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    Technical Sales Support Specialist - Mississauga, ON, Canada - ABB Schweiz AG

    ABB Schweiz AG
    ABB Schweiz AG Mississauga, ON, Canada

    5 days ago

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    Description

    Technical Sales Support Specialist Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

    At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.


    B&R Industrial Automation is a leading developer and manufacturer of control systems for the industrial automation market. The company was founded in 1979 in Eggelsberg, Austria, and specializes in a complete range of innovative Programmable Controllers, Industrial PC's, Operator Interfaces, Servo Drives and Motion Control products. The Canadian subsidiary, B&R Industrial Automation Inc., was founded in 2004 in Mississauga, Ontario, and is responsible for all Canadian sales activities, as well as supporting our customers with engineering and technical expertise.

    B&R has over 3,000 employees worldwide and more than 200 sales offices in 70 countries. Since June 2017, B&R is a member of the ABB group a worldwide technology leader based in Switzerland with over 132,000 employees and over $32B in annual sales.

    B&R is currently looking for a highly motivated candidate to join the team in the Southwest Ontario (Mississauga), Canada.

    Your responsibilities

    • Provides technical guidance and offers insights on inquiry specifications to customers, channels, and Sales Engineers concerning B&R products, systems, and applications. Delivers technical assistance during technical meetings, product presentations, and negotiations.
    • Collaborate with the sales team to develop value presentations for strategic opportunities.
    • Execute proof of concept and proof of principles in conjunction with the sales team for key Expandable Customer and Target Customer accounts.
    • Engage in weekly opportunity review meetings, actively contributing to advancing open opportunities and transitioning won series machines into production.
    • Resolve critical issues related to impactful open opportunities, prioritizing, escalating, and collaborating with the sales team for resolution.
    • Conduct research in key target industries as defined by management, identify targets, update CRM with addresses and contact names, and create tasks for the sales team to follow up.
    • Support the sales team in preparing for tradeshow target customer visits using the "walk the show" process.
    • Aid the sales team in building quotations, establishing pricing, and finalizing the customer's bill of materials for order processing.
    • Create value presentations in PowerPoint with the sales team.
    • Independently conduct or participate in customer meetings, either alongside or on behalf of the sales team.
    • Collaborate with Engineering leads to allocate resources for incoming service requests, such as spare part requisitions, line downtime issues, and service and maintenance training.
    • Coordinate with the Americas Service Manager to manage resources, training initiatives, and goal achievements.
    • Communicate target status updates with the sales and engineering teams.
    • Update and train the sales and engineering teams on both new and existing services.
    • Present all available services to key existing customers and new targets.
    • Monitor quality tickets for key accounts and keep customers and the sales team informed about repair statuses.
    • Generate spare parts and retrofit quotes for both end users and in-house accounts.
    • Cultivate strong relationships with top existing expandable customer accounts and actively participate in open issues, ticket tracking, and updates on B&R solutions in meetings. Resolve critical issues by visiting customer sites when necessary.
    • Offers product/solution/service-related training.

    Your background

    • Excellent written and verbal communication skills in English; proficiency in French would be an asset.
    • Strong problem-solving skills.
    • Exceptional organizational skills with the ability to multitask.
    • Confidence with strong interpersonal and presentation skills.
    • Engineering background/degree or diploma.
    • Advanced knowledge of automation concepts, PLC programming, and industrial control systems.
    • Proficiency in Microsoft Word, Excel, and PowerPoint (MS Office).
    • Legal authorization to work in Canada; no sponsorship for employment visas. will be provided now or in the future for this job opening.
    • Up to 30% domestic and international travel. A valid passport is required.

    Benefits

    • Retirement plan
    • Healthcare plan
    • Accident insurance
    • Wellbeing program

    More about us

    We look forward to receiving your application. If you want to discover more about ABB, take another look at our website

    For the 8th year in a row, ABB Canada has been recognized as one of Canada's top employers by Forbes Magazine. Also named as Canada's Top 100 Employers, Montreal's Top Employers, Canada's Top Employers for Young People, Canada's Greenest Employers and in 2021 Best Candidate Experience Award (CandE Award), ABB's culture and commitment are to provide a caring workplace where everyone collaborates, feels valued, respected, included and supported. Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage applicants to self-identify in the application process.

    ABB's Military Reservist Policy offers Canada's Reserve Force members the flexibility to undergo military training and activities while maintaining job security, seniority, pay, benefits, and privileges as ABB employees, including up to 15 paid working days per year for training, as well as extended leave for operations both in Canada and abroad, ensuring seamless career integration with our nation's defense forces.

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