- Support client services (CS) organization by supporting the establishing of SMART KPI's/goals including BRIDGE performance (SLA, CES, etc.)
- Regularly identify opportunities and propose solutions to improve the operational performance indicators, sparring with the business leaders.
- Focal/product manager for MSC Canada as it pertains to the service linked main frame system developments working closely with the head office functions.
- Keeping oversight of SSC performance indicators and working closely with the business leaders for continuous improvement.
- Internally champion company decisions with regards to Client Service direction and initiatives.
- Model and enforce the MSC Canada 3As, embodying the MSC values in all areas.
- Deliver high-quality presentations, reports, and proposals that demonstrate the value and impact of our services.
- Collaborate with the internal teams, such as sales, marketing, product, and operations, to ensure the delivery of the best solutions for the clients.
- Monitor and analyze the performance and feedback of the clients, identifying areas for improvement and innovation.
- Stay updated on the market trends, competitors, and best practices in the industry.
- Review/Analyze customer data supporting them towards their journey of standardized working.
- Contribute towards developing of the BRIDGE system from 'Commercial' eyes and ensure alignment with other relevant commercial processes.
- Contribute towards improvement of existing service tools and supporting development of global systems.
- Undergraduate Degree. Graduate degree preferred.
- Demonstrates ability to work effectively with and influence a cross-functional, matrix group.
- Lean Six Sigma (an asset)
- Flexible and adaptable to changing client needs and expectations.
- Excellent communication, negotiation, and presentation skills.
- Strong analytical, problem-solving, and decision-making skills.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office and CRM software.
- Excellent written, and verbal communication skill (English/French).
-
HR Business Partner
4 days ago
Veolia Montréal, Canadade l'entreprise · Le groupe Veolia a pour ambition d'être l'entreprise de référence de la transformation écologique. Avec près de collaborateurs dans le monde, le Groupe conçoit et offre des solutions innovantes, utiles et pratiques pour la gestion de l'eau, des déchets et de l'é ...
-
Human Resources Business Partner
4 days ago
FlightHub Montréal, Canada**UNCAGE YOUR** **AMBITION **as a · **Human Resources Business Partner**: · We are **FlightHub Group**, an ambitious team of people that created **FlightHub** and **Justfly**. Our brands have grown to become two of the top-ranked travel agencies in North America. We now serve ove ...
-
Human Resources Business Partner
1 week ago
Domtar Montréal, Canada**Partenaire d'Affaires en Ressources Humaines** · **Aperçu**:_Relevant du gestionnaire principal, ressources humaines, _le ou la _partenaire d'affaires _en _ressources humaines_ _fournit un partenariat commercial stratégique aux dirigeants et contribue à l'amélioration, à la mis ...
-
Human Resources Business Partner
1 week ago
Straumann Group Montréal, CanadaChez Dental Wings, nous **#repoussonsleslimites** de la dentisterie numérique depuis 2007. Nous croyons que la bonne technologie peut rendre la dentisterie prévisible, agréable et moins stressante autant pour les patients que pour les dentistes. · Lorsqu'on parle de notre vision, ...
-
HR - HR Business Partner
1 week ago
CCM Hockey Montréal, CanadaCCM Hockey est présent dans le monde entier, avec des bureaux au Canada, aux États-Unis, en Suède, en Finlande, en Allemagne et à Taiwan. Notre siège social est situé ici à Montréal, où nous créons et développons nos équipements. Notre mission est de faire rêver et permettre à ch ...
-
Human Resources Business Partner
1 week ago
Cogeco Media Inc Montréal, CanadaOur culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agil ...
-
Business Partner
1 week ago
Veolia Montréal, Canada**Company Description** · The Veolia group's ambition is to be the benchmark company in ecological transformation. With nearly 230,000 employees worldwide, the group designs and implements innovative, useful and concrete solutions for water, waste and energy management. Through i ...
-
Business Partner
6 days ago
Cirque du Soleil Montréal, Canada**Business Partner - Talent** · - Permanent position_ · We have a place for individuals with a distinct penchant for ensuring the smooth operation of our shows and events, for conceiving remarkable products, for putting their ingenuity at the service of their team, and for contri ...
-
Principal Human Resources Business Partner
1 week ago
UKG (Ultimate Kronos Group) Montréal, Canada· Une excellente occasion de joindre une équipe de RH de haut niveau qui soutient nos activités au Canada, y compris les ventes, les services, l'ingénierie, et les fonctions générales et administratives. Le(la) premier(ère) partenaire en ressources humaines fournira un vaste éve ...
-
Human Resources Business Partner-bilingual
1 week ago
Sunbelt Rentals of Canada Montréal, CanadaLe partenaire commercial RH est un partenaire stratégique et un conseiller de l'entreprise et alignera les objectifs commerciaux avec les membres de l'équipe pour atteindre les objectifs de l'entreprise tout en fournissant un soutien RH exceptionnel. Ce poste appuiera le Québec, ...
-
Business Partner, People
3 days ago
Compass Group Montréal, CanadaYou might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees. · You'll find us in schools, colleges, hospitals, office ...
-
HR Business Partner
1 week ago
Medfar Montréal, CanadaCompany Description · - Founded in 2010 by two aeronautical engineers, MEDFAR Clinical Solutions developed the first web-based electronic medical record (EMR) in Quebec. MEDFAR continues to work hard to incorporate the latest technological innovations into MYLE in order to provid ...
-
HR Business Partner
4 days ago
Canadian National Railway Montréal, CanadaAt CN, everyday brings new and exciting challenges. You can expect an interesting environment where you are part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term ca ...
-
People Business Partner
1 week ago
Lightspeed Commerce Montréal, Canada**Hi there Thanks for stopping by** · Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place · We're looking for a People Business Partner to join our growing People and Culture team in North America (Montreal office) ...
-
People Business Partner
1 week ago
Lightspeed Commerce Montréal, Canada**Hi there Thanks for stopping by** · Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place · We're looking for a People Business Partner to join our growing People and Culture team in North America (Montreal office) ...
-
Recruitment Business Partner
1 week ago
FNZ Montréal, CanadaWho we are: · FNZ Group is an established and rapidly growing company in the financial technology sector. We partner with the entire industry to make wealth management accessible to more people. Today, we partner with over 650 financial institutions and 8,000 wealth management fi ...
-
HR Business Partner
4 days ago
Light & Wonder Montréal, CanadaCompany Description · Light & Wonder is the global leader in cross-platform games and entertainment. The company brings together 5,000 employees from six continents to connect content between land-based and digital channels with unmatched technology and distribution. Guided by a ...
-
Finance Business Partner
2 days ago
LCI Education Montréal, CanadaAs a Finance Business Partner, I am a member of a versatile and innovative Finance team whose objective is to contribute to the creation of value within the organization in collaboration with the operational teams. My responsibility is to support the operational management teams ...
-
People Business Partner
5 days ago
Lightspeed Montréal, CanadaHi there Thanks for stopping by · - Please note this is a temporary position (13 months) · Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place · We're looking for a People Business Partner to join our North America ...
-
HR Business Partner
1 week ago
Sama Montréal, Canada**About the role** · The **Sama General and Administrative (G&A) organization** keeps the company running smoothly. Around the clock, we work to ensure that all global locations and employees have what they need to be able to do their best work. From managing our business through ...
Client Service Business Partner - Montreal, Canada - MSC Mediterranean Shipping Company
Description
MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.
Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture and establishing our future direction.
Job Description
The client services business partner will be responsible for driving the client services performance and results by creating the necessary focus within the client services and extended commercial teams. This will include oversight of CS performance, contributing to setting of client services targets, driving performance management versus targets through weekly/monthly/quarterly review of the numbers & providing visibility of key results and focus areas to the client services leadership. The position is further expected to support the ongoing client services projects by combining industry understanding, commercial flair and an eye for detail. As a sparring partner to the commercial leadership in Canada, the role is expected to jointly envision and implement tactical plans for our performance at customer level and will call for effective stakeholder management garnering cross functional support.
Key Accountabilities
General Tasks
Specific Tasks
Additional tasks may be adjusted based on departmental/business needs
Qualifications
All MSC Canada employees are expected to live the MSC values.