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    Guest Services Manager I Hilton Garden Inn - Mississauga, Canada - Silver Hotel Group

    Silver Hotel Group
    Silver Hotel Group Mississauga, Canada

    4 days ago

    Default job background
    Full time
    Description

    Guest Services Manager

    We are currently hiring a Guest Services Manager to join our dynamic team. The Guest Services Manager will be responsible for all aspects of the daily operations of the front office in a hotel environment. The role includes working with the hotel team to develop strategies and coordinate programs to optimize guest and employee satisfaction, product quality, and revenue opportunities, and ensure the property's ongoing competitiveness in the market.

    The right candidate will be a dynamic leader, focused on service. We are seeking someone who can bring a new perspective to our offering. You have charisma and a "can do" attitude that engages people to want to do business with us. You have attention to detail and are self-motivated. You're open to new thoughts and ideas and enjoy working with people.

    What We Offer

  • Work with like-minded team members who are passionate about their work and keep things fun, every day
  • Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)
  • A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It's a good place to be right now
  • Education Reimbursement for you (and your children)
  • RRSP Matching Program
  • Annual Wellness Credit
  • Team Member Referral Program
  • Leadership Development
  • Team Building Events
  • Culture of Recognition Program
  • Hotel Stay Discounts

    • Key Responsibilities

    Reporting to the General Manager, the Guest Services Manager will:

  • Demonstrate and promote a 100% commitment to providing exceptional experiences for our guests and employees;
  • Ensure guests receive prompt, professional attention and personal recognition. Ensure guests are greeted upon arrival;
  • Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure total guest satisfaction;
  • Maximize total hotel revenues including but not limited to occupancy and increase RevPar on a daily basis;
  • Maintain all policies and internal controls related to the front office operations to ensure the security of monies, credit and financial transactions, and guest security;
  • Assist with recruitment, training, supervision, and discipline of Front Desk/Guest Services team members;
  • Ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions;
  • Promote teamwork and quality service through daily communication and coordination with other departments;
  • Schedule the staff within budgeted guidelines and provide the best coverage for service demands;
  • Organize and maintain front office records and equipment in accordance with hotel policy and control the inventory of front office supplies/forms;
  • Assist in the preparation of the annual business plans, budgets, and marketing plans;
  • Prepare, monitor and maintain front office reports as required;
  • Perform other duties as assigned.

    • What We are Looking For...

  • Strong computer skills, with knowledge of Microsoft Office and Hotel Property Management Systems;
  • Organized, results-orientated, proven time management skills and ability to work under pressure;
  • Effective communication skills, verbal and written;
  • Revenue Management skills and past involvement in the revenue management process an asset;
  • Strong leader who can develop the skills of others and thrives in a fast-paced environment-maintaining composure and objectivity with guests and team members;
  • Available to work days, nights, weekends, and/or holidays as required, including occasional Manager-On-Duty shifts.

    • Hilton Toronto Airport Hotel & Suites

    Hilton Toronto Airport Hotel and Suites has the perfect location, because it is only minutes away from the International Centre, the Toronto Congress Centre and directly across from Pearson International Airport. Being just 20 minutes from downtown Toronto, this Four Star hotel boasts a clean and smart design Each of the 419 guest rooms have WiFi, and flat-screen TVs, plus our Junior King Suites offer a separate living area and a semi-private bedroom. The Bliss Restaurant offers a delicious local menu and our chef also features a range of seasonal signature selections; moreover, the Bliss Bar has tasty cocktails and libations on the menu. At Hilton Toronto Airport Hotel and Suites recreation facilities include outdoor pool, saunas, cardio and weights and a squash court.

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