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    Billing Manager - Markham, ON, Canada - Saint Elizabeth

    Saint Elizabeth
    Saint Elizabeth Markham, ON, Canada

    1 week ago

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    Description

    Reporting to the Billing Manager, we require a dynamic, results-oriented Billing and Collections Supervisor for our Home Office Finance Dept.

    You will provide exceptional day to day leadership to our staff team focused on billing, payment and collection administrative process delivery.

    You will work collaboratively and proactively on improvement initiatives and new implementations to meet emerging business needs.

    To succeed in this position, you are passionate about people as well quality and risk controls and value focused processes.

    The role is primarily virtual with occasional travel to the Markham office for specific business needs.
    Supervises home office billing team direct reports) for national, multi-company health services organization ensuring successful performance to meet processing deadlines, with accuracy and efficiency across variety of business groups, funders, processes and software applications.

    Works closely with Billing Manager to collaboratively support the Billing Team, which primarily work remotely, to successfully achieve business needs in a fast paced changing environment.

    Billing file/invoice generation & payment reconciliation – electronic files and manual invoices for Ontario HCCSS, template and manual billing to contract funders and private pay/direct to consumer invoicing on varying cycles.

    Collection tasks – outstanding A/R review, payment follow up, dispute investigations.
    Billing Rate Maintenance and system set up support tasks with manage

    Collaboratively sets goals and solves problems working with direct team members and other internal teams such as Accounting, Quality, Operations, IS -Tech support.

    Provides customer support and communications to external contacts - including governments, hospitals, community agencies, private businesses, direct pay consumers, insurance etc.

    Effectively manages employee performance and identifies and implements opportunities for professional development. Ensures implementation of rate changes and other billing related setups within various systems per funder contract agreement and direction

    Monitors outstanding accounts for collection processes and supports team with complicated cases including collaboration with operations, funders and collection agency where needed.

    Knowledge and experience with billing, payment and collections processes, preferably within healthcare sector.

    Agile approach with effective change management skills to thrive and promote positivity and a "we can do it" Quality and risk-control mind-set to develop and implement new processes for continuous quality improvements and determine incident significance and root cause is required.

    Process development/improvement training or experience.
    Comfort working and supporting the team in a virtual environment
    Familiarity with below software is preferred:
    Microsoft Dynamics/Great Plains
    Micro Strategies as BI reporting tool
    Excel - Advanced skills– pivot tables, formulas, template building

    Every day, we bring hope and happiness to clients, homes, and communities across Canada.

    As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing.

    We are an inclusive workplace offering competitive salary, group benefits, RRSP pension, and work life balance.

    In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19.

    Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.

    SE Health is committed to the success of all its employees.

    If you feel you need accommodations because of illness or disability, please do not hesitate to contact Talent Acquisition Team at .

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