Jobs
>
Ottawa

    Public Service Assistant - Ottawa, Canada - City of Ottawa

    City of Ottawa
    City of Ottawa Ottawa, Canada

    6 days ago

    Default job background
    1 Permanent Part time Position
    Description

    Requisition ID: 12018

    Department: Ottawa Public Library

    Service: Branch Operations

    Branch: Public Services

    Employment Type: 1 Permanent Part Time Position

    Work Hours: 17.5 hours per week

    Affiliation: CUPE 503 Library

    Salary Information: $ $38.035 per hour (2024 rates of pay)

    Location: 101 Centrepointe Drive

    City: Ottawa, ON

    Job Category: Ottawa Public Library

    Application Close: 13/05/2024

    JOB SUMMARY

    Ottawa Public Library (OPL) provides accessible, innovative library and information services throughout the City of Ottawa, that meet the unique needs of diverse communities, delivered through a range of vehicles and reflecting a citizen-centred approach. The Public Service units are responsible for customer-centric public library activities, programs and services for the Library's 33 branches, mobile and digital services, to meet the needs of branches in their catchment area.

    You are responsible for: providing information, reference and readers advisory services in the Library and/or the community and/or mini-libraries, nursing homes and other locations; providing circulation and page services in the Library and/or the community and/or mini-libraries, nursing homes and other locations; performing routine collection maintenance duties; and promoting Library services.

    You may be the senior person in charge or exercise responsibility for the day-to-day operation of the library branch.

    Work is performed within the context of the policies and framework of the Library corporate culture as embodied in the Mission Statement, Core Values, Customer Experience Guidelines and the Canadian Federation of Library Association position statements on Intellectual Freedom and Diversity and Inclusion, with particular emphasis on providing customer service excellence.

    EDUCATION AND EXPERIENCE

    Completion of 2-year college diploma in Library and Information Technician Program, or related field

    Minimum of 1 year of related experience.

    KNOWLEDGE

  • Adult/children's literature in a variety of formats, readers' advisory services, trends in reading, literacy, ESL collections and library programming.
  • Reference resources in print, microform and electronic formats and of current developments in reference services.
  • Electronic database and other bibliographic searching techniques.
  • Principles of collection development and maintenance.
  • Methods and techniques for sorting and shelving library materials according to alphabetical, Dewey Decimal or other prescribed sequence and procedures.
  • Library circulation procedures and practices.
  • Knowledge of multiple technology platforms (e.g. tablets, phones, e-readers, Android, Apple, Blackberry) as it relates to library offerings
  • Methods and techniques of responding to inquiries and resolving patron complaints.
  • Desktop applications, intranet and internet and keyboarding procedures, to the extent where it may be required to demonstrate such usage to colleagues or library patrons.
  • General knowledge of library policies and procedures.
  • Knowledge of applicable health and safety legislation, including the rights and duties of workers.

    • COMPETENCIES, SKILLS AND ABILITIES

  • Use tact, discretion and confidentiality.
  • Excellent verbal communication skills.
  • Exercise effective judgement and independent decision-making capabilities.
  • To carry out a range of circulation/page activities, including registration, collecting fees, and to respond effectively to a range of library service inquiries and resolve complaints.
  • To perform routine clerical tasks.
  • Minimum keyboard skills of 25 wpm.
  • Data entry, retrieval and keyboarding skills including use of standard office equipment and operation of an IBM compatible computer in Microsoft windows.
  • Ability to think quickly.
  • Ability to learn on the job and apply learning to new technologies as required.
  • Ability to create and design thematic displays.
  • Ability to handle and account for cash and to prepare bank deposits.
  • Perform multiple tasks concurrently.
  • Customer service orientation, including the use of tact, discretion and confidentiality
  • Ease of comfort with technology.
  • Attention to detail.
  • Strong interpersonal skills, ability to deal with the public and handle problems as they arise.
  • Flexibility, ability to adjust priorities.
  • Ability to work effectively as a team member.
  • Strongly committed to quality customer service.
  • To perform routine manual tasks and maneuver book carts and lift boxes up to 40 pounds.

    • WHAT YOU NEED TO KNOW

  • Language Requirement: Designated Day 1 Ready - immediate requirement for language proficiency: French: oral, reading, writing required. English: oral, reading, writing required. Candidates must meet language requirement for position upon hire.
  • Police Record Check: ​​​​​​​The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the Ottawa Public Library's satisfaction.; Police record checks completed by a third-party company will not be accepted.
  • Additional vacancies may occur during the competition process.
  • Alternative educational credentials combined with job-related experience, demonstrated performance, and ability may be considered in lieu of stated academic requirements.
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

    • We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

    The Ottawa Public Library promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
    Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

    The Ottawa Public Library provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities.

  • Campbell Ford

    Assistant Service Manager

    4 hours ago

    Campbell Ford Ottawa, Canada

    Overview: · We are seeking a highly motivated and experienced Assistant Service Manager to join our team. As the Assistant Service Manager, you will be responsible for helping the Service Manager oversee the daily operations of our automotive service department. This is a key lea ...

  • Pinecrest Queensway Community Health Centre

    Social Services Assistant

    1 week ago

    Pinecrest Queensway Community Health Centre Ottawa, Canada

    **Job title**: Social Services Assistant - Canada Summer Jobs · **Status**: Temporary Full-time (June 26, August 23, 2024) · **Hours**: 35 hours/week · **Salary**: $17.50/hr *pending funding approval* · **Work Location**: Onsite · Who are we? · Pinecrest-Queensway Community Healt ...

  • Gilles Leduc

    Assistant(E) Service Clients

    6 days ago

    Gilles Leduc Ottawa, Canada

    **ASSISTANT(E) SERVICE CLIENTS (DÉPARTEMENT SERVICE ÉLECTRIQUE)**: · Sommaire du Poste: · - Date d'entrée en fonction : dès que possible · - Nombre de poste à combler : 1 · - Salaire : À discuter selon la formation et l'expérience · - Avantages : Assurances complètes, REER Collec ...

  • National Gallery of Canada

    Customer Service Assistant

    1 week ago

    National Gallery of Canada Ottawa, Canada

    **Careers**: · **Customer Service Assistant**: · - Position Title: Customer Service Assistant- Competition #: 24-OC-95- Posting Date: May 8, 2024- Closing Date: May 22, 2024- Department: Boutique- Working Hours: Full time (37.5 hours per week - You must be available to work days, ...

  • SCI Shared Resources, LLC

    Funeral Services Assistant

    1 week ago

    SCI Shared Resources, LLC Ottawa, Canada

    Our associates celebrate lives. We celebrate our associates. · Consider the possibilities of joining a Great Place to Work · Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions ...

  • IGA

    Assistant Service Manager

    1 week ago

    IGA Ottawa, Canada

    **Assistant service manager**: Full-Time · Number of hours per week : between 35 and 40 · Shift : Day, Evening · Availability : Anytime · **Become an assistant manager** · Are you curious to learn more about food, are you motivated and resourceful? · In your family are you consid ...

  • Myers Automotive Group

    Assistant Service Manager

    1 day ago

    Myers Automotive Group Ottawa, Canada

    **ASSISTANT SERVICE MANAGER**: · Our service department is growing Myers Barrhaven Hyundai has an opening for an Assistant Service Manager. This is a great opportunity with room for advancement. · **Responsibilities include, but are not limited to**: · - Ensure complete customer ...

  • Carleton University

    Employer Services Assistant

    1 week ago

    Carleton University Ottawa, Canada

    **Duties and Responsibilities**: · Reporting to the Employer Services Team Lead, the Co-op Employer Services Assistant is responsible for the full life-cycle of co-op work term recruitment activities. S/he works within a designated co-operative education program portfolio to prov ...

  • Ottawa Festival Network

    Client Services Assistant

    1 day ago

    Ottawa Festival Network Ottawa, Canada

    **Desired Contract Length**: 26 Weeks **Start Date**: January 30, 2023 **End Date**: Initial term approved to the Province of Ontario's current fiscal year end, March 31, 2023. Additional weeks, ending after 26 weeks in total, is pending the approval of Ottawa Festivals' fiscal y ...

  • BMO Financial Group

    Client Service Assistant

    3 days ago

    BMO Financial Group Ottawa, Canada

    1600 Carling Ave Ottawa Ontario,K1Z 1B4 · Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. · - Coordinates marketing ac ...

