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    Account Manager/Director - London, ON, Canada - Setcreative

    Setcreative
    Setcreative London, ON, Canada

    1 week ago

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    Description

    For over 17 years, we've proudly been conceiving, designing, and delivering memorable experiences that connect people with the world's leading brands.

    Whether you're a partner or a freelancer, we give everyone the treatment and respect they deserve. We understand the importance of diversity, equity and inclusion to our business and society. We're working to be better in how we deliver events, how we spend and how we recruit.

    When we take on a project, we're up front about how much it costs, and will never make promises we can't keep.

    We strive for sustainability.

    From the materials we use, to the communities we work with, we strive to reduce our environmental impact and run a more sustainable business.

    We work collaboratively with our partners to make each and every campaign the best it can be, doing whatever it takes to shine at our bit, whilst helping our partners to shine at theirs.

    This Client Services team's primary function is to build, maintain, and develop the working relationship between Set Creative and its clients.

    Acting as the client's voice during the development of Set Creative's work – so we can be more confident in meeting the client's needs.

    Acting as Set Creative's primary representative at an account (as opposed to project) level: communicating our recommendations, translating our expertise, and ensuring our financial objectives are being met.

    The Account Director is responsible for proactively developing a group of sustained client relationships in service to solving Set Creative's clients' business problems through the development of effective brand experiences.

    Proactively develops and sustains ongoing client relationships that create brand experience opportunities that drive annual revenue targets.
    Proactively brings forth business-building ideas, strategies, and solutions for clients.
    Establishes relationships with senior client management, executive teams, and procurement.
    Develops and updates annual Account Plans designed to grow opportunities and revenue with existing clients proactively.
    Identifies opportunities for key leadership to participate in annual account planning meetings or other high-level meetings.

    Leads an interdisciplinary team (including strategy, creative, content, technology, and delivery) to develop successful experiential programs to assigned clients.

    Works with interdisciplinary teams to develop, manage, and negotiate approvals of proposals and Statement of Works before commencing work.

    Leads and provides insight to an interdisciplinary team (including strategy, creative, technology, and production) to deliver experiential projects/programs for clients that are on time, on budget, and at margins acceptable to the agency.

    Ensures their team accurately represents billing milestones in financial billing systems and works with Finance to approve timely project billing.

    The list of qualifications includes the minimum qualifications necessary for any new employee for this position, such as specific prior work experience, certifications/licenses, technical knowledge of software, machinery, or tools, and physical abilities such as relevant lifting, bending, walking, and/or stooping.

    Senior level experience in client services within the experiential marketing space.
    Proven experience in selling agency work – cross-selling, up-selling with existing clients, and in new business situations.
    High-level strategic thinker with a clear understanding of marketing and engagement.
    Effective presentation skills and the ability to articulate strategic creative solutions to high-level clients, from Directors to C-suite.
    Strong understanding and appreciation of creative and strategy.
    Set Creative is pleased to offer a comprehensive program of benefits and perks to help maintain the overall health and well-being of employees and their family members including:
    ~ Medical Plan/Rx/Alternative Care
    ~ Dental Plan
    ~ Life/AD&D, Short Term Disability, Long-Term Disability
    ~ Flexible Spending Account
    ~401(k) Retirement Plan
    ~ Paid Company Holidays & PTO Package
    ~ Flexible Work Environment

    In addition, we also offer Flexible Time Off to applicable positions for above and beyond hours worked.

    Employee must be able to thrive in a highly-creative, fast-paced environment; we juggle a lot of projects for a lot of clients across a lot of industries – all at the same time.

    As a client-services based industry, we are dedicated to delivering for our clients and for their audience.

    We understand creative genius can strike at any moment and that the creative process benefits from inspiration; we encourage our creative team members to openly communicate their working styles and to share real-world inspiration with their colleagues.

    Set Creative aims to create an environment where every employee feels encouraged and comfortable to bring their whole selves to work.

    Employee must be able to be on-site as needed.

    If we would like to move forward with your application, our HR Generalist will hop on the phone with you for 30 minutes.

    # In the second round, you will interview with a member of the Client Services team for about an hour via Google Meet.
    # In the final round, you will interview our Director of Client Services for about an hour via Google Meet.
    #
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