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    Product Support Supervisor - Winnipeg, Canada - MacDon

    MacDon
    MacDon Winnipeg, Canada

    1 week ago

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    Description

    PURPOSE and SCOPE:

    Reporting to the Director of Global Product Support, the Product Support Supervisor coordinates a team of in-territory representatives to provide after sales support for MacDon equipment. They schedule staff activities, assist with troubleshooting of technical issues, and drive continued improvement within the group.

    RESPONSIBILITIES:

  • Coordinate support activities conducted by the North American Product Support Representatives including field support, call support, issue reports, etc
  • Collaborate with the global Product Support team to assist with resolution of field issues
  • Work with Product Support staff in troubleshooting and developing solutions to technical issues
  • Review and provide visibility on daily team activities, expense reports, schedule, leave, etc
  • Provide guidance and support to the Product Support Reps in growing dealer relationships, educating customers, and addressing product issues.
  • Conduct annual performance reviews and work with the team to action growth opportunities
  • Travel with territory representatives to understand and support their work.

    • QUALIFICATIONS:

  • Related University or College Degree, or equivalent experience
  • Proven leadership experience with a focus on relationship building
  • Excellent communication and interpersonal skills, including the ability to work with a remote team
  • A solid technical background in diagnosis and repair of Mechanical, Hydraulic and Electrical systems
  • Proficient with Microsoft Products: Office, Word, Excel, Outlook, and PowerPoint
  • Ability to travel ((up to 20% of time) in North America and internationally
  • Must hold and maintain valid driver's license
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