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    Learning Specialist - Toronto, Canada - Indigo

    Indigo
    Indigo Toronto, Canada

    1 day ago

    Default job background
    Retail
    Description

    Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

    WHO WE ARE

    • We love books and all things beautiful
    • We are Canada's Cultural Department Store
    • Books are our heart and our soul and Great Books are JUST the Beginning...

    We play by the following rules:

    • We exist to add joy to our customers' lives each and every time they interact with us and our products
    • Our job is to create joyful moments for our customers
    • We treat each other the way we'd treat a valued friend
    • We inspire each other to do our best work
    • We seek to ignite creativity and innovation every day
    • We give back to the communities in which we operate

    Job Description

    The Specialist, Talent Management is responsible for managing day-to-day talent programs and initiatives across learning and talent processes, including people enablement digital platforms at Indigo. Reporting to the Director of Talent Strategy, this role supports key learning and talent cycle activities managed by the Manager, Learning & Development and Manager of Talent Management. This role enhances the overall employee experience through continuous improvements, program enhancements, and the proposal of new initiatives. The incumbent will collaborate with various stakeholders to gather and assess quantitative and qualitative data for the Talent Strategy team to help measure the effectiveness and efficiency of programs and processes.

    KEY PERFORMANCE INDICATORS

    • Employee Engagement
    • Internal & External Training Compliance
    • Turnover
    • 360 Feedback from Course Participants

    KEY ACCOUNTABILITIES

    • Design and develop talent resources, tools, and training materials, including e-learning to support business-specific and enterprise-wide initiatives
    • Manage the program life cycle of events – key dates, revisions, enhancements, etc., to support on-time delivery.
    • Create and oversee administration and analysis of level 1 and 2 learning evaluations.
    • Continuously improve learning and talent processes; identify areas for improvement and implement changes to increase efficiency and effectiveness.
    • Leverage enhancements in technology to enhance learning and talent processes to improve administration, reporting, and user experience
    • Assist Leaders in Learning & Development and Talent Management to ensure seamless delivery of learning and talent programs and processes including scheduling, logistics, participant registration, etc.
    • Support annual learning recertification cycle, including communications and reporting activities
    • Collect, monitor and analyze learning and talent data to identify trends and provide recommendations to support continuous improvement
    • Measures employee satisfaction with learning and talent programs, including participation rates and feedback
    • Maintain enterprise-wide learning, development, and talent resources and tools on the intranet
    • Partner with HR Managers to support requests; complete preliminary intake and needs analysis
    • Contribute to the preparation of learning and talent program summary materials, including analysis, dashboards, PowerPoint presentations, and other supporting material
    • Remain up-to-date with industry, learning, and talent best practices; make recommendations for improvement

    KEY SKILLS & COMPETENCIES

    • Data-driven
    • Tech-savvy
    • Project/program management
    • Detail oriented/organized

    SCOPE

    Reports to: Director, Talent Strategy

    KEY RELATIONSHIPS

    Internal:

    • Human Resources Business Partners
    • Retail & Retail Operations
    • Home Office
    • Distribution Centre

    External:

    • Vendors

    Qualifications

    REQUIREMENTS

    • Bachelor's degree in Human Resources, working towards CHRP designation, or relevant work experience
    • 3 – 5 years of experience developing learning content
    • At least 1 year of experience managing technology platforms or related program tasks
    • Competent with Microsoft Office suite of tools – must include expert level in Excel
    • Excellent communication and organizational skills, including project and time management
    • Strong attention to detail and accuracy
    • Ability to work independently and as part of a team

    Preferred

    • Experience creating and publishing e-learning and/or other digital content
    • Knowledge and application of adult learning principles including ADDIE
    • End-to-end program management in at least one area: learning and development, performance management, employee engagement, and/or succession planning

    Additional information

    At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support- if you require an accommodation at any time during the recruitment process.

    WELCOME HOME

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