- Respond to customer inquiries and issues related to Boyd applications, troubleshoot problems, and provide timely and effective resolution.
- Work closely with internal development and operations team to identify and resolve issues reported by customers.
- Escalate complex or critical issues to higher levels of support or development teams as necessary.
- Work with Boyd's software vendors to coordinate integration data points.
- Use Boyd's software tools to make a positive impact on the customers' success.
- Understand customer requirements and construct the solution using Boyd's software.
- Investigate the logs in Grafana to identify the issue.
- Perform root cause analysis of production issues.
- Analyze complex data that resides in relational database by using SQL queries.
- Manage communications with customers, at all levels, to maintain positive relationships.
- Implement and maintain a knowledge base to enable quick resolutions to customer issues and training purposes.
- Experience with using software tools and configurations.
- Experience in troubleshooting and resolving application issues.
- Good knowledge of relational database systems.
- Experience writing SQL queries to investigate data issues.
- Experience with monitoring tools such as Grafana.
- Software education is an advantage.
- Ability to adapt to new environments, and the ability to identify, propose and implement changes and improvements.
- Solid analytical and problem-solving skills.
- Strong interpersonal and communication skills, both written and verbal.
- Ability to work in a deadline driven, fast-paced environment.
- Innovative and creative.
- Independent and self-motivated.
- Enjoys and works well in teams, but also thrives in autonomy.
- Exhibits the important balance of patience and determination that allows entrepreneurial businesses to flourish.
- Organized and thorough.
- Collaborative team player, excited and willing to do what it takes to get the job done.
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site childcare
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
-
IT Support Analyst
19 hours ago
AcuityAds Toronto, CanadaAcuityAds is a leading technology company that provides marketers with a one-stop solution for omnichannel digital advertising with best-of-category return on advertising spend. Our journey automation technology, · **illumin, **offers planning, buying and real-time intelligence f ...
-
IT Support Analyst
5 hours ago
RGA Toronto, Canada**Position Overview** · **Responsibilities** · - Maintain high customer satisfaction by representing IT courteously, professionally, and effectively to the rest of the organization. · - Responsible for first and second level support of IT systems in the region, including PC's, pr ...
-
Support Analyst
19 hours ago
Harris Computer Systems Ontario, CanadaOperate as a frontline, primary support liaison between Cayenta and our clients and effectively respond to inquiries of both a product and technical nature received by telephone or electronically submitted tickets · - Assess a variety of situations, reviewing software configurati ...
-
Support Analyst
2 days ago
Job Offer: Support Analyst · beBee Professionals is looking for a Support Analyst to join our team in Toronto. The successful candidate will be responsible for providing technical support to our customers and internal teams. · Requirements: · • Bachelor's degree in Computer Scien ...
-
Technical Support Analyst
19 hours ago
Street Context Toronto, CanadaAs a Technical Support Analyst, you're part of a Client Services team that is focused on making our clients successful and happy when using our platform. You will take on a breadth of customer-facing responsibilities and serve as a key liaison between Street Context and its custo ...
-
Akamai Support Analyst
19 hours ago
Zortech Solutions Toronto, CanadaSkills and Responsibilities: · - Akamai Delivery Configurations include modules like: Adaptive Image Compression, Content Targeting/Edges cape, Device Characterization, Edge Redirector Cloudlet, Enhanced Secure Delivery, Forward Rewrite Cloudlet, Front End Optimization, HTTP/2, I ...
-
Sre Support Analyst
5 hours ago
Tata Consultancy Services Toronto, Canada**About TCS** · TCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Cultur ...
-
IT - Application Support Analyst
5 hours ago
Raise Toronto, CanadaOur Banking client in **Toronto, IT - Application Support Analyst - Specialist** is looking to hire a **Trainer - Specialist** for an **6-months contract role with possibility of extension.** · **What you will be doing** · - Participate in agile software development projects by p ...
-
Technical Support Analyst
5 hours ago
Beanfield Technologies Inc. Toronto, Canada**Our company**: · We are about building communities, not just networks. We believe that people are at the heart of everything we do. We're committed to making life better for our customers, our employees, and the communities where we live and work. Founded in the underserved Tor ...
-
Desktop Support Analyst
5 hours ago
Bantrel Co. Toronto, CanadaCompany Description · Bantrel is proud to be a leading provider of Engineering, Procurement, and Construction (EPC) services in Canada. · Since our inception in 1983, we have delivered end-to-end solutions for some of Canada's most challenging and complex energy, mining and infra ...
