- Basic troubleshooting on the core Fortinet products - Fortigate
- Collection, analysis and change recommendations of configuration information
- Collection and analysis of customer system information
- Recommend corrective actions based on analysis
- Provide Customer education where needed due to gaps in networking, product knowledge etc.
- Consultation of technical documentation, bulletins and release notes for known problems
- Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions.
- Follow up on technical cases including proper escalation and management of the case until case closure.
- Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation
- 3+ years of experience in a technical support or system administration role in a networking/security company or equivalent education
- Deep working knowledge of operating systems -- Windows, OSX, Linux
- Strong understanding of TCP/IP, routing protocols, L2/L3 switches.
- Experience with security products -firewalls, IDS/IPS, VPN, virus scanning.
- Strong troubleshooting and problem-solving skills
- Previous call center experience, preferably supporting data networking products and/or security products is desirable.
- Strong communication skills, both written and verbal.
- Bachelors degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.
-
Support Specialist
1 week ago
Payroll Guardian International Inc. (PGi) Burnaby, CanadaPGi is looking for a Support Specialist to join our team. The Support Specialist will work directly with our clients to assist them in processing pay, answering questions and resolving challenges. · **Responsibilities** · - Manage biweekly/semi-monthly/monthly payroll processes; ...
-
Support Desk Specialist
17 hours ago
Adaptive Technical Inc. Burnaby, CanadaSupport Desk Specialist · Adaptive Technical has an exciting opportunity to join our team and gain experience with a medium sized organization. We are seeking a Support Desk Specialist to provide our customers across the Lower Mainland with operational and technical support. · Re ...
-
Product Support Specialist
1 week ago
Kodak Burnaby, Canada**Mission**: · Drive expertise and knowledge development across all internal service teams and enhance the effectiveness and · - knowledge of our customers using Kodak Products.**Position Summary**: · The Product Support Specialist (PSS) plays a key role in product understanding, ...
-
Customer Support Specialist
1 week ago
QAI Laboratories Ltd. Burnaby, Canada**QAI Job Number: QAI-BUSSUPP-** · **111623** · **JOB TITLE**: Customer Support Specialist**LOCATION**: Burnaby (BC, Canada)**CATEGORY**: Administration**CLOSING DATE**: OPEN UNTIL FILLED**SALARY RANGE**: $37,000 - $42,000 per year**BACKGROUND**: · - Founded in 1994 by a group of ...
-
Technical Support Specialist
6 days ago
IBC Technologies Inc. Burnaby, Canada**Position Title: Technical Support Specialist** · - **Are you fueled by the thrill of solving problems and the satisfaction of turning customers' worries into smiles?**_ We have an opportunity for you to do just that As a Technical Support Specialist at our company, you will be ...
-
Technical Support Specialist
4 days ago
Xplor Burnaby, Canada**Company Description** · Take a seat on the rocket ship and join us as **Technical Support Specialist** to help people succeed across the world. We're a global team of builders, listeners and problem-solvers who are relentlessly focused on making life simple, so our customers ca ...
-
Studio Support Specialist
1 week ago
Evolution Americas Burnaby, Canada**Company Description** · Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 16,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solu ...
-
Heating Support Specialist
1 week ago
IBC Technologies Canada Burnaby, Canada**About Us** · IBC Technologies Inc. is a leading manufacturer of high-efficiency boilers and water heaters for residential and commercial use in North America and a proud member of the Rheem Manufacturing Company family of brands. For over 25 years, IBC has been at the forefront ...
-
Operations Support Specialist
1 day ago
YRC Inc. dba YRC Freight Burnaby, CanadaAt YRC Freight everything we do revolves around a simple product: moving freight from point A to point B, on time and in one piece. As the original LTL carrier, we have almost 100 years of experience consistently delivering for our customers while placing the highest value on the ...
-
Technical Support Specialist
2 days ago
Umbrella IT Services Burnaby, CanadaUmbrella I.T. Services is a growing managed service provider that has been in business for 10 years. We help our clients leverage technology to meet their unique goals. We focus on building and maintaining long-term relationships with our clients by providing them with pro-active ...
-
Technical Support Specialist
1 week ago
Honeywell Burnaby, Canada**Innovate to solve the world's most important challenges**: · Honeywell Buildings Technology (HBT) is a leader in building automation, fire, security, energy management, and software. Our vast base of service customers expects us to provide lifecycle upgrades and other solutions ...
-
Bilingual Customer Support Specialist
1 week ago
Push Operations Vancouver, Canada**L'entreprise**: · Push est une plateforme tout-en-un qui soutient la croissance et l'évolution des entreprises en simplifiant la gestion des ressources humaines, des bulletins de salaire, du suivi du temps et de la planification. Notre mission consiste à permettre à nos clients ...
-
End User Support Specialist
4 days ago
Happy Planet Foods Inc Burnaby, Canada**ROLE**:End-User Support Specialist · **REPORTS TO**:IT Operations Manager · **LOCATION**: Burnaby · We are looking for an **End User Support Specialist **to join our IT Team Our End User Support Specialist is responsible for all technology aspects at the end-user level, includi ...
-
Help Centre Support Specialist
2 days ago
Metro Vancouver Burnaby, Canada**Position Status**: Full-Time Temporary (This position to last not later than December 31, 2023) · **Department**: Human Resources and Corporate Services · **Employee Group**:Teamsters Local 31 · **Location**: 4515 Central Boulevard, Burnaby · **Salary Range/ Wage Rate**: PG 22 ...
-
Junior Technical Support Specialist
6 days ago
Leisure Baths Ltd. Burnaby, CanadaWe are a manufacturing company looking for Junior-level Technical Support Specialist who would like to continue building his/her carrier in a relaxed but productive atmosphere. · You need to be self-motivated, able to work in a professional but fun manner, prioritize tasks, probl ...
-
Application Support Specialist 1
1 week ago
BC Hydro Burnaby, CanadaPowered by water... and by people like you · Providing clean electricity to 4 million customers takes a diverse workforce and that's where you come · in. We need your talent to help us build major projects to meet growing demand. To help our · customers find clean energy solution ...
-
Web-to-print Solutions Support Specialists
2 days ago
PressCentric Software Solutions Burnaby, Canada**PressCentric Job Posting** · PressCentric specializes in Web-to-Print software solutions for printing companies using the Software-as-a-Service model. We are seeking one full-time, permanent Web-to-Print Solutions Specialists at our Vancouver location. · **Title of Position**:W ...
-
Online Casino Studio Support Specialist
1 day ago
Evolution Americas Burnaby, CanadaCompany Description · Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 16,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solution ...
-
Support Specialist
1 week ago
University of British Columbia Vancouver, CanadaStaff - Non Union · Job Category · M&P - AAPS · Job Profile · AAPS Salaried - Administration, Level C · Job Title · Support Specialist · Department · Sexual Violence Prevention and Response Office | VP Students · Compensation Range · $6, $10,433.50 CAD Monthly · The Compensation ...
-
IT Support Specialist
4 days ago
Netsmart Inc. Vancouver, Canada**What are we looking for?** · At Netsmart we never silo our techs into only doing desktop support or doing Tier 1 support. Everyone gets the chance to learn new technologies and develop their skills. We are seeking an IT Support Specialist who will work with clients on their tec ...
Technical Support Specialist - Burnaby, Canada - Fortinet
Description
Fortinet is looking for an experienced Technical Support Expert to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers.
The Support Expert is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication and testing.
Job Responsibilities:
Job Experience Required:
Educational Requirement: