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    French Bilingual Collections Representative - Montréal, QC, Canada - Canadian National Railway

    Canadian National Railway
    Canadian National Railway Montréal, QC, Canada

    3 days ago

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    Description

    You can expect an interesting environment where you are part of making sure our business is running optimally and safely―helping keep the economy on track.

    We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference.

    The Composite Accounting Representative – Accounting is responsible for achieving Accounts Receivable (AR) targets set out by the Assistant Manager, Collections or Payments.

    The incumbent has a thorough understanding of the order to cash pipeline for the Business Unit and industry.

    Specifically, the position is accountable for executing collections and payments processing activities, and acting as the first line resolution of issues related to AR for a portfolio of customer accounts.

    The incumbent interacts with other CN departments, including Marketing and Sales and Operations as well as works in various functions within Accounting.

    Provide superior customer service, partnering with customers to resolve issues and overcome hurdles for late or non-payment
    Provide first line support to resolve customer disputes and facilitate invoice and payment processing
    Handle frequent calls or correspondence within Accounting
    Standard working conditions in an office environment with a regular workweek from Monday to Friday
    Between 1 to 3 years of relevant experience in AR and collections
    Bachelor's Degree in Accounting or Finance
    Follows safety procedures, information security instructions and Environmental, Social and Governance (ESC) principles to lead by example
    Leverages feedback and coaching to improve performance
    Applies analytical thinking to make recommendations that pursue sustainable performance
    Tracks metrics to achieve ambitious targets and holds self and others accountable to meet performance expectations
    Fluently bilingual both written and verbal (English, French)
    Knowledge of Microsoft Office (Word, Excel, PowerPoint, Access, and Business Objects)
    Knowledge of Systems, Applications and Products (SAP)
    *Any experience/education/skills/knowledge for these above would be considered as an asset
    Training

    The Composite Accounting Representative – Accounting undergoes a structured 7-week classroom training program where the incumbent learns about CN's business, invoicing and collection processes and policies as well as systems used to support accounts receivable activities.

    The classroom training integrates learning the curriculum with instruction on the theory and use of practical examples.

    Following successful completion of the formal classroom training, there is a 5-week on-the-job training with qualified Representatives from the team.

    Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year.

    S.

    through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919.

    CN is committed to programs supporting social responsibility and environmental stewardship.
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