  • Surgenor Truck Group (Ottawa)

    Assistant Service Manager

    1 day ago

    Surgenor Truck Group (Ottawa) Ottawa, Canada Full time

    _As a family owned and operated company for over 30 years, Surgenor Truck Group has built a solid reputation by providing superior quality products and services. When it comes to knowing trucks, no one does it better than the professionals at Surgenor Truck Group. There is a reas ...

  • Farm Boy Inc.

    Assistant Service Manager

    5 days ago

    Farm Boy Inc. Ottawa, Canada

    Company Description · At Farm Boy, it is our mission to create a fun, fresh experience for all Whether you are a team member or a customer, Farm Boy is passionate about creating a unique fresh food shopping experience and ensuring that we deliver on our commitments. · As we conti ...

  • City of Ottawa

    Mobile Services Assistant

    1 day ago

    City of Ottawa Ottawa, Canada

    Requisition ID: 12680 · Department: Ottawa Public Library · Service: Branch Operations · Branch: Public Services · Employment Type: Up to 4 Casual Positions · Work Hours: No Fixed Hours · Various Shifts: Days, Evenings, Weekends · Affiliation: CUPE 503 Library · Salary Informatio ...

  • City of Ottawa

    Customer Service Assistant

    6 days ago

    City of Ottawa Ottawa, Canada

    Requisition ID: 8719 · Department: Ottawa Public Library · Service: Branch Operations · Branch: Public Services · Employment Type: 1 Permanent Part Time Position · Work Hours: 18 hours per week · Affiliation: CUPE 503 Library · Salary Information: $ $34.123 per hour (2023 rates o ...

  • City of Ottawa

    Customer Service Assistant

    1 week ago

    City of Ottawa Ottawa, Canada

    Requisition ID: 9457 · Department: Ottawa Public Library · Service: Branch Operations · Branch: Public Services · Employment Type: 1 Permanent Part Time Position · Work Hours: 7 hours per week · Affiliation: CUPE 503 Library · Salary Information: $ $34.123 per hour (2023 rates of ...

  • City of Ottawa

    Customer Service Assistant

    1 week ago

    City of Ottawa Ottawa, Canada

    Requisition ID: 10963 · Department: Ottawa Public Library · Service: Branch Operations · Branch: Public Services · Employment Type: 1 Permanent Part Time Position · Work Hours: 17.5 hours per week · Affiliation: CUPE 503 Library · Salary Information: $ $34.805 per hour (2024 rate ...

  • City of Ottawa

    Customer Service Assistant

    4 hours ago

    City of Ottawa Ottawa, Canada

    Requisition ID: 9314 · Department: Ottawa Public Library · Service: Branch Operations · Branch: Public Services · Employment Type:1 Permanent Full Time Position · Work Hours: 28 hours per week · Affiliation: CUPE 503 Library · Salary Information: $ $34.123 per hour (2023 rates of ...

  • The National Gallery of Canada

    Customer Service Assistant

    5 days ago

    The National Gallery of Canada Ottawa, Canada

    Job Summary · Do you enjoy working in a fast-paced environment serving visitors from around the world? Do you have a passion for the arts? Are you great on a POS system? The National Gallery of Canada Boutique is currently recruiting a bilingual Customer Service Assistant. Report ...

  • The National Gallery of Canada

    Customer Service Assistant

    6 days ago

    The National Gallery of Canada Ottawa, Canada

    Job Summary · **Location**: On-site, National Gallery of Canada, 380, Sussex Drive, Ottawa · Do you enjoy working in a fast-paced environment serving visitors from around the world? Do you have a passion for the arts? Are you great on a POS system? The National Gallery of Canada ...

  • Financial Consumer Agency of Canada

    Corporate Services Assistant

    1 day ago

    Financial Consumer Agency of Canada Ottawa, Canada

    Financial Consumer Agency of Canada - Corporate Services Branch · Ottawa (Ontario) · AS-01, AS-02, RE-02 - See Important Messages** · $50,600 to $63,100 (FCAC 2021 salary rates under review) · **Closing date: 24 April :59, Pacific Time** · **Who can apply**: Persons residing in C ...