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    Network Operations Centre - Ottawa, ON, Canada - March Networks

    March Networks
    March Networks Ottawa, ON, Canada

    1 week ago

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    Description
    At March Networks, our goal is to create a positive working environment where all of our employees can thrive.

    When you join our team, you'll enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career.

    You'll be part of a growing global technology company that encourages teamwork and innovation, and where friendships are forged with colleagues all over the world.

    At March Networks, we value your hard work, creativity and your passionate desire to deliver only the best to our customers, partners and each other.


    March Networks' Managed Services team monitors tens of thousands of cameras, encoders and network video recorders (NVRs) customers around the world to optimize the availability of mission-critical video surveillance systems.

    March Network offers these customers its unique Insight web portal, to allow them to review tickets, asset inventory and much more.


    March Networks is looking to expand the Managed Services team with a Network Operations Center (NOC) Tier 1 Support Specialist to proactively monitor a customer's install base of March Networks products for potential health alerts, taking corrective actions as required and creating tickets for dealer onsite visits.

    Provide remote product health monitoring function for any customers subscribed to our Managed Services. Performing any remote diagnostics and applying fixes on monitored recording devices and IP cameras/encoders
    Logging all health alerts within the NOC's ticketing database
    Creating and maintaining tickets for customers who purchased the Field of View Service
    Participate in maintenance and administration of the NOC reporting and tracking database
    Work independently through verbal/written instructions from management

    Promote and maintain customer satisfaction by ensuring issues are resolved or escalated promptly and as per any Service Level Agreements.

    Ensure to remain updated on all the latest training on March products and solutions
    Escalate problems/issues to NOC Level 2 team when required
    Bachelor degree or post-secondary education, preferably in Computer Science, Engineering or Mathematics or related work experience
    Cisco Certified Network Associate (CCNA) certification or CompTia Network+ and A+ is preferred
    Windows 98/NT/2000/XP/2003, MS Office, MS Exchange Server, Active Directory, FTP, pc/server assembly and repair, routers, switches, hubs.
    LAN/WAN, TCP/IP, Ethernet, network support and troubleshooting.
    UNIX/Linux.
    Security products, DVR's, IP cameras, CCTV in general.
    Customer focused, attentive, investigative, commitment to quality
    Database as well as programming/scripting skills are considered a definite asset
    Service oriented and solution driven
    Ability to communicate technical information to both technical and non-technical audiences
    March Networks is an equal opportunity employer and supports a diverse workforce.

    Accommodations are available upon request for candidates taking part in all aspects of the selection process.
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