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    Senior Manager - Vancouver, BC, Canada - T-Net British Columbia

    T-Net British Columbia
    T-Net British Columbia Vancouver, BC, Canada

    2 weeks ago

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    Description

    We are currently seeking a Senior Manager, Customer Marketing to join our Product Marketing Team in Burnaby, Toronto, or Calgary.

    Rated a top place to work in product marketing by the Product Marketing Alliance, you'll be part of a team that values excellence and initiative, loves testing, and cares about results.

    Together, the product marketing team drives engagement and adoption of Clio's products, services, and programs.

    They create company advocates by actively listening to customers and delivering meaningful interactions that help them improve their firm operations and deliver better client experiences.

    As Senior Manager, Customer Marketing, your work will have an immediate impact and will help shape the role Clio plays across its customers' law firms.

    You are a results-oriented leader with a proven track record of managing high-performing teams and customer marketing disciplines.

    You have a passion for understanding customer motivations, behaviours, and needs, as well as creating best-in-class strategies for marketing to them.

    You are a self-motivated problem-solver that loves data and knows how to effectively channel it into growth opportunities.

    You will lead Clio's customer marketing function in growing product and service adoption, engagement, and utilisation by:

    Managing a team of talented customer marketers in achieving success in their portfolios and making valuable contributions to their career objectives.

    Overseeing customer communication and lifecycle marketing strategy to ensure Clio provides high-value, high-quality outreach, every time.

    Partnering cross-functionally with marketing, CS, customer education, sales, and operational teams to build and align on initiatives that support Clio's strategic priorities.

    Driving and reporting on key performance metrics and OKRs, budgets and ROI, short-term and long-term plans, strategy, and vision.

    You're an experienced people manager with 8+ years in leading complex customer marketing or applicable product marketing strategy, preferably in a B2B SaaS environment.

    You're motivated to coach and develop your team and help solve problems.
    You're organised, yet flexible. You're creative. You have a habit of thinking outside the box in your marketing approaches and coaching.

    We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

    The expected salary range for similar roles within Clio is: $124,000 - $186,000 CAD.

    This role is eligible for variable pay that is based on company performance, with actual payout amounts calculated and paid on a quarterly basis.

    Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
    Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. Flexible time off policy, with an encouraged 20 days off per year.

    The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio.

    Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility
    We are dedicated to diversity, equity and inclusion .

    We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from.

    Post your resume on T-Net and let employers come to you .
    Make "Searchable" or "Confidential" (optional) and BC Tech and IT employers can search our database and contact you.
    Registration on or use of this website constitutes acceptance of our Terms of Use .
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