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    technical support supervisor - Winnipeg, Canada - Evident IT Inc.

    Evident IT Inc.
    Evident IT Inc. Winnipeg, Canada

    2 weeks ago

    Default job background
    Description
    • Education:
    • Expérience:
    • Education

    • College/CEGEP
    • Work setting

    • Help desk
    • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Supervise other technical support workers in this group
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Perform Web-server backup and recovery operations
    • Provide customer service
    • Communicate technical problems, processes and solutions
    • Supervision

    • 3-4 people
    • Computer and technology knowledge

    • MAC
    • Networking software
    • Networking hardware
    • File management software
    • Security software
    • Database software
    • MS Office
    • MS Windows
    • SQL
    • Work conditions and physical capabilities

    • Fast-paced environment
    • Work under pressure
    • Tight deadlines
    • Attention to detail
    • Sitting
    • Personal suitability

    • Client focus
    • Efficient interpersonal skills
    • Excellent oral communication
    • Excellent written communication
    • Team player
    • Screening questions

    • Are you currently a student?
    • Are you currently legally able to work in Canada?
    • Experience

    • 1 year to less than 2 years
    • Health benefits

    • Disability benefits
    • Health care plan
    • Durée de l'emploi: Permanent
    • Langue de travail: Anglais
    • Heures de travail: 30 hours per week

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