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    Manager, Sales Compliance - Toronto, Canada - President's Choice Financial

    President's Choice Financial
    President's Choice Financial Toronto, Canada

    6 days ago

    Default job background
    Description

    Les candidatsréférésne doivent pas postuler directement pour ce poste.

    Toutes lesréférencesde candidats doivent d'abord être soumises dans Workday par un collègue de Loblaw actuel.

    Emplacement:

    500 Lakeshore Blvd. West, Toronto, Ontario, M5V 2V9

    Lorsque vous embauchez des gens formidables, de grandes choses peuvent arriver. PC Financial offre une valeur sans précédent aux Canadiens grâce à des produits de paiement. Nous sommes un type de banque différent avec un type d'équipe différent. Nous sommes collaboratifs et solidaires et avons la liberté et la responsabilité de prospérer. Notre objectif est de rendre le quotidien simple et meilleur pour nos clients, et nous nous efforçons de faire en sorte que chaque dollar vaille plus.

    Fièrement au service de plus de 3 millions de clients, PC Financial continue de croître en offrant des solutions et des services de paiement qui récompensent nos clients chaque jour. En tant que filiale de Loblaws Company Inc., nous partageons les valeurs FONDAMENTALES que sont le soin, l'appropriation, le respect et l'excellence. Nous nous engageons à aider les Canadiens à bien vivre leur vie. Rejoignez-nous dans notre voyage.

    Why This Role is Important:

    The Manager, Sales Compliance & Customer Experience will be responsible for providing first-line compliance oversight and support for PC Bank's in-store sales channels working collaboratively with cross-functional stakeholders across the Loblaw enterprise to ensure that all regulatory requirements and customer experience KPIs are met. The role will provide oversight for the internal sales team and third-party sales vendor(s) to ensure that they are consistently delivering a high-quality customer experience in alignment with our brand standards. In this position, you will perform a range of duties including overseeing and implementing all current and new compliance regulations, reviewing operating procedures and processes, and assisting in developing requirements for training. The successful candidate will be an excellent communicator and collaborator with in-depth knowledge of the latest industry procedures and regulations.

    What You'll Do:

  • Oversee our in-store sales channels to ensure optimal program effectiveness and customer experience by designing and coordinating the ongoing review of regulatory compliance documentation, policies, procedures, and training materials
  • Execute compliance Tier 1 control testing on behalf of the in-store sales team
  • Responsible for overseeing the development, implementation and ongoing maintenance of Standard Operating Procedures for our in-store sales channels
  • Oversee adherence to PC Bank's Sales Compliance and Controls Framework
  • Applying and interpreting audit and compliance requirements
  • Interacting with internal audit team on matters related to audits of the organization's internal controls
  • Establishing self-audit and compliance monitoring programs
  • Coordinating regulatory exams and internal business unit audits
  • Reviewing and assessing potential fraud activity and developing fraud detection tools
  • Coordinating rollout and training of new or updated policies and directives when required
  • Oversee customer issue management (complaints) and escalation processes ensuring timely resolutions meeting service level commitments
  • Collaborate with the Learning & Development Team to ensure content, projects or new requirements are developed, implemented, and communicated effectively to align with compliance objectives

    • What You Bring:

  • University Degree/College Diploma in Business or Finance or equivalent experience
  • Preferred knowledge of banking sales and services, or large-scale retail operations
  • Ability to manage multiple tasks and priorities in a vigorous sales environment
  • Strong creative, problem solving and analytical skills
  • Demonstrated ability to produce desired results by influencing and building relationships with other teams
  • PC Financial background would be considered an asset
  • Experience building and implementing operating procedures
  • Strong interpersonal and communication skills with the ability to communicate effectively at all levels of the organization
  • Proven track record of building teamwork and strong business relationships
  • Strong analytical, problem solving & critical thinking skills
  • Ability to prioritize, balance conflicting tasks and manage all stakeholders within a fast paced & dynamic environment
  • Must possess ability to prepare reports and documentation as well as creating and managing spreadsheet applications within MS Excel.

    • Rejoignez une équipe gagnante qui fait preuve d'innovation, d'énergie, de créativité et de vision. Nous reconnaissons l'importance d'une main-d'œuvre diversifiée et nous encourageons donc les candidatures d'Autochtones, de femmes, de membres d'une minorité visible et de personnes handicapées. Nous remercions tous les candidats pour leur intérêt, cependant, seuls les candidats sélectionnés pour une entrevue seront contactés.

    Nombre d'ouvertures:

    1

    La Financière PC reconnaît la diversité du Canada comme une source de fierté et de force nationales. Nous nous sommes fixé comme priorité de refléter la diversité évolutive de notre pays dans les produits que nous vendons, les personnes que nous embauchons et la culture que nous créons dans notre organisation. Des hébergements sont disponibles sur demande pour les candidats et collègues handicapés.

    De plus, nous croyons que le respect des lois signifie faire ce qu'il faut. Le respect de la loi fait partie de notre code de conduite - il renforce ce que nos clients et nos parties prenantes attendent de nous.

    Remarque : Si vous disposez d'un service libre-service pour les employés (ESS) sur Workday, postulez à cet emploi via l'application Workday.

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