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    Commercial Lines Account Manager - Concord, Canada - FSB GROUP LTD.

    FSB GROUP LTD.
    FSB GROUP LTD. Concord, Canada

    1 week ago

    Default job background
    Insurance
    Description

    At the heart of FSB is a deep appreciation for people and the connections that bind us. We understand the value of nurturing strong relationships, recognizing that it's a journey requiring dedication from our entire team. Listening to the needs and aspirations of our employees is paramount, ensuring room for their personal and professional growth as we expand our reach. We champion a culture of continuous improvement, acknowledging and celebrating outstanding performance. This is your chance to become a pivotal part of our expanding team. We're seeking an accomplished and seasoned Team Lead to continue to propel our team forward.

    Job Description:

    • Commercial Team Lead is a subject matter expert and is accountable for achieving the required business results through effective process, workflow, and quality management.
    • Candidate must be an outstanding leader, have the ability to coach and mentor, and the patience and understanding that comes along with customer service and building relationships
    • Team Lead will also play a key role in supporting the implementation of major change initiatives.
    • Candidate will work with the management team and employees to develop business strategies and implement and execute these plans by leveraging your team's talents and skills sets
    • Role will require regular one on one meetings with direct reports and proactively managing succession plans for the team
    • Will be responsible for ensuring that the quality of service meets expected standards
    • Will examine the customer experience and implement tools and programs to enhance said experience.
    • Position includes analyzing and resolving and service and sales issues that may arise and following up on escalated situations as required.

    Qualifications:

    • 5 years in commercial insurance
    • 2 years with people management
    • Have a RIBO license in good standing
    • Power Broker is an asset
    • Management experience within an insurance brokerage
    • Track record of influencing and leading a highly engaged team
    • Communication skills (verbal, written and presentation)
    • Team player and collaborator
    • A problem-solver who develops optimal solutions that maximize organizational performance

    FSB INSURANCE LTD. is an equal opportunity employer and welcomes applications from all individuals. Applicants selected for an interview will be asked whether specific accommodations are needed to support a personal disability.

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