Care and Service Manager - Ontario, Canada - ParaMed Home Health Care

Description

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In the role of Care and Service Manager (CSM), you have the opportunity to lead our clinical supervisors and front line staff in making a difference in the lives of the patients that we serve.

Why you'll love working here:

Celebration and Recognition programs

Comprehensive health and dental benefit plans

Education allowance for employees and family

Opportunities for career advancement

Employee Assistance Program

Employee perks and exclusive offers

What you'll do:

Show respect for cultural needs, dignity, privacy and confidentiality of staff and clients

Coach and mentor clinical supervisors on their role in overseeing care delivery and on how to support front line team members and patients and their families

Monitor care and service delivery performance and clinical indicators

Participate in the interviewing, orientation, ongoing supervision, and performance management of clinical supervisors

Ensure completion of all mandatory training and skill development

Create and maintain the on-call schedule for clinical Supervisors

Respond to clinical concerns from staff, contractors, funders, clients and families

Review all client safety incidents and p articipate in the investigation and resolution

Provide clinical leadership at the district

Provide o versight of CQI activities related to care and service including staff participation and problem-solving teams

Ensure compliance to ParaMed policies, procedures and legal requirements for yourself and all staff

Participates in necessary care conferences with Health Care team, Contractors and funders

Work collaboratively with a multi-disciplinary team consisting of government agencies, healthcare workers, and other community resources

Demonstrate continuous learning and professional development through involvement in conferences, committees and networks

What you bring:

Registration/licensing in good standing as a Registered Nurse or Registered Practical Nurse with provincial regulatory college, BScN preferred

Minimum of three (3) years in a formal nursing leadership role required

Minimum of 2 years' experience as a practicing Registered Nurse or Registered Practical Nurse, in a community setting

Certification in Community Health Nursing with CNA certification preferred

Membership with the Registered Nurses or Registered Practical Nurses Association of Ontario (RNAO/RPNAO) preferred

Working knowledge of applicable health care legislation including Mental Health Act, Substitute Decisions Act, Healthcare Consent Act, Privacy / Personal Health Information Act and others

Knowledge of standards of care for palliative, wound, IV therapy and other specialties in order to offer guidance on b est p ractices in th ese areas

Superior oral and written communication skills to effectively interact with clients, families, contractors, and staff to resolve conflicts

Effective skills in critical thinking and problem solving

Flexibility in hours worked in order to accommodate operational needs

Knowledge of applicable community resources available for clients and families

Current certification (within the past 12 months) of First Aid, CPR, completed within Canada

Excellent computer skills including experience in Word and Excel

Able to provide a current, clear criminal back check with Vulnerable Position Screening (VPS)

Time Type:

Job Description

In the role of Care and Service Manager (CSM), you have the opportunity to lead our clinical supervisors and front line staff in making a difference in the lives of the patients that we serve.

Why you'll love working here:

• Celebration and Recognition programs
• Comprehensive health and dental benefit plans
• Education allowance for employees and family
• Opportunities for career advancement
• Employee Assistance Program
• Employee perks and exclusive offers

What you'll do:

• Show respect for cultural needs, dignity, privacy and confidentiality of staff and clients
• Coach and mentor clinical supervisors on their role in overseeing care delivery and on how to support front line team members and patients and their families
• Monitor care and service delivery performance and clinical indicators
• Participate in the interviewing, orientation, ongoing supervision, and performance management of clinical supervisors
• Ensure completion of all mandatory training and skill development
• Create and maintain the on-call schedule for clinical Supervisors
• Respond to clinical concerns from staff, contractors, funders, clients and families
• Review all client safety incidents and p articipate in the investigation and resolution
• Provide clinical leadership at the district
• Provide o versight of CQI activities related to care and service including staff participation and problem-solving teams
• Ensure compliance to ParaMed policies, procedures and legal requirements for yourself and all staff
• Participates in necessary care conferences with Health Care team, Contractors and funders
• Work collaboratively with a multi-disciplinary team consisting of government agencies, healthcare workers, and other community resources
• Demonstrate continuous learning and professional development through involvement in conferences, committees and networks

What you bring:

• Registration/licensing in good standing as a Registered Nurse or Registered Practical Nurse with provincial regulatory college, BScN preferred
• Minimum of three (3) years in a formal nursing leadership role required
• Minimum of 2 years' experience as a practicing Registered Nurse or Registered Practical Nurse, in a community setting
• Certification in Community Health Nursing with CNA certification preferred
• Membership with the Registered Nurses or Registered Practical Nurses Association of Ontario (RNAO/RPNAO) preferred
• Working knowledge of applicable health care legislation including Mental Health Act, Substitute Decisions Act, Healthcare Consent Act, Privacy / Personal Health Information Act and others
• Knowledge of standards of care for palliative, wound, IV therapy and other specialties in order to offer guidance on b est p ractices in th ese areas
• Superior oral and written communication skills to effectively interact with clients, families, contractors, and staff to resolve conflicts
• Effective skills in critical thinking and problem solving
• Flexibility in hours worked in order to accommodate operational needs
• Knowledge of applicable community resources available for clients and families
• Current certification (within the past 12 months) of First Aid, CPR, completed within Canada
• Excellent computer skills including experience in Word and Excel
• Able to provide a current, clear criminal back check with Vulnerable Position Screening (VPS)

Time Type:

Join us as we continue our 40-year tradition to help people live better and provide the most compassionate care possible Join a winning team and let's succeed together

ParaMed Home Health Care accommodates the needs of job applicants throughout its recruitment and selection processes upon request.