Supervisor, Residence Operations - Toronto, Canada - InsideHigherEd

Description

Supervisor, Residence Operations

Date Posted: 04/29/2024

Req ID: 37106

Faculty/Division: UofT Mississauga

Department: UTM:Student Housing & Residence Life

Campus: University of Toronto Mississauga (UTM)

Position Number:

Description:

About us: U of T Mississauga—the second largest campus of Canada's top-ranked university and the only research university in Ontario's booming Peel Region—is one of the world's great catalysts of human potential. Our employee community hums with the energy of 3,400 faculty, librarians and staff, who power our campus with curiosity, connection and care. We work together to spark life-changing research and innovation, make an indelible mark on the world by building equitable cities and societies, enable healthy lives, create a sustainable future and ignite entrepreneurship. Above all, we prioritize student success, and seek to give our 16,500 students the lift of a lifetime through learning and discovery. We love to open opportunities available nowhere else for our community to achieve their ambitions and make their unique contributions to Canada and the world. This work all comes together on a spectacularly green campus, alongside the Missinihe-ziibi (Trusting Creek or Credit River), where we seek to honour truth, reciprocity and reconciliation on the traditional land of the Huron-Wendat, Seneca and the Mississaugas of the Credit First Nation. We're thrilled to welcome those who want to learn more about us and to be part of what we do.

Your opportunity: Student Housing and Residence Life (SHRL) is a growing department within Student Affairs at UTM and we are looking for a thoughtful, focused Student Housing and Residence Life leader to be our Supervisor, Residence Operations. If you thrive knowing you are guiding a team of professionals fully committed to supporting the student experience at the highest level through areas such as Front Desk Operations, residence operations and facilities management then this may be your next role. Reporting to the Assistant Director, Residence Administration and Operations, the Supervisor Residence Operations will oversee the operations and administration professional staff in their work creating a positive and supportive experience for our students and guests. With a commitment to a high level of customer service, working with others to solve problems and provide solutions and a high value on teamwork, you will provide direction and leadership. As one with focus on details, you understand the impact of operations within Student Housing and Residence Life. You value attention to detail, collaboration for implementing the best solutions and following procedural standards. You are someone who keeps pace with best practices, provincial standards and the most up-to-date systems such as StarRez for the purpose of reviewing and evaluating the annual Student Housing life cycle from an operations point of view. At times you will be required to apply established standards when responding to emergencies.

Your responsibilities will include:

• Assessing and revising processes that support administrative activities and objectives
• Developing and implementing new programs and initiatives independently
• Conducting detailed analysis on program efficiency and student learning outcomes to inform program planning activities
• Building and strengthening relationships with stakeholders and partners of strategic importance
• Advising management on space allocation and the efficient utilization of physical resources
• Preparing and delivering trend analyses and projections to management for financial planning
• Gathering information in preparation for budget planning
• Directing the activities of a group of staff-appointed employees all performing a similar function

Essential Qualifications:

• Bachelor's Degree or acceptable combination of equivalent experience
• Minimum five (5) years related experience, with at least three (3) years experience working in a post-secondary residence environment or equivalent
• Demonstrated experience supervising appointed staff and/or casual staff
• Experience with facilities management including managing space issues
• Experience with StarRez and Microsoft Office
• Minimum two (2) years customer service program supervision and planning
• Demonstrated ability to work independently, create efficient administrative processes and build collaborative working relationships
• Demonstrated ability to manage vendors and contracts to ensure service standards
• Knowledge of the University procurement policy and facility systems (i.e. keycard systems, maintenance database)
• Intermediate spreadsheet skills required
• Knowledge of the University's procedures as the relate to the Freedom of Information and Privacy Act (FIPPA) and management of confidential student information
• Excellent time management and organizational skills
• Excellent oral and written communication skills
• Excellent problem-solving and negotiation skills
• Ability to effectively manage a complex set of competing priorities

To be successful in this role you will be:

• Approachable
• Diplomatic
• Efficient
• Organized
• Problem solver
• Team player

This role is not currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto's Alternative Work Arrangements Guideline.

Closing Date: 05/07/2024, 11:59PM ET

Employee Group: USW

Appointment Type: Budget - Continuing

Schedule: Full-Time

Pay Scale Group & Hiring Zone: USW Pay Band 13 -- $83,150 with an annual step progression to a maximum of $106,336. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Job Category: Student Services

Recruiter: Jessica Halteh

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission. As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission. The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact

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