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    Program Coordinator - Toronto, Canada - OPENLANE

    OPENLANE
    OPENLANE Toronto, Canada

    3 days ago

    OPENLANE background
    Full time
    Description

    Who We Are:

    At OPENLANE we make wholesale easy so our customers can be more successful.

  • We're a technology company building the world's most advanced—and uncomplicated—digital marketplace for used vehicles.
  • We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
  • And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

    • Our Values:

    Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate.

    Relentless Curiosity. We seek to understand and improve our customers' experience.

    Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

    Fearless Ownership. We deliver what we promise and learn along the way.

    We're Looking For:

    We're looking for a Program Coordinator (Downtown Toronto, Hybrid) with experience in efficiently managing, reporting and scheduling the inventory and sale of vehicles through OPENLANE's platforms. As the Program Coordinator, you will be a key participant in the roll-out of critical projects and strategic initiatives to support revenue growth.

    Location:

    You will work onsite in a hybrid capacity, three days in the office (King St, Downtown Toronto).

    You Are:

  • Detail Oriented . Ensure sales vehicles meet account specifications.
  • Customer-Focused . Provide prompt, courteous service and resolve customer issues in a friendly manner.
  • Adaptable . Demonstrate flexibility in handling changing work environments.
  • Proactive . Identify and address areas of concern, involving leadership as necessary.
  • Collaborative . Work closely with other teams and stakeholders to identify and address concerns.
  • Driven . Motivate team members to achieve goals.

    • You Will:

  • Key focal point in delivering daily solutions on customer operational commitments and requirements.
  • Build and maintain close customer relationships, internal and external.
  • Monitor and maintain website operations and deliver solutions while keeping to service level agreements.
  • Support Commercial Sales Director(s)/Program Manager(s) requests for information, including research & investigation, reports, documentation, etc.
  • Assist in operational setup of new customer requirements.
  • Coordinate and follow-thru on resolution of bugs and issues on a daily basis, including escalations.
  • Develop and maintain detailed knowledge of process documentation for assigned programs.
  • Manage the movement of vehicles through a series of processes from consignment thru post sale.
  • Ensure effective roll-out of new processes and/or changes to existing program rules and procedures.
  • Ensure best practices are followed on a regular basis.
  • Coordinate issue resolution between internal and external teams.
  • Assist other Program Coordinators in the event of vacations, personal days and increased volumes.
  • Act as a support role in absence of the Department Manager or Program Manager.
  • Perform other duties as requested by the Department Manager

    • Experience & Education requirements:

  • 2 to 3 years in a program coordinator role or equivalent.
  • Experience in managing client relationships on a logistical role.
  • Strong business acumen and interpersonal skills.
  • Medium to Advanced Excel skills
  • Strong verbal and written communication skills.
  • Strong organization and analytical skills.
  • Self-motivated and multi-tasking oriented.
  • Automotive and Remarketing knowledge, a plus.
  • Knowledge of Google Workspace and Salesforce CRM, a plus
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