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    Account Manager - Winnipeg, MB, Canada - AFCC Automotive Finance Canada Inc

    AFCC Automotive Finance Canada Inc
    AFCC Automotive Finance Canada Inc Winnipeg, MB, Canada

    3 days ago

    Default job background
    Full time
    Description
    At AFC (Automotive Finance Corporation) w e fuel the entrepreneurial dream in our community. For more than 30 years, we've been committed to making dreams come true for independent car dealers.

    AFC's finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business.

    Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek.

    AFC's core business complements the other business units within the OPENLANE group of companies. Medical, dental, and vision benefits with employer HSA contributions (US)
    Immediately vested 401K (US) or RRSP (Canada) with company match
    Employer paid short-term disability and life insurance
    Employer paid Leap into Service Day to volunteer

    AFC is seeking a Relationship Specialist who enjoys and is energized by building relationships through meaningful interactions with both with current and prospective customers.

    The Relationship Specialist is instrumental in elevating customer relationships and attracting new business. Portfolio management, loss prevention, and risk management are core job functions. The remaining 70% of time will be spent servicing customer portfolios. This person will have a strong understanding of portfolio management, risk, and new business development .

    c onnect ing deeply with y our customers, celebrating their wins, and supporting them through their struggles .

    Powered by Passion :
    you are obsessed with customer service and help ing our customers realize their u nlimited potential


    Dedicated :
    you have an unwavering "people-first" commitment to ensure success and provide support to your customers and team.

    Grow the portfolio organically while providing an excellent customer experience.

    The Relationship Specialist will also assist in promotional efforts to new and existing accounts and execution of product campaigns.

    Be proficient in utilizing AFC dealer reporting tools like Salesforce and Tableau to identify leads, growth opportunities, and risk issues.

    Analyze data to determine best courses of action for business development opportunities and risk mitigation measures.
    Use critical thinking to assess business and risk situations and make decisions. The Relationship Specialist will have strong decision-making skills without direct oversight of management.
    Effectively promote other OPENLANE businesses' products and services to customers.
    Be responsible for all credit and contract functions, including small credit presentations and assisting with platinum deals.

    Utilize all available customer relationship management (CRM) tools and work queue task assignments to effectively service our customers while developing a more complete understanding of their needs.

    Review these tools for quality assurance and customer satisfaction.
    Onboard new customers and help find areas of opportunity and growth for their businesses.
    Manage and request temporary credit increases and line modifications for customers.
    Work across major functional areas such as Credit, Contracting, Collections, Training, and Operations teams to drive portfolio performance.
    Willingness to travel locally to support our customer base
    One year in sales or sales support
    Experience with Microsoft Suite, Salesforce, and CRM familiarity
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