Jobs
>
Vancouver

    Technical Support Specialist - Vancouver, Canada - Maximizer

    Maximizer
    Maximizer Vancouver, Canada

    1 week ago

    Default job background
    Technology / Internet
    Description

    About the Role:

    We're on the search for our next Technical Support Specialist We are looking for people who are passionate about creating an amazing customer experience. By joining the Technical Support Team, you will have firsthand impact on our customers' success in using our product. So, if you're the kind of person who really cares about making meaningful impact, then keep reading.

    What you'll do:

    • Respond to calls, emails and chat requests in a customer centric and professional manner
    • Identify and escalate (triage) issues accordingly
    • Update cases in our CRM with accuracy
    • Communicate case statuses to customers
    • Attempt to solve cases as promptly as possible while setting the correct expectation with the customer
    • General production support including SQL querying databases, SQL Server Integration Services, SQL Server Reporting Services, SQL Server Analysis Services and report creation, including but, not limited to recurring reports
    • Develop and execute SQL scripts to resolve production issues and create reports accordingly
    • Participate in case review meetings for issues escalated to development
    • Provide recommendations for process and product improvement, aiming to increase operational efficiency
    • Answer developer and end user questions through the development life cycle
    • Complete functional testing on assigned projects

    What you'll bring:

    • Intermediate knowledge of MS Office, Windows OS, Browsers and Windows Server
    • Strong knowledge working with SQL servers and relational database systems
    • Knowledge of IIS Server to configure Web Based Enterprise Applications
    • Data investigation and reporting skills
    • Operational management such as: prioritizing competing tasks, thorough communication skills as well as managing shifting priorities
    • Documentation, SQL coding and reporting criteria to a level consistent with departmental standards
    • Strong interpersonal and communication skills and willingness to operate within a team
    • Proven experience working on and meeting deadlines
    • Strong organizational skills

    Why you should apply:

    • Competitive Salaries with RRSP matching program
    • Generous paid vacay and sick days
    • A powerful Laptop
    • Budget for courses, books, and personal development
    • Peer to peer recognition and rewards
    • Team building events, happy hours and more
    • Flexible, remote & hybrid work

    About Maximizer

    Maximizer was launched in a garage on Vancouver Island in 1987, evolving through the development of early contact management systems (CMS), through sales force automation (SFA) technologies, right to today's sophisticated customer relationship management (CRM) systems. Along the way, we have pioneered many of today's technologies. Over this 30-year history we have attracted over 100,000 customers from around the world, and 1 million users.

    Today, we are one of the few CRM providers in the world who can deploy our software in all three environments of on-premise, private or shared cloud, while providing access via a desktop/laptop, via a mobile device, or using the Maximizer app.

    Ultimately, however, we are successful because for over three decades we have proven we know how to help customers do three things: secure new customers; retain them for the long term; and maximize the repeat business from them.

    Interested? We'd love to hear from you

    If you're interested in a career with Maximizer, please submit your resume and cover letter. We are an equal opportunity employer. We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

  • Push Operations

    Bilingual Customer Support Specialist

    1 week ago

    Push Operations Vancouver, Canada

    **L'entreprise**: · Push est une plateforme tout-en-un qui soutient la croissance et l'évolution des entreprises en simplifiant la gestion des ressources humaines, des bulletins de salaire, du suivi du temps et de la planification. Notre mission consiste à permettre à nos clients ...

  • University of British Columbia

    Support Specialist

    1 week ago

    University of British Columbia Vancouver, Canada

    Staff - Non Union · Job Category · M&P - AAPS · Job Profile · AAPS Salaried - Administration, Level C · Job Title · Support Specialist · Department · Sexual Violence Prevention and Response Office | VP Students · Compensation Range · $6, $10,433.50 CAD Monthly · The Compensation ...

  • LEAP Legal Software

    Support Specialist

    1 day ago

    LEAP Legal Software Vancouver, Canada

    LEAP leads the world in the development and sale of cloud based legal practice management software for small law firms on a Software as a Service (SaaS) model. We employ more than 600 people globally, have offices in the USA, Australia and the UK with more than 57,000 users using ...

  • Lightspeed Commerce

    Support Specialist

    3 days ago

    Lightspeed Commerce Vancouver, Canada

    **Hi there Thanks for stopping by** · Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place · We're looking for a Support Specialist to support our Golf product team. Reporting to the Team Lead, you will be in contac ...

  • Netsmart Inc.

    IT Support Specialist

    4 days ago

    Netsmart Inc. Vancouver, Canada

    **What are we looking for?** · At Netsmart we never silo our techs into only doing desktop support or doing Tier 1 support. Everyone gets the chance to learn new technologies and develop their skills. We are seeking an IT Support Specialist who will work with clients on their tec ...

  • Cloud Collective

    IT Support Specialist

    3 days ago

    Cloud Collective Vancouver, Canada

    **Introduction** · We're a downtown-based tech company looking to grow our team · We are looking for someone long-term to grow with our company. If you think this is the right fit for you please reply with your cover letter and resume in a PDF. · **Company** · Cloud Collective is ...

  • TRIUMF

    IT Support Specialist

    6 days ago

    TRIUMF Vancouver, Canada

    TRIUMF · is Canada's particle accelerator centre, and one of the world's leading laboratories for particle and nuclear physics and accelerator-based science. We are an international centre for discovery and innovation, advancing fundamental, applied, and interdisciplinary researc ...

  • Quicktech

    Support Specialist

    9 hours ago

    Quicktech Vancouver, Canada

    **ROLE**: Support Specialist - Field Services · **DESCRIPTION**: Quicktech is looking for a full-time Field Services Technician to provide on-site technical support and maintenance services for our clients · **MISSION**: Our mission is to be a proactive and client-centric managed ...

  • Netsmart Inc.

    IT Support Specialist

    3 days ago

    Netsmart Inc. Vancouver, Canada

    **What are we looking for?** · At Netsmart we never silo our techs into only doing desktop support or doing Tier 1 support. Everyone gets the chance to learn new technologies and develop their skills. We are seeking an IT Support Specialist who will work with clients on their tec ...

  • Quadient

    IT Support Specialist

    1 week ago

    Quadient Vancouver, Canada

    **Company**: Quadient Canada Ltd. · **Business Address**: 333 West 6th Avenue, Vancouver, BC V5Y 1L1 · **Location of Work**: 1159 Hamilton St., Vancouver, BC V6B 5P6 and remotely from home · **Title**: IT Support Specialist · **Department**: User Support - NORAM · **Reports to**: ...

  • Gauthier Business Technologies

    IT Support Specialist

    5 days ago

    Gauthier Business Technologies North Vancouver, Canada

    **Looking for our next Rock Star** · You are an advocate and a team player looking to learn and grow your career You are excited to wear multiple hats and go above and beyond for clients. You have flexibility in your schedule from time to time and the ability to work independentl ...

  • Push Operations

    IT Support Specialist

    1 day ago

    Push Operations Vancouver, Canada

    Find a job that you love. · We're a team of fun and driven individuals disrupting the environment of employee management. We help entrepreneurs streamline their operations by automating management tasks, allowing them to do more of what they love. · **The Company**: · Push is an ...

  • Push Operations

    IT Support Specialist

    1 week ago

    Push Operations Vancouver, Canada

    *Please note that this position is a Hybrid full time and based at our office in Downtown Vancouver. Office hours will be Monday to Friday from 9:00am to 5:30pm*_ · **The Company**: · Push is an all-in-one platform that helps businesses grow and scale their companies by simplifyi ...

  • Alma Lasers

    Practice Support Specialist

    1 week ago

    Alma Lasers Vancouver, Canada

    **Practice Support Specialist - British Columbia, Vancouver Canada** · **Summary** · The Practice Support Specialist's goal is to make our customer's life easier and set them up for success while assisting the capital team in the sales process. The Practice Support Specialist is ...

  • Quartech Systems Ltd

    System Support Specialist

    6 days ago

    Quartech Systems Ltd Vancouver, Canada

    Job Summary · Reporting to the Director of IT, the Systems Support Specialist will be based in the Victoria office working closely with the IT Operations team in Victoria and Vancouver. In addition to providing day-to-day support to Quartech employees and contractors, the Systems ...

  • Coast Foundation Society 1974

    Peer Support Specialist

    2 days ago

    Coast Foundation Society 1974 Vancouver, Canada

    **JOB SUMMARY**: · Under the direction of the Young Adult Program Manager, the Peer Support Specialist (PSS) shares their lived experience of mental illness/substance use to assist CMH Young Adult Program clients to build on their strengths to manage their health and live richer ...

  • Real Estate Webmasters

    Customer Support Specialist

    6 days ago

    Real Estate Webmasters Vancouver, Canada

    REW is looking for a passionate Customer Support Specialist to join our high tech, high performing Customer Experience Team. We are excited to welcome the next REW Support Superstar to be on the front line and provide best in class support for our clients. This role is responsibl ...

  • King David High School

    Student Support Specialist

    1 week ago

    King David High School Vancouver, Canada

    Student Support Specialist (Full time, 1.0 FTE) · **Starting Date**: August 25th, 2023 · **Who we are**: · King David High School is a top-rated, independent school in central Vancouver with memberships in ISABC and CAIS. Our staff come from all walks of life and backgrounds - we ...

  • Backdrop

    Customer Support Specialist

    4 days ago

    Backdrop Vancouver, Canada

    Do you see yourself as:_ · - _Someone who values work/life balance?_ · - _A go-getter and problem-solver?_ · - _Fun to work with and enjoys being part of a team?_ · - _Is organized and detail-oriented?_ · - _Early in your career and looking for a great resume builder?_ · - _Enjoy ...

  • ICBC

    Technical Support Specialist

    1 week ago

    ICBC North Vancouver, Canada

    At ICBC, it's our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want · to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be · part of a talented ...