-
Network Support Analyst
19 hours ago
Sunnybrook Health Sciences Centre Toronto, CanadaWe currently have a **Temporary Full-Time (until approx. Dec 2023)** opportunity for a** **Network Support Analyst **in the **Client Services** department at our** Bayview** campus. · **Hours of Work: · **Weekdays**: Days; 8 hrs; As per schedule · **Weekends**: As per scheduled · ...
-
Ia Support Analyst
5 hours ago
Canadian Tire Corporation Toronto, Canada**What you'll do** · - Identification of root cause analysis and resolution of incidents reported by the monitoring systems and end users. Analyze data inaccuracies and work with IT team members and business stakeholders to correct the data. · - Maintain documentation and provide ...
-
Pc Support Analyst
5 hours ago
Humber River Hospital Toronto, CanadaPosition Profile: · **Build your career - at the hospital that's built for the future** · Humber River Hospital is committed to revolutionizing patient care for our diverse community. We are looking for exceptional individuals to join our great team: people who share our passion ...
-
Client Support Analyst
19 hours ago
University of Toronto Toronto, Canada**Date Posted**:07/31/2023 · **Req ID**: 33183 · **Faculty/Division**: Faculty of Arts & Science · **Department**: Department of Psychology · **Campus**: St. George (Downtown Toronto) · **Position Number**: · **Description**: · **About us**: · The Faculty of Arts & Science is th ...
-
IT Support Analyst Ii
19 hours ago
TD Bank Toronto, Canada400645BR · Technology Solutions · Toronto, ON · March 10, 2023 · Company Overview · Department Overview · **Building a World-Class, Diverse and Inclusive Technology Team at TD** · We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. ...
-
Intermediate Support Analyst
19 hours ago
BMO Financial Group Toronto, Canada4100 Gordon Baker Road Toronto Ontario,M1W3E8 · - Works with development teams to build solutions that use enterprise monitoring/logging, are "self-healing", and require mínimal to zero maintenance. · - Possesses strong technical and/or business functional knowledge of systems, t ...
-
IT Support Analyst Iv
19 hours ago
TD Bank Toronto, Canada395824BR · Technology Solutions · Toronto, ON · January 26, 2023 · Company Overview · Department Overview · **Building a World-Class, Diverse and Inclusive Technology Team at TD** · We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise yo ...
-
IT Support Analyst Iv
19 hours ago
TD Bank Toronto, Canada400593BR · Technology Solutions · Toronto, ON · February 27, 2023 · Company Overview · Department Overview · **Building a World-Class, Diverse and Inclusive Technology Team at TD** · We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise y ...
-
Platform Support Analyst
5 hours ago
TripArc Toronto, CanadaFounded in 2017, TripArc is a $750 million privately held company powers the top Travel Agencies and Tour Operators in North America. Our expansive and growing network empowers seamless access to a comprehensive range of travel options and services globally with over $750 million ...
-
IT Support Analyst Iv
19 hours ago
TD Bank Toronto, Canada**TD Description** · Stay current and competitive. Carve out a career for yourself. Grow with us. · **Department Overview** · **Building a World-Class, Diverse and Inclusive Technology Team at TD** · We can't afford to be boring. Neither can you. The scale and scope of what TD do ...
Technical Application Support Analyst - Toronto, Canada - Pala Interactive
Description
Salary:Boyd Interactive (formerly Pala Interactive) is a full-service, real-money and social gaming technology provider and operator. The company offers a full spectrum of games, including casino, poker and bingo, across all distribution channels (web, download, tablet & smartphone) for real money and social gaming entertainment.
Boyd's strength is its relentless focus on high quality, high functioning, immersive software platforms run across high availability, high security, high transaction load infrastructure. Boyd Interactive is a technology company at its heart and is committed to being a mobile first developer of real-money gaming applications.
The Technical Application Support Analyst will be responsible for helping Boyd B2B and B2C customers to use Boyd Interactive software in efficient and productive ways. The Technical Application Support Analyst will assist the customers (internal and external) to resolve problems and find ways to use the software in the most optimized ways.
Major technical duties include:
Requirements:
Soft Skills:
Job Type: Full-time, Permanent
Benefits:
Work location: Hybrid - on site 3 days per week at the office in North York, ON M2J 5B5