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Intake Coordinator
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Project Delivery Specialist
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Centralized Intake Lead - North Vancouver, Canada - Impact North Shore
Description
The Centralized Intake Team is the first contact point for the full range of services Impact North Shore offers to newcomers in Canada.
The Centralized Intake Lead provides leadership to the Intake Team; identifies and assigns tasks and supports team members to ensure clients receive initial needs assessment and timely referrals to the appropriate services/programs.
The Centralized Intake Lead also works closely with Services Managers and Leads to manage client service flow and monitors compliance with policies and security requirements to ensure client privacy is protected.
The Centralized Intake Lead works fully on-site, monitors service quality and trends on client needs, evaluates data quality, and provides statistics and reports regularly to service managers and Senior Leadership.
Posted until filled. Resumes will be reviewed upon submission.