

    opentext Waterloo, Canada

    **OPENTEXT - THE INFORMATION COMPANY** · Together Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment ...

  • Rome Logistics Group

    IT Support Desk Representative

    1 day ago

    Rome Logistics Group Kitchener, Canada

    **Who We Are**: · Rome Logistics Group is a leading third-party logistics (3PL) company that specializes in optimizing supply chain operations for businesses and carriers. Our tailored solutions improve service, rates, and speed to market, ensuring our clients' success. · **Why Y ...

  • Kindred Credit Union Limited

    Investment Support Representative

    6 days ago

    Kindred Credit Union Limited Kitchener, Canada

    **At Kindred Credit Union, you will be part of cooperative banking that connects values and faith with finances, inspiring peaceful, just, and prosperous communities.** · **You're invited to make a difference ** as an** Investment Support Representative** in **Kitchener.** · The ...

  • Definity

    Representative, Billing Support

    1 week ago

    Definity Kitchener, Canada

    Job ID : 6484 · Category : Finance · Brand : Definity · Regular/Temporary : Regular · Fulltime/Parttime : Full Time · Location : Kitchener, Canada · Definity includes some of Canada's most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insur ...

  • Flowserve Corporation

    Sales Support Representative

    1 day ago

    Flowserve Corporation Guelph, Canada

    Company Overview: · If a culture of excellence, innovation and ownership is what you're searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve's position as the ...

  • NB Health Link

    Customer Support Representative

    6 hours ago

    NB Health Link Woodstock, Canada

    **COMPETITION NUMBER** · PC23155 · **CLASSIFICATION NAME** · Administrative Assistant (clinical) · **POSITION TITLE** · Customer Support Representative (NBHL) · **CLASSIFICATION CODE** · 1076 · **BARGAINING UNIT** · CUPE · **UNIT LOCATION** · Woodstock · **STATUS** · Casual · **F ...

  • Connex Telecommunications Inc.

    Technical Support Representative

    1 day ago

    Connex Telecommunications Inc. Hamilton, Canada

    They work to drive limitless improvement and innovation, while sharing ownership and leading by example at every step · - They support, value, and respect every team member with open communication, equal opportunity and positivity to achieve goals together.Schedule Availability: ...

  • Connex Telecommunications Inc.

    Technical Support Representative

    6 days ago

    Connex Telecommunications Inc. Hamilton, Canada

    Connex Telecommunications Inc. (DependableIT) is a growing outsourcing company, where we strive to provide outstanding customer service to our customers, as well as a fun and supportive environment for our employees. We know that our employees are our greatest asset. Our commitme ...

  • DependableIT Group Inc.

    Technical Support Representative

    3 days ago

    DependableIT Group Inc. Hamilton, Canada

    DependableIT is a growing outsourcing company, where we strive to provide outstanding customer service to our customers, as well as a fun and supportive environment for our employees. We know that our employees are our greatest asset. Our commitment to our employees equals our co ...

  • DependableIT Group Inc.

    Technical Support Representative

    6 days ago

    DependableIT Group Inc. Hamilton, Canada

    DependableIT is a growing outsourcing company, where we strive to provide outstanding customer service to our customers, as well as a fun and supportive environment for our employees. We know that our employees are our greatest asset. Our commitment to our employees equals our co ...

  • Ackroo Canada Inc.

    Jr. Support Representative

    1 week ago

    Ackroo Canada Inc. Stoney Creek, Canada

    Ackroo is an innovative SaaS-based technology Company that is consolidating, simplifying and improving the loyalty marketing, payments and point of sale industry. We provide innovative marketing, financial and operational solutions to help Automotive, Hospitality, Petroleum, and ...

  • The Skyline Group of Companies

    Tenant Support Representative

    2 days ago

    The Skyline Group of Companies Guelph, Canada

    **What we look for**: · - Strong knowledge of the Residential Tenancies Act (RTA), Ontario Human Rights Code and other applicable legislation. · - An administrative wizard who has a pretty good grasp of database management and an eye for details. · - Familiarity with leasing/rent ...

  • Co-operators - McMillan Insurance

    Client Support Representative

    1 day ago

    Co-operators - McMillan Insurance Brantford, Canada

    **Client Support Representative** · Discover a better place to grow your career: a place that's caring, engaging and rewarding. We're proud of our diverse culture of trust and respect. It's a culture guided by solid leadership and collaboration from every member of our organizati ...

  • DependableIT Group Inc.

    Technical Support Representative

    4 days ago

    DependableIT Group Inc. Hamilton, Canada

    DependableIT is a growing outsourcing company, where we strive to provide outstanding customer service to our customers, as well as a fun and supportive environment for our employees. We know that our employees are our greatest asset. Our commitment to our employees equals our co ...

  • Silver Fox Pharmacy

    Customer Support Representative

    1 week ago

    Silver Fox Pharmacy Burlington, Canada

    **JOB DESCRIPTION** · **JOB TITLE**:Customer Support Representative · **DEPARTMENT**: Customer Support Order Desk · **COMPANY**: Silver Linings HealthCare · **REPORTING TO**: Supervisor · **Key Responsibilities**: · - Act as liaison between the funding agencies and the vendors an ...

  • CIBC

    Onsite Support Representative

    1 week ago

    CIBC Woodstock, Canada

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. · At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what ...

  • Steeped Tea

    Customer Support Representative

    6 hours ago

    Steeped Tea Ancaster, Canada

    **Description** · It all started with a cup of tea. · And 15 years later, Steeped Tea - now Sipology - has become North America's prestige tea brand, while remaining the same family business that empowers a talented and diverse community of Sipologists to make their dreams come t ...