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    Team Lead, Finance Applications Support - Toronto, Canada - Canada Goose

    Canada Goose
    Canada Goose Toronto, Canada

    Found in: Talent CA C2 - 3 days ago

    Canada Goose background
    Full time
    Description

    Job Description

    Our Team Lead, Finance Applications Support will lead a dedicated team responsible for providing technical support and maintenance for finance-related software applications.

    As the Team Lead, you will play a crucial role in ensuring the smooth operation and optimization of our finance systems. Your responsibilities will include overseeing the day-to-day activities of the support team, coordinating incident resolution, prioritizing tasks, and collaborating with other departments to address business needs effectively.

    We are looking for candidates who have a strong technical background in finance systems, along with proven leadership and team management skills.

    What You'll Do:

  • Team Leadership: Lead a team of application support specialists, providing guidance, mentoring, and coaching to ensure high-quality support services are delivered.
  • System Maintenance: Oversee the day-to-day maintenance and operation of finance-related software applications this includes but is not limited to Dynamics D365 Finance and Operations, Treasury Automation Suite, Lucernex, Medius, Coupa, Givex, Ayden and One Source Tax Determination
  • Issue Resolution: Handle escalated technical issues and complex problem-solving, working closely with your team and other departments to resolve issues promptly and effectively.
  • User Support: Coordinate the resolution of user inquiries and support requests related to finance systems, ensuring timely responses and excellent customer service.
  • System Enhancements: Collaborate with stakeholders to identify opportunities for system improvements and enhancements, working with your team to implement changes and updates as needed.
  • Documentation and Training: Ensure that comprehensive documentation is maintained for finance systems, and provide training and support to end-users as necessary to ensure they can effectively utilize the software.
  • Vendor Management: Serve as the primary point of contact for vendors of finance systems, managing vendor relationships, and ensuring that service level agreements are met.
  • Quality Assurance: Implement and enforce quality assurance processes to ensure the accuracy, reliability, and security of finance systems and data.
  • Compliance: Ensure that finance systems and processes comply with relevant regulations and industry standards, and implement measures to mitigate risks related to data security and integrity.
  • Continuous Improvement: Identify opportunities for process optimization and efficiency gains within the application support function, driving continuous improvement initiatives to enhance the overall effectiveness of the team.

    • Working Conditions:

  • May require evenings and weekends to complete projects
  • Provide after hours and/or weekend or holiday support (unscheduled support), as business needs arise

    • Qualifications

    Let's Talk About You:

  • A post-secondary education in Computer Science, Information Technology, Finance, Business Operations, a related field, or an equivalent combination of education, training and experience preferred
  • 4+ years of hands-on experience in configuring, supporting, customizing, integrating, and managing Microsoft Dynamics AX or D365 Finance Modules, including expertise in the following areas:
  • Accounts payable
  • Accounts receivable
  • Credit and collections
  • Fixed assets
  • General ledger
  • Expense management
  • Tax
  • Cash and bank management
  • Sales Operations
  • Store Financials
  • Experience with the following Financial Applications would be an asset.
  • Treasury Automation Suite
  • Lucernex
  • Medius
  • Coupa
  • Givex
  • Ayden
  • One Source Tax Determination
  • Experience with compliance and governance frameworks (SOX preferred)
  • Industry certifications preferred such as: Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate (MB-300, MB-310)
  • 3+ years direct experience supporting enterprise applications
  • Extensive experience in the Microsoft technology stack
  • Experience supporting applications in a Discrete Manufacturing or Retail vertical
  • Understanding for accounting principles an asset
  • Knowledge of the ITIL framework and related support processes
  • Work with 3rd party vendors, partners and other technical resources to resolve end user issues
  • Understanding of end-user needs and requirements

    • Additional Information

    What's in it For You?

  • A company built on Canadian roots and heritage
  • Your work is recognized with a comprehensive and competitive Total Rewards Program
  • Opportunities for career growth through numerous internal and external programs
  • Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
  • Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
  • Inspiring leaders and colleagues who will lift you up and help you grow

    • We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.

    Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

    There are multiple ways to interview with us If you require any interview accommodation for your interview, please e-mail us at